Dobbs Tire & Auto Centers

Customer service is underwhelming here. Called to see if I could set an appt. to check my tires as I had a low pressure warning. Was told it could take several hours as they don’t take appts. on Sunday. No apologies, no empathy, nothing. Almost seemed like I was wasting Clint’s time by even calling. Don’t they realize that simple jobs can often turn into more complicated ones ($$$$$)? I’ll be going elsewhere tomorrow to have it looked at.

First of all, I should know better than go to a place most have nicknamed «Robbs.»
I made an appointment for a front end alignment and after getting a shuttle to work, I remembered I wanted them to check out a five second squeak that comes from my engine when I first start it up. So, I called and asked if they could look at it for me. The guy was super nice about it and said they will look into it.
After getting a call that they’re done and the squeak was nothing, belts were fine with no cracks, I depart to pick up my newly aligned car. Upon arrival, I am welcomed to an extra $ 40 charge to check out said squeak. FORTY FLIPPING DOLLARS to have them tell me nothing is wrong! Also, why didn’t he tell me on the phone that it would cost me $ 40 to check that out? I most certainly would have skipped that! I told the girl checking me out that they should be WAY clearer about their prices! But, of course, got no response from her. I know it may just be $ 40, but it’s the principle…
Moral of the story, stick with a reputable, local technician and stay away from chains! They are NEVER a good idea unless you’re getting a wiper fluid top-​off.

A quick lube here is 2 hours! Don’t expect an apology for your long wait. or any forewarning they wait will be long. Expect to have to inquire about the long wait and get a defensive response. Seriously worst service ever!

Avoid this dobbs at all possible costs. Took my car in for tire issue light. Waiting an hour and a half only to find out they couldn’t find anything wrong and filled it with air. And then today I got out from work to find a flat. They didn’t check a thing I’m sure. Slow, rude, and incompetent.