Pizza Hut

Terrible customer service. Period. Ruined my order and made me wait another 30 minutes while they got it right. Offered nothing for my inconvenience. These people are ridiculous

I’ve worked at many different pizza joints and never was i this disgusted at a pizza place like i was with pizza hut. I have seen many horrors. Employees not washing hands after handling dirty dishes. Prepping food on dirty dishes that customers will never know about. A worker dropped some wings on the ground and simply put it back in the container and served it to a customer. The manager decided it wasn’t a big deal after I informed him about this issue. Be careful where you eat because this place should be shut down by now. Beyond dirty.

I would honestly give this zero stars if that were possible. Tonight’s delivery took 1 hour and 37 minutes and when the food arrived it was cold, the crust was burned and it was hard as a rock. Certainly not worth the money, HORRIBLE!

Horrible and disappointing delivery tonight. After waiting for OVER AN HOUR the pizza arrived with no cheese!!! Brownies delivered were not fully cooked ?! We also didn’t receive our whole order.
Do not recommend this location and will never call them again.

After my husband was having a craving for Pizza Hut we decided to get carry out here. It had been a lot time since we both had Pizza Hut. After reading the reviews on this location I wasn’t sure how our food was going to be, but we took the chance. I’m glad we did because the pizza was great just like we remembered. We will be back to Pizza Hut soon!

I guess I’m the first review for 2015, the last one being in December of ’14. I’m thinking that things must have improved quite a bit since then because this location is really good. I admit that my family hasn’t eaten at Pizza Hut (any location) since 2012 and was so disappointed that we never returned. And there is a plethora of pizza places all over the area. I kept getting pizza hut promotions so we thought we would give it a try. We’ve given them three chances so far and all have met and exceeded our expectations. Each time we have ordered online with some great promotion deal and each time our order was correct and on time for pick-​up. The online ordering system is great and the pickups have always gone smoothly and the people very friendly. We’ve ordered a variety of menu items (except the pasta) and each has been flavorful, tasty and the toppings on the pizza plentiful. Pizza has always been hot and well cooked. We will continue to order from this location as it is probably the nearest to our house.

They took an almost 2 hours to deliver a pizza when they said it was only going to be 30 minutes. I called the store after 45 minutes, and the lady was not helpful at all. She just said that they only had one driver and he was running behind. She did absolutely nothing to help. We called back after an hour and a half and she told my husband that our order was being delivered. We got it 30 minutes later and we live less than 2 miles from the store. Go to any other location but this one!

I love pizza hut but hate this location. Never once has my delivery been correct. Tonight they didn’t bring my bread and it was not even the pizza I ordered! Once the pizza was so under cooked we couldn’t eat it. They are never accommodating when they mess it up. One of times they messed up the delivery guy was supposed to come back with the right order but instead they closed and no one ever came or called. Tonight they sent the driver back with the correct order so good for them on that. My love for pizza hut has been unfortunately destroyed by this place and its incompetent staff.

I have gotten some questionable pizzas from here, service is horrible and the bathroom smells. But I go back because I like pizza hut. Also back in high school I watched a dude huff ether and run through the restaurant listening to all the napkins. Memories make pizza taste good.

Simple question: HOW DOES PIZZA HUT STAY IN BUSINESS!!!
I mean really, no matter what location I’ve been forced to eat, it’s been a horrible experience! I had no choice a few days ago when someone brought in pizza from the hut. THE PIZZA WASN’T COOKED!!! I looked and tasted like someone put it in a microwave for 2 minutes! I took one bite, spit it out and said to my co-​workers «as I said before, they don’t give a crap!»
Folks there are good pizza places out there to choose from, you don’t have to settle on a corporate megalith who doesn’t care about the customer and the quality of their food.
I’m sure you have a mom and pop pizza location close by who would appreciate you and your business more than chinese-​owned pizza hut!

So I ordered a pasta and breadsticks at 12:45 and was told it would be here by 1:25, ya didn’t happen, so i called and tried to find out what went wrong at about 1:45, (note, I was asked when I called «pick-​up or Delievery?») was put on hold for 10 minutes for some dumbass to tell me there wouldnt be a delivery driver till 5 pm!
This chain has great food but this place has pissed me off for the last time, Time and time again ive been dissapointed by this specific location of pizza hut…
Time to turn that staff over and get some people who know how to run a FoH

Ordered my food and they said it would be 30 minutes… I got there 45 minutes after I ordered, then waited another hour. Took 15 minutes for someone to even say hello to me…

Worst dine in experience ever! I took my two young nieces, there were over seven dirty tables! The salad bar was empty and the lettuce was brown, when we asked if they would be changing it they claimed they just did. It took over a half hour for our pizza and breadsticks. The manager was the most unprofessional man i have ever encountered and as we left we heard the staff talking about us! Save your money

Holy Crap! This pizza is the worst!
I ordered a simple mushroom pizza, and it was among the worst pizzas I’ve ever eaten. Though I picked up a carry-​out, the restaurant looked disheveled. It was a real mess. This was surprising because there were several people chilling out behind the counter, not doing much of anything.
For humanity’s sake, find your pizza elsewhere!

I’m a huge fan of Pizza Hut’s thin crust pizza: pepperoni and cheese, please. I also love, love, love Pizza Hut’s boneless and bone-​in wings: mild or asian zing — yummy to my tummy!
A few nice things about Pizza Hut’s online ordering system. You can create a profile, which includes your credit card info, so placing future orders is simple. There is no need to re-​enter info each time you place an order. You can also tag your orders, which allows you to place orders by text message. Finally, Pizza Hut has an iPhone app that uses your online profile to place orders with a click of few buttons — Bravo Pizza Hut for embracing technology!
Delivery is $ 2.00 extra — but it is so worth it when you are lazy like me.
The food is always fresh, hot, and yummy.

So far I’ve taken two of my family members down to Ferndale for lunch, and with all the vast restaurant options available, both of those family members have chosen Pizza Hut. Here’s the thing about my family: when we get hungry, we want to eat NOW. So, a hot buffet full of pizza is never a bad thing.
There are many ways for a buffet to go horribly wrong, but this one is quite decent. The pizza, pasta, & breadsticks are hot and there’s a pretty high turnover rate so it’s fresh. The service is friendly enough, considering all they have to do is bring you a drink and then a bill. There are TV’s in every corner so you if your dining companion is boring you can watch ESPN or CNN.
I haven’t tried their delivery yet but I’ll be moving to Ferndale soon and will be holding a summer-​long taste test of all the area pizza deliveries. So, you can eagerly look forward to me updating this review once I see how well they do at dropping off some hot pizza at my doorstep.