Dr Auto Import Car Repair

I live in Felton and was in need of a reliable auto repair shop. My vehicle was making a metal to metal scraping noise from the front right wheel. I called Dr. Auto to see if they could take a look at it. I spoke with Steve who said they were swamped but bring it in and he could take a look at it.
Turns out it needed front brake pads but it was not an immediate need so I scheduled an appointment two days out. They completed the repair at the quoted price and although the repair took longer than originally estimated, Steve kept me informed with regular phone updates on the status of the repair.
Should the need arise, I would absolutely use Dr. Auto again…

5 stars– for excellent customer service and reasonable pricing. Its refreshing to find a good auto mechanic in the area that takes time and attention to the car, and knows what they are doing. Very professional and came recommended!

We’ve been bringing our cars to Alex for years. He and his staff are friendly, the rates are absolutely fair and he takes the time to explain what needs to be done and what to expect in the future. I’d recommend him to anyone.

Honest! That is all I need to say. I will only take my car here now.

I’m always very satisfied with the quality of service I get here from Francis and his crew. They’re knowledgable and helpful and they do great work for a good price.

Just absolutely stellar communication around problems, expectations, possible costs, and possible other problems. This is rare in ANY business.
Prices are reasonable, attention is superior.
[I’ll add more when I get my car back, but I thought it was important to say this about Alex and Francis now. Truly, good management and communication skills need to be rewarded.]

Excellent mechanics. Very honest. Patient and simple down-​to-​earth explanations for layman to understand. I trust them absolutely!!!

My wife and I have been with Dr. Auto for over a decade. Between children and extended family, they’ve worked on at least six cars for us. We would never consider going elsewhere, as Alex and Francis bring a level of honesty, efficiency, and respect to car repair that we’ve never seen elsewhere. They consistently go «above and beyond.» Alex takes as much time as you need to review the work you may need, the tests he will do, etc. They keep incredible records for your car on their computer, so there is never any question regarding when repairs were done, or what might have been noted for future attention.

Honest, hard-​working, no pressure, great mechanics! Doctor Auto has been my auto mechanic for years. They always spell out my options and have even told me when I could get a better deal somewhere else! I can’t remember the last time a small business owner did that for me. If my «idiot» light goes on, I drive straight there. Last time it was a flat tire I hadn’t noticed and they put on my spare and gave me advice on what to expect from the tire dealer I had purchased from (at Doctor Auto’s recommendation because they couldn’t beat them on price for the value.) I always give them the opportunity to take care of my business first because I trust them. They give me a ride back to my house and pick me up when my car is ready; all at no extra charge. As for the poor reviewer who thinks this business «hard sells» unecessary services; ignore Doctor Auto at your peril. I drive mountain roads a lot and I do not want my car to break down next to a cliff on a hairpin curve. If Doctor Auto says I really need a repair for safety reasons, I pay attention. They are not telling me that just to take my money.

Yeah! 5 Stars — that’s what I am giving Dr. Auto! I had to rush out to a clients location 80 miles from Felton on Friday and I accidentally ran over a steep driveway which pulled the face plate protecting my exhaust pipe back making this huge scrapping and screeching noise. I pulled into Dr. Auto and where I met Alex — who jumped under my car, discovered this issue and took a hammer to it for a quick repair in minutes at NO CHARGE! That is what I call some serious LOCAL Customer Service ever! Thanks Alex — you saved the day!
Ellen Carter, Broker/​Owner
REALTOR and Project Management Consultant
Directions Real Estate ~ BRE # 1 417 614
(831) 345‑1381 Cell

Great place. Been going there for multiple vehicles for several years. I have been told several times that work I wanted wasn’t needed. Another time a CV joint that was installed failed prematurely two times and they replaced it twice at no charge. I didn’t even have to ask. Also you can talk with the mechanic almost anytime. He is more than happy to chat with you and treat you like a valuable customer. What more can you ask of a service provider?

Brothers Francis and Alex are two of the most honest and fair people I have ever met. And they are great mechanics, too (yay!). What more do you want fro a car mechanic? Been coming here for years and never ever had a bad experience here. If you come in on a budget, they respect that and make sure you spend on what really needs work. I used to go to Ernies, but Dr. Auto has better prices, they are faster, and are at least as good a mechanic (if not better) as anyone else around for my Toyota and my Dodge. A gem of a place in our valley.

I don’t understand why there are so many positive reviews for this place. Maybe it’s just newcomers they take advantage of or because mountain folk are scared to leave bad reviews, I don’t know, but I have not found them to be the least bit honest. We used to take our cars here for oil changes, and eventually ditched them because each time they’d completely make up problems with our cars. The worst of the fake problems was when they decided we needed the struts/​shocks on one of our cars replaced and wanted to charge us close to a grand for the repair, and used scare tactics to try and get us to fix them. As a tiny woman, I’ve heard every bullshit claim in the books from mechanics, and that seems to be a classic one, right after the nail in your tire scam. There was nothing wrong with the struts, and it doesn’t take a mechanic to test a problem like that. They freaked my husband out and he was scared to drive the car for months.
Meanwhile, they completely missed genuine problems that should have been immediately obvious to a knowledgable mechanic, like a squeaky drive belt that was practically being held together by a thread. I think they wanted it to snap so they could get more money for the repair.
DON’T GO HERE.

Been to doctor Auto in Felton for 15 years. I trust Alex 100%. He is not hiding behind a curtain. You can see what he is doing.

Alex has always taken good care of our Volvo. It’s just so nice to find a business that you can trust to not try and up-​sell you for more than you need. I’ll be taking al our cars there from now on.

Second negative interaction with Dr. Auto. I took my car in for new front brake pads and afterwards, when slowing down on the freeway, the car wobbled. I took it back in. They said I needed new front roters to fix the problem. They would charge me an additional $ 250! Why didn’t they notice that in the first place? Took it into Lloyds in Santa Cruz. They said the roters only needed resurfacing, which is STANDARD with new brake pads. Dr. Auto completely screwed up and then refused to fix the real problem: THEIR WORK! I will NEVER go there again, and advise you to do the same.

We have had great experiences with this mechanic. Very honest and fair. We are so glad to have found a trustworthy mechanic. I would highly recommend.

I came here on a recommendation from a client. Been trying to find someone locally to do some work on my vehicle. Very friendly, Prices are reasonable too. I had my window motor/​regular replaced, very quickly and saved me $ 140 from the dealer’s quote. Dr. Auto also gave me a descent quote on a tune-​up too, which will be soon. Thanks again, and I will return.

This is a terrific shop.
I live in Felton and have been bringing my cars and truck to Alex for at least 8 years now.
Sometime I expect a big repair only to find out it was something minor. It’s offensive to me that
someone would claim that Alex is dishonest. You get a great reputation by being honest. This shop gets well deserved 5 starts.

This place is fantastic! They have helped me in times when my car was acting insane, and I had no idea what to do. They are super friendly, fast, and do great work! Prices are excellent, too!