Lowe’s

Test employees for narcotics.

Horrible went in to do a special order on valspar paint and they told me to call them and make the order… even though we went through Lowes to order this special paint last time. The employee didnt even bother picking up the phone to make the attempt he just told me they dont carry it anymore. Well I went back home and contact Valspar to make the order for the specific paint I needed and they informed that I have to go through my local Lowes. I told them that ive been there twice and they pretty much didnt do anything or even bother to help.
So I decided to call the auburn Lowes and guess what they had no trouble helping me out and got my special order in right away. The paint guy I talked to today (forgot his name) July/​7/​2015 was great and he assisted me step by step through the phone and knew what to do and to get the order in for the special paint I need for my condo.
I have worked in retail and the Lowes in Federal Way has 0 customer service.

This was my store for so long. Not anymore. Went there with hubby to get part to waterless tank system and pressed the help button. Some schmuck walks over mumbling like he was on meth (probably) and says he was tired of hearing the chime n someone with be with us soon. And, turned it off n walked off. How come he didn’t? Five minutes nothing, two schmucks on the phone n the other chatting but no help. Again, I push button as two guys walk up and I ask for the same thing. One guy tells me he doesn’t know as its storewide problem with no regular staff. The other guy throws some attitude that I throw back n I got results. He went to the schmuck on the phone and got «we don’t sell that here» answer. You don’t sell a hose for home part for waterless tanks that u sell in a home improvement store?!? I highly doubt that. However, the guy from Rheem who referred us gets zero points. Now at home depot… money spent somewhere else. And, they had one here next to the waterless tanks, schmucks! I can see y Ur business has closed stores and laid people off. Tsk Tsk Thanks for making it easier to choose between the box stores across from one another.

Recent visit no stars! The garden employee told my wife she couldn’t take the shopping cart out to the outside area where they have more plants and mulch on display. I asked him how we we supposed to shop there if we couldn’t look at the stuff on display with our cart. We took it out there anyway even though we had 4 other plants in the cart and found more that we did end up paying for. It gets worse… On a separate purchase I bought and led bulb from a different employee. We she was ringing me up she dropped it and it shattered in the box. She left to get a new one and we she returned she showed me the new box and the box she broke and said” I wanted to show you both boxes so you don’t think I am Jewing you”. Horrible ignorance!

Everyone is always friendly and helpful when I visit my local lowes hardware store. The prices are always low and competitive.

Quite slow and disorganized customer service desk for Internet orders. Received two emails stating that my simple order was ready for pick up on 5÷22÷15. Stopped by a few hours later and female CSR said it wasn’t going to be ready until tomorrow. Nothing on the email stated that it would be ready on 5÷23÷15. Went and found Jason the assistant store manager who tried to make right but the CSR desk still needs more training because I wasn’t given a receipt. This continued to delay the process when I went to the garden center to load. Internet orders should improve efficiency, not detract. It took about an hour to finally get my few items. My painting project has now been delayed. Next time I’ll do Internet orders through Home Depot across the street. At least they seem to understand that time is money over there.

Went to this Lowes on 05/​20/​2015 in the late evening with my brother on a «mission» to find «peel and seal». Now I am still not certain what it is actually designed to do, something with roofing. Since we are using it for automotive sound dampening which it is not intended for, we didn’t know to look for it in the roofing section. There were two people who where very helpful and I want to acknowledge their integrity and professionalism. Unfortunately I didn’t think to get their names at the time but the first person was working the self checkout area, and the second person who went above and beyond in helping us locate the product was working the pro services area. Definitely recommend asking for help if you are not sure what you are looking for. Very helpful associates.

I’ve never seen so many employees doing absolutely nothing!
I could not get any help in tools.
The two tool department employees managed to walk in front of my cart, making me come to a stop, and kept going without a word.
I had the exact same treatment from every employee I came across.
Maybe they are trained to walk in front of customers, make them stop, and then meander away.
With so many employees wandering around, you would think help would be an easy ask.
Unfortunately, no.
Do yourself a favor, go across the street to the Home Depot.

Can’t believe I’ve never reviewed this location… used to hate it. However, things change… staff is always helpful and friendly. More oriented to the homeowner than the contractor (like Home Depot). Will probably start coming here more…

Just spent 15 minutes wandering the aisles looking for a replacement handle for a common claw hammer. I was forced to search out for an employee, most seem to turn and walk away if they see you looking for help. Twice I was given locations, aisle 63, and the other in the garden section. Finally went to the customer service, waited in line for five minutes just to be told that they, A HOME IMPROVEMENT HARDWARE STORE, do NOT sell handles for hammers. Really?! Thank god the Home Depot across the street does, but still a frustrating waste of time. I can’t tell if they just don’t care, or if they are actively trying to annoy and irritate customers.

had Lowes measure my laundry/​bathroom and closet for porcelain tile and was then informed that the humidity in my house was to high (18−22%range). It is going on concrete and I am removing the previous material. Is this a new scam as the tile is porcelain or is it ceramic? It was also to high for hardwood flooring I wanted on a subfloor. Do NOT waste your time with their services as they could not solve their problem but said to get in subcontractors. It is winter here and humidity is not a problem. Would not use their services again and will buy everything elsewhere.

