AutoZone

TERRIBLE! TERRIBLE! TERRIBLE!!! Horrible customer service and dishonest employees.
Today, was our 3^rd time coming here and this will surely be the last. Every time we’ve been here the employees show how careless and incompetent they truly are.
1^st visit — WINDSHIELD WIPERS — We were sold the wrong windshield wipers. Took them back and were made to feel like fools. The employee came out to put them on «properly» and saw that they sold us the incorrect product. We were given the «correct ones» and less than ½ mile down the road the wipers flew off the car. Took them back, asked for our money back and went to Volkswagen as we should’ve from the start.
2^nd visit — HEADLIGHT — I went to purchase a new bulb. They swore I needed a new housing unit and everythibg. Tried to sell me the unit for $ 300. Insane! I’m not a woman that is easily fooled. I bought and changed my own headlights at home. No housing unit necessary.
TODAY (3^rd visit) — CAR BATTERY — We went to have a battery tested for charge and to have it charged if it would hold a charge. We were on a time crunch and needed to complete our registration and emissions before 5pm. It was 11:30am. Plenty time! We were told to come back in 1 ½ hrs. 2 ½ hours later we return and were given someone else’s battery. Our name was put on the wrong battery and the employee insisted that it was our battery — an Acura battery and our truck is a Toyota. They couldn’t find our battery initially. It was located (unmarked) at the bottom of a cart, UNTESTED and WITHOUT a charge. The battery was no good and not taking a charge so we bought a battery. MORE PROBLEMS. .. After confirming which battery was needed for our vehicle, we get home and realize that we were sold the wrong battery for our truck. Upon returning to the store a different employee assists and notices immediately that it is the incorrect battery. At this time it was now almost 4pm and we needed to go to emissions and DMV before 5pm. We must’ve had amazing positivity on our side because we reached the DMV at 4:57pm, but this could’ve been much less stressful if AUTOZONE provided better service.
Please save yourselves some grief and DO NOT go to this AutoZone location for anything at all. You’ve been warned!!!

Stopped in for a check engine light. Russ and helped me out even tho it was raining. He also just had knee replacement surgery and still helped me out ! Thank you Russ !

5 employees but can only take care of one check engine light customer at a time; not because they only have one tool because we aren’t customers yet. Manager was a jack ass about it.

Worst customer service ever all three times.
I’ll never go back to this location or any other auto-​zone just because of today. Ed needs to go back to kindergarten evidently. I’m behind the next person in line for the cashier and then he tells me I have to be in the roped off line. Which everyone that has got in line by then were behind me anywsy so besides just giving me a heads up and telling for next time he says I gotta get behind the line. I’d already been standing there for 5mins with one item. Sorry Ed I got no time nor patients for ignorance.

Great service and help!
Always helpful and will install wiper blades even in the rain!
I recommend these guys every time!

We were standing in line when the dumb blonde employee started snapping her finders at the customer she was helping because she gave him $ 10 back too much. Then you meet more employees and finally talk to the manager, of course. no customer service at all. Our battery died out on us and we asked if they had a jump start to help us out they told us they didnt. not even trying to tell us that we could atleast bring our battery in to charge for free. I mean common we made a purchase, not just bumming for a free f***ing jump. I def. Recommend going to Oreillys, they will go all out and more for you. I hate autozone and im only giving them a star because i have to, but really they deserve a piece of sh*t.

Nothing better then calling getting 5 rings and the a «thank for calling auto zone please hold» and then no one ever take you off hold or even better they pick up put you on hold then leave you on for 10 mins and then hang up on you also you do not need to know my car model for a warranty exchange if I know the parts number and don’t get mad at me of know how to use Znet better then you also I am just giving suggestion to you so we can conduct are business quicker so you can get back to placing people on hold and also asking if they have a v6 or v8 just for a light bulb

Lets put it this way… I’ve never been in the store for more than 10 minutes.
You walk in… stand in line… ask for what you want. They take you over find what you want and walk you back to the register. Complete the transaction and you are on your way… Nothing to complain about. Always friendly, always nice and if you ask always educational. I know nothing about cars, yet I always leave feeling I can accomplish anything. Nothing but nice things to say.

Large, clean, newer auto parts store on Pac Hwy. Prices were the same as the other chains. Guy who helped me actually went out and looked at the devilmobile to make sure he was selling me the right headlight (bonus point).
Would come here again.

It was incredibly busy and it took 15 minutes before I was even acknowledged. All I wanted was a can of freon!