As a home owner in a new area it was a total guess to pick a company to check out my water softener. I am a city girl after all and know nothing about them. I called this place and when the service tech came out I explained I have no knowledge at all of how it worked. He explained what to watch out for, how to do a er shut off if needed, and gave details how to get the most out of it. He also did a cleaning and water check. It was affordable and he was great. When I need to replace the one I have or need service I know who I will always call. This place is great.