Honda of Fife, Service

i own an acura but i go to honda for my maintenance needs because acura customer service is terrible. the couple of times i went to honda of fife i had wonderful experiences. dani would be the person that helps me. she was friendly and professional. i feel like i was a valued customer. she would inform me every step of the way. thanks for dani and honda fife! i will definitely return for all my honda/​acura needs.

Service department is not honest. I came here for the first time in Feb 2015 for my 90k service. When I picked my car up they had changed 2 filters, that were just changed last time I had a service. The other 3 Honda places would have asked first. This is how they make money. As I drove away I found out they never changed the oil, my gauge was still at 20%. A month later I ran out of wiper fluid. They did nothing for the service and just charged me for expensive filters. The bill was $ 450. I mentioned this and they just ignored me, never said to take it in again free of charge or apologize or anything. I will not come here again.

Do yourself a favor and never bring your car here!!!
WE brought in our 2010 civic to have the paint recall issue fixed. while our car was in the shop, they took the liberty to screw two huge bolts into our front bumper that was slightly pulled back. Mind you, the paint that needed to be fixed was not on the bumper yet they decided to do this unauthorized work.
No one ever called us to see if we were ok with the drilling in to our front bumper!
Fife honda’s excuse was that «they were doing us a favor»
Who does that???
They offered to patch up the holes but that is not going to cut it! you ruined the bumper with your unauthorized work!
We called Honda Corporate to help solve our issue. they filed a formal dispute with fife honda to fix our problem. they were 100% on our side.
Dont ever bring your car here! management is unethical!!! Aaron (Service MGR), Jeff (Asst. Mgr) and the owner Renee agreed that the patch of the holes is the fair thing. Nope! I never asked you to screw to big bolted screws to my car!

This review is regarding their service department — Checked with them for price quote on 15K service on my ridgeline. They quoted $ 143. Honda of Sumner quoted $ 249, and Hinshaws quoted $ 440. They were friendly, and easy to set-​up appointment with. I recommend.

Came in to replaced my tire of my brand new car because it had a bubble. Their telling me it was caused by a road hazard. I’m very careful driving the car and never ran on to any potholes. So the assistant manager told me the only thing that they can do is send in a claim to Bridgestone. But I have to pay for the tire first. So did! They replaced the tire no problem. But they didn’t bother cleaning up the tire transfer on the rim. I ended up cleaning it and the tire transfer happened to scratched the rim. Not really thrilled at this point. But wait that’s not all! On my way home the tire pressure light came on! Honda of Fife service is CRAP when it comes to customer satisfaction. Plus they charge way to high on everything. Not going to service my car to this place ever again.

the best service experience ever! service advisor Dani kept me from over maintaining my element while making sure all that was required was done. valet Dallas was prompt and courteous. will return again without anxiety.

SERVICE DEPT–
One thing for sure I will never ever come back to this place ever again, I was treated very poorly from the quick lube service (girl), assistant manager (he said) to the general manager. People here are so unhappy and dis-​honest.

Love getting service done at Honda of Fife. Always quick and easy.

I came here to service my Toyota RAV-​4 and I was suprised how much cheaper it is here than in other dealers. It’s also a plus that the place is open on Sundays. Thank you Honda of Fife!

I was visiting my cousin in Tacoma and «volunteered» to take her Odyssey in for service at Honda of Fife.
My wife and I have an Odyssey and an Infiniti, so I’m used to dealership service departments. This one was pretty impressive — with fast internet, beverages, and of course, an annoying tv show on.
I was assigned a service advisor when I arrived, who checked in with me often. The warranty work Brenda’s van needed took the better part of 2 hours. While that is never fun, the service advisor… who’s name I’ve already forgotten, stopped in multiple times to update me.
I don’t typically get «special» treatment from the ladies, so we can assume this is standard practice. It was great — and relieved my frustration of sitting around waiting.
Between Temple Run 2 and constant updates, the experience was painless. Highly recommend the service department here.

Although I bought my used Civic Si elsewhere, I wanted a Honda specific service department to work on my vehicle. I was very pleased with the customer service and job done at Honda of Fife. Dani, the Service Advisor, is up front and honest. She really kept me informed on the status of the work being done that day, so I didn’t have to wait around. They were also able to repaint my hood and fenders due to a recall of the paint used on my vehicle. The service department really goes the extra mile, and I would definitely recommend anyone to use Honda of Fife’s services.

My late model Accord was stalling so I made a last minute appointment at Honda of Fife because it was the closest dealership and my husband recommended because of their service loaners. I was so happy to get a quick appointment, that I would have rated them 5 stars at the beginning of the week. By the time I got my car back 5 days later with nothing done but being charged more than $ 400 I must warn everyone to STEER CLEAR! Jeff was courteous when I called and, like I said, gave me a last minute appointment. Calls on Day 1 (Monday) & Day 2 told me they could not find anything wrong, despite my car having stalled several times (including once in the middle of I-​5 at 6 pm in downtown Seattle, ugh!). They claimed to have driven it many times throughout the next 2 days to recreate the problem. But my mileage check at the end of the week did NOT back that up; only 5 miles were drive the entire week! Jeff was out the following day and an aggressive woman started telling me all the other things my car needed and threw quick quotes at me on the phone, despite them not finding out why my car was stalling. I had to stop her several times to remind her that some of the «needed» things had already been done very recently (including my husband having put in Platinum plus 1 month prior, oil changes, air filter changes, etc). I finally caved to have the rotor replaced and tranny flushed. After another 2 days and no phone calls from them, I called on Friday to check the status, thinking they were still trying to figure out the stalling problem. The young lad who answered informed me my car had been ready the day before, but had no answer as to why nobody bothered to call to let me know. When I arrived, I had to wait a while for one of the service persons to show me the bill, which was a bit higher than I had anticipated. While I sat an this service person’s desk and looked over the 4 page complicated bill, that same aggressive woman from the phone a few days prior, who was now with another customer at her desk, kept interrupting this service man, rudely yelling, «I told her how much on the phone!», as if customer never look over their (very complicated) service bills. When I questioned the charge of $ 42.00 (!!!) for a car wash, the service man stammered how he «didn’t understand their complicated billing procedures…but that charge was really for the tranny flushing». And the rude aggressive woman continued on her tirade, despite her own customer sitting wide eyed in front of her. She then barged over, snatched the bill from him, stating she would readjust it, but it would be different. It sure was, she removed the $ 42.00 car wash charge and upped the other charges and added more to the tranny flush. I was far too frustrated to deal with this insanity any further, and just took the paperwork, paid the cashier and left. Now I think I’ll submit claims to the state attorney general and the Better Business Bureau, because there are thieves at Honda of Fife!
ADDENDUM: after unanswered call and letter to management, I filed a Better Business Bureau complaint, which got me an instant management reply and a more honest bill adjustment AND their own revelation that they do indeed employ an extremely rude service person.

I went to get my airbag light checked in the morning, which was at 11am. They said if its the seatbelt that was causing the problem, it would be free of charge. If not i would have to pay 108 dollars to fix everything, which It was okay. They told me it would take 45 minutes and I ended up waiting 2 hours and 30 minutes. They didnt find any problems and told me that I had to spend extra 430 bucks to replace the whole sensor. If that doesnt work, they told me I had to spend another 200 for replacing something else. I didnt accept this insane offer