Moving-1

This could be the worst moving company I have ever encountered. Lateness, damages and lies and more lies are what this company is all about. It took them over a month to get from Atlanta to California. They brought a truck with a broken lift gate and could not put my motorcycle in the truck. Then they empied the truck a to wait for another and left everything in the driveway when a thunderstorn came through and soaked everything. The furniture smelled and the boxes fell apart breaking many things. Most of all after I had a written estimate they loaded the truck and had me pay an additional 60% more. I just don’t get it. Therefore this is the rating they get… you suck!
This moving company set a new low standard for the entire moving industry.

Why, oh why, did I not read the reviews of these scam artists before?
I had scheduled a move with packing with Moving 1 of Fayetteville, GA on July 28, 2010 for a move from Tampa, FL to my current city of Raleigh, NC. I accepted their bid of $ 1,730 and sent a credit card number to Sean, who was arranging the move. We agreed on packing the morning of August 8^th with a move on the afternoon of the same day.
Someone called Saturday evening (the 7^th) to say that the movers would arrive sometime between 9am and Noon. Fine, all is still okay.
No one arrived on that day, then at 12:45pm I received an «Updated Quote» from Moving 1 for approximately $ 2,400 with *no* packing services included. They were definitely trying to swindle me, knowing that 99% of people who had lined up movers on a weekend — especially a Sunday — would have to move that day (luckily I didn’t).
I called Sean, who admitted there was an «error» in the original bid. Now I’m upset and want to cancel the move, as they definitely were practicing deceitful business. He passed me to his «supervisor», Charlie, who was unapologetic, saying the «computer error wasn’t their fault» and trying to bully me by talking over me. I immediately told them I wanted to cancel and sent an email as well. About five minutes later, someone named «Eddie» (I think) called and told me there were still going to charge me – his last words before I hung up were «you’re playing stupid but you’re not that stupid — did you really think you were going to get a move and packing for that price?» Yes, I did, and I have all of the email transactions to prove it.
I paid for a trip to Tampa (flight, taxis, etc.) which I’m now going to have to make again; in addition, I found out that Moving 1 has charged my credit card $ 590, which I will be disputing in the next 24 hours.
TOTAL sham shop …

I was relocating from Atlanta to Dallas and initially picked them because of the great initial quote they offered. They picked up my items 6 hours late and broke an item while packing it in front of me. They were to store my items for free for a month (they offer this to everyone) and deliver upon me giving them my new address in Dallas. They *accidentally* delivered my things in Dallas while I was out of the country. They did not have an address, so they put it in a public storage facility. Which initially was fine, but now they still haven’t delivered my belongings and its been over 3 weeks. I am a physician in the Dallas area and I dont have basic things like my stethoscope. When asked for a discount, they said no. When asked if I could collect my own things from the storage facility, they were willing to give me a measly 12% off my order (this wouldnt have covered a moving van rental, gas and my own movers).
The most frustrating part about all of this was that there was no communication. Was constantly on hold for 15 mins at a time. The people I was to speak with were constantly out to lunch (even at 3−4pm). Once, I asked a friend to call in for me fearing they were avoiding my calls. They answered him right away. They continue to give me a date and never call to say they wont be able to deliver my items. Unbelievable. Please NEVER use this company. I should have looked at the BBB rating of F before I did.

This is the worst moving experience I have ever had. To begin, the staff was less than helpful, provided an inaccurate estimate and then never explained any of their so called policies (which basically only protects them from all their lies and exaggerations).
1) Movers were late to pick up my items, I called several time to be put on hold and then hung up on repeatedly.
2) I was charged ridiculous costs for duct tape and boxes (which I could have purchased myself if the person I spoke with took the time to address any of these issues.)
3) I was told my belongings would arrive in DC 3 days later, «no problem!» 3 days later came and when I called the office I was put on hold for excessive amounts of time, hung up on, and told that I was being very rude for demanding I not be hung up on again. When I said that this company had incredibly poor customer service and that I would be reporting them to the BBB, I was told, «Fine, we’re not even a member of the Better Business Bureau, go ahead.»
4) Belongings arrived 7 days later, a total of 10 days. Upon calling to complain, I was told, «We have 2 weeks to deliver your belongings. It doesn’t matter what someone said to you.» So they arrive and the guy delivering tells me he can’t even begin to unload anything until I pay the remaining balance in CASH. Nothing else can be accepted (i.e. checks, credit cards) and he refused to do anything until I paid.
5) Lastly, my stuff is all jacked up, to include two $ 500+ bicycles with deep scratches in the paint, motorcycle with obvious scratches, smashed shelves and a mattress and box spring that smell like gasoline. Yes, gasoline, which I was told to be MY fault by the company, not their responsibility at all to inform me of any moving procedures. So I make a claim for all of this and they offer me $ 50. Yes, a whole $ 50.00.
Altogether, this company is the worst I have ever dealt with. Horrible customer service, exaggerations, lies, rude behavior and down right stupidity (see what they responded with to one of my BBB complaints below). I would like to ensure that this company not get ANY future business. I’m also typically not a person that likes to complain, but this was unbelievable. Throughout it all, I received one illiterate apology. Only one. See below.
Exact Response to my third BBB Complaint, complete with spelling errors and all:
«If we haven’t apologized in our previous response than we would like to take this oportunity to apologize for any inconvenience the customer may have suferred during her move. As stated by her, she has already filed claim with our claims company. Once her claim analysis is complete a settlement email will be sent to her.»
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