Comfort Suites Oceanview, Amelia Island

On Dec 8, 2015 I made a reservation for this motel and noted that I had a small dog. We had stayed at this motel several times in the past with our dog. After a long drive, I went to check in on Jan 2, 2016 and was immediately told that I would not be given a room because I had a dog. I questioned why I was not informed about the changed pet policy when I made my reservation. An explanation was given than the reservation note about the dog was not read by the hotel until 9 AM. I asked why the hotel did not then call me at 9 AM and was not given an answer. I asked to speak with the manager but he was not on premises and the clerk refused to give me his phone number. I later wrote to the corporate headquarters and was told that the manager would contact me. Seven weeks later I have not receive any explanation or apology from the manager.

Simple to book the hotel using the
phone app. When I got to the hotel to check in, it was ready, the clerk was friendly. The room was huge, the bed was comfortable. Had a good view of the ocean from my room. Breakfast was good! Clean rooms, Clean bathrooom. Easy parking out front, at least for me. The only thing wrong with the room was the tv was kind of small for the room & far from the bed. Great location walk down the street from the ocean.
Would definitely come back again!

Since I travel about 2 weeks per month, I’ve grown to love the Comfort Suites. So I decided to use some points for a nice long getaway weekend. This Comfort Suites seems to have different standards than the others. Now, in all fairness it may just have been the room we were in. I tried to switch rooms, but the place was sold out and they were unable to move us.
Some interesting observations
The room (218) was a handicap accessible room. In most cases that is never an issue, although this time the handheld shower sprayer was just dangling on the tub floor, the mounting piece had been removed leaving 2 holes in the wall. When asked about it, the front desk mentioned that the part had been missing for over a month, and a replacement had not been found. I wonder what prevented someone running down the street to the Home Depot for a $ 25 replacement…
The walls had some marks on them and an attempt had been made to cover the marks with paint. I wonder why someone did not suggest using the same color paint. Off white paint seemed to attract more attention on the otherwise white walls…
The king-​sized bed should have had a king-​sized mattress pad. The queen-​sized mattress pad seemed a bit redneck…
Although the room was large, the TV was very small and located about 15 feet from both the bed and the couch. We ended up just listening to the TV since it was too far to see…
In a non-​smoking property why is there so many cigarette butts tossed on the ground and in the bushes…