Syracuse Computer Store

I expected the repairs to be pricey and I expected it to take some time. What I did not expect was to be treated so rudely. Horrible customer service. I went back after the first experience thinking that maybe that I should give them another try and this time it was worse. The only thing they have going for them is their location. Oh – they didn’t fix the problem and I ended up buying a new computer after 300 dollars worth of repairs.

Update: these guys just diagnosed and fixed a hard drive problem on one of our macs. Honest good service. Use them.

this was my first experience with syracuse computer store, and it will be my last. took my computer in to the store, with suspected virus, after making a call that i’d be coming by. a service ticket was written up and the pricing information should have been my first indication this might not be a great experience…
service rates are $ 65/​hour. that’s steep but not entirely unexpected. however, i was encouraged to spend an additional $ 20/​hour (now $ 85/​hour in case you’re keeping track) for «expedited service.» what’s expedited service, i asked? well, if you don’t do expedited we probably won’t get to looking at it for about 3 days — if you pay for expedited we will look at it immediately and, based on what you’ve described, have it done for you in a day. great — i need my computer — let’s pago up and get expedited.
after 2 full days i’d heard nothing from them so i called. oh, uh, yes, your computer is done — uh, almost. can you come by and pick up this afternoon? great, i’ll do that. get there and the computer is still hooked up «doing a diagnostic and downloading software» (?), can you come back in a few hours? ok, by now the service issue is really irritating. no, i can’t come back — you told me it would be done — i paid «expedited» for it to be done YESTERDAY. so after $ 170 + tax i get my computer back and, guess what? the virus is gone but they’ve installed a filter on video viewing that requires me to take it back — again. we’re up to 4 days without a computer now and it’s still not fixed. when i brought it back in a second time the two owners (husband and wife team) were incredibly rude and dismissive and interruptive. i just wanted to talk to the tech who worked on my computer — who was quite friendly and kind — and get this fixed. «he works for me — you should talk to me» said the owner. uhh, no, i’d like to talk to him since he knows what’s been going on.
computer is back in my possession nearly a week later all-​told, to the tune of over $ 230. i will not go back. bad customer service and sketchy repair work that doesn’t inspire confidence.