Rust to Roses

Purchased a Bridal Bouquet and Grooms Boutonnière for my daughters wedding. Unfortunately there were issues with both.
First, there was supposed to be very few roses; however the bouquet was full of them, and that was the only flower used in the Boutonnière.
Second; The Bouquet was full of some small white flowers that were already starting to die and a bunch of other flowers which would never have been open in time for the wedding the next day.
Third: One of the ladies was quite rude. By that, I mean she acted insulted and indignant that we had a problem with the items.
Fourth: The order was admittedly a difficult task, but NO effort at contacting us was made when they had problems getting the specific color flowers we requested.
Lastly; I was charged full price for both items even though we left there with nothing more than a bunch of Daisies and Lilies.
On the plus side, and the only reason I gave them even 1 star. They did make us new ones so we had something to use in the wedding even though what we left with was NOT what we ordered and definitely NOT worth what I paid.