Enterprise Rent-A-Car

I usually rent from Enterprise whenever I travel and their service is always excellent. This was my first experience at this location and the team here does not disappoint! Courteous and efficient.

I found the staff helpful and courteous. They picked me up and then picked up the rental from the shop I was having my car repaired at. The prices seemed fair.

Oddly enough, making a reservation at Enterprise doesn’t guarantee a vehicle RESERVED for your use. Hmm… what does it mean then?
Came in last Sunday to pick up a car I RESERVED earlier in the day. Went to the counter and the man mumbled around about how unfortunately there was no car. Huh? One more time in English! No apology — nothing. My friend had dropped me off, so now I didn’t have a car!
I sat down waiting for my ride to return. I watched numerous people come in to pick up their vehicles. Uh, excuse me … I thought there were no vehicles.
They get one star back because eventually the female clerk found me a car. She explained to me that I spoke to their call center. I don’t know who I spoke w/​, but I obviously thought I had a reservation or I wouldn’t have been dropped off.
I was told the other people’s vehicles were paid for by insurance companies. Uh, how is the insurance company’s money worth any more than mine? Anyway, obnoxious. Don’t provide a reservation if there isn’t a reserved car! Not too difficult.

Returned a vehicle today under their weekend special. Service was fast and had no problems what so ever with reservation, pick up or return. Billing was on the money and everything worked out well. This was my second car with them in a week. No problems either time.

Overall it was good experience. My checkin was messed up and I was mischarged. However, the staff was great and had it cleared up in a few days.

I reserved my car through Hotwire and arrived at the location to find that the rental terms were very different than what was outlined on Hotwire. The clerk repeatedly told me that enterprise is not affiliated with Hotwire and that any rental terms outlined there were irrelevant. Furthermore, the insurance I purchased was not valid because again, the clerk told me they had no affiliation with Hotwire. I was asked for documentation that I was not prepared to provide since it was not disclosed in my Hotwire reservation. Rather than just provide good customer service and honor my reservation, the clerk was fixated on being right and kept telling me that regardless of what my Hotwire reservation said, these are Enterprise’s terms.
Worst service I have received in quite some time!

I called to do a switch out on my car, the one I rented from another location had problems with the air conditioning, and they told me they had the same type of car ready for me when I got there. When I get there the same woman I talked to on the phone is at the counter and tells me there’s only a van. I say I don’t want it that she told me they had the same type of vehicle I had now and she acts like it’s nothing doesn’t even apologize for lying to me so I just walked out. Successfully wasted my time!

Great customer service !!!

Fast and easy. Employees are very friendly, courteous and very knowledgeable of their car rentals plus they try their very best to give the best service to customers like me :)

Standard rental car service, not bad but also not outstanding.
1. Employees are helpful and courteous (+)
2. Discounts for Military and Mercedes Benz Dealership customers (++)
3. Decent rates (+)
4. Lacks variety in car selection; we asked for a compact car and we received a crossover (SUV/​sedan) (-)