Hallmark Stone

I came on here to write my review and I am so surprised that HS does not have all five stars. My experience was nothing short of exceptional. All of the employees I came into contact with were great. Super friendly. My kitchen project was small, but they always made me feel like it was just as important as any other job they were working on. I felt the service was very thorough from beginning to end.

Communication among employees and details could be better, but the owner has been great at taking care of the issue we had. The project has yet to be done and we will update as it is completed.

These guys were the low bidders on the granite fabrication and installation associated with a full bathroom remodel. They suck and I cannot recommend anyone consider doing business with them in the future. If I had any idea they would have performed so poorly as a subcontractor I would have eliminated them from consideration. I’m not sure how we will figure out the rest of the remodel but I am throwing them off our job tomorrow morning.
First problem — they submitted an initial CAD cutting diagram for approval. They were told we were trying to work around an area of the slab which they had included and we wanted to wait until the rest of the job was templated to see if everything would fit and without using the area we didn’t like. They came back out to measure the rest of the job and then sent us a CAD with the original pieces in the same exact place. I’m not sure if this should be attributed to laziness, stupidity lack of attention to detail or ineptitude but I’m certain one or more of those apply.
Second problem — they installed a couple of pieces with such tall globs of adhesive that it would have taken grout joints about an inch tall to close up the gaps. Who wants that in a professionally-​remodeled bathroom?!?
Third problem — they destroyed the stone described above trying to remove/​replace it… putting us right back in the position of waiting for them to produce a CAD for approval and fabricate.
Fourth problem — they took their sweet time getting the replacement pieces fabricated and installed. As a result, our job sat dormant for a couple of weeks and completely destroyed our projected completion date as a result.
Fifth through Seventh problems — they took so long to complete this job that I started to really scrutinize their work. I found that they decided to divide a piece into two pieces from two different areas of the slab even though it was a single piece on the CAD we approved. I found that they cut one piece of backsplash ½″ too short and tried to cover up the error with silicone caulk. I discovered they installed a piece that is cracked. I discovered they got the inside miter angles wrong and decided to hold one end out from the wall by more than ¼″ to close the gap.
These jokers caused not less than 3 weeks of delays in completing an 8-​week project. The general contractor has been fantastic but they do own some of the blame for selecting such a lousy subcontractor. Hallmark’s communication was lousy, their customer service was lousy and their craftsmanship was amateurish at best.