I usually prefer Lowes over Home Depot, but this location is awful! They’re not usually busy, yet it’s still like pulling teeth to get any help. One weekday evening I went in for paint. After 20 minutes and asking 5 different times for help I finally left and went to Home Depot, which is unfortunate because I like Olympic paint brand over Behr. Each and EVERY time I’ve been in this store for something simple, I have left extremely disappointed. I will NEVER go back to this location!!!

I don’t know why I don’t come here more often. but I’ve been here a hand full of times and they have been fine.. But this particular time they really stood out.
We were waiting for assistance in a specific dept and the store manger came over and helped us. Didn’t even try to sell us on the more expensive equipment. He was very nice and helpful. Asked him where some other things were (extention cord. .) and I told him he didn’t have to show us, although he wanted to.
We continued our shopping then started walking to find the extension cord and a lady came running over to us and asked. .“Where you looking for the extension cord? «…
…“Why.. Yes we were»… (Guess her store mgr told her we were) …
I felt she didn’t have to go out of her way like she did.. made service seem exceptional. Check out lines have never been long when I’ve been there. And the couple ladies we’ve ran into the garden dept seemed fine and helpful.

After having horrible customer service at Home Depot across the street we decided to try Lowes. I have had no trouble till today. I Tried to return a dead water Lilly. The package states GUARANTIED TO GROW ! Well it didn’t. I returned one the week prior as it started to mold and not grow. No problems with the return. Today I waited 8 min in line waiting to be helped. Once at the register I was told it needed to be approved by the garden department. Waited another 10 mins as no one answered when paged overhead. The «customer service manager «(Alaba ?) said as long as you have your receipt I will do the return. Last week I retuned one no receipt using my credit card to look it up. Well she said paused and said no ! I argued with her how it made no since. She said fine and went to I do the return. Both her and the garden rep said were not even sure if it is a Lilly? So basically the called me a lier and a thief? They found the return on my credit card. And refunded me a whole whopping 9.89 $. What a joke ! Get your policies together. And make sure they’re implemented with everyone.

I’ve had good experiences at Lowes, just not at this particular location. The employee that I encountered seemed very annoyed that I was asking her where something was and kept going on about how she was supposed to be on break and was annoyed with her supervisor.

Comparing Lowe’s with Home Depot — I always call Lowe’s the woman’s warehouse and Home Depot the men’s. (Lowe’s is a bit more fixed up and fancy) Now I call them both not fun places to go — about the same caliber as Wall-​mart.
You use to get help at the stores but now they just hire for low wages and most likely you know more than the «experts» do.
Today I went in to get Vermiculite — a garden product. I asked 2 nearby employees and both said — «have no idea what that is but I will try and get me some help». 10 minutes later I called the store on my cell phone and told them I was in the garden shop and could they send some help. I hang up and there is a young lady standing there. She said she has been there all the time — guess I am getting blind and why didn’t she say something when she saw me looking for help. She — continuing the unfriendly attitude — says if I would have looked outside I would have found it — excuse me — the outside looked empty for the season. This is typical of the employee attitude.
Also — both warehouse stores give Veterans a discount — which I appreciate and thank them for but — why does Lowe’s make it so difficult. At H Depot — you just show your ID and they apply the discount. I purchased $ 4.50 of product at Lowe’s and had to wait and hold up the line waiting for a manager to come and approve it. I can see having a limit that needs approval but $ 4.50?

We were helped as soon as we had a question. The gentleman that helped us was very knowledgeable about what we were looking for. We were able to get what we needed and check out within 5 minutes of our arrival. Highly satisfied!

Good Grief, this is a Lowe’s on steroids! It’s HUGE! And has the inventory to fill it, that’s for darn sure.
I’m pretty familiar with the layout of Lowes, so when I walked in I pretty much knew where to go. I didn’t need to ask an assistant.
I also didn’t need to deal with anyone at a checkout line because I used self-​checkout.
In and out without needing to deal with anyone is a pretty darn good thing!
So four stars for an awesomely huge Lowes with self check-​out!

I stopped into this location to pick up some kerosene for my heater. This was the first time I had been to this location. It’s a newer building, so it looks nice from the outside and the parking lot is pretty well maintained. When I entered the store, I didn’t want to waste a lot of time searching the product I wanted, so I asked an associate who was walking toward the front of the store when I entered. She seemed as if she was in a hurry to go somewhere and didn’t stop to help, although she said she thought the kerosene was in a particular general direction and pointed in that direction. It was very vague. She said that she had recently seen some in one of the main aisles but didn’t know if they were still there. At any rate, it was not very helpful. I ended up finding the kerosene on my own. The cashier who rang up my purchase was friendly but did not know how to process my Lowe’s Reward Certificate, which is something I receive every month with my Lowe’s Visa statement. I’ve been using these certificates for several years, and it seems that the majority of the cashiers at any Lowe’s location are never familiar with how to process them. I usually have to tell the cashiers how to handle the certificates. I like the fact that Lowe’s offers a military discount, so that is a nice perk to shopping here.
Although I didn’t explore the store too much, it seemed like a good Lowe’s and I would return to this location in the future.

I like Lowes I liked the one in Salem Oregon a lot more because it was just down the street from my house and I would go with my girlfriend .
they have almost every thing I want but I dont need a 100 nails just 5.
the piece of would I got was more expenvie then a bigger sheet would have cost .
the lay out for this one is not as good as that one but I guess it works .
I dont know if the adventure team work shop here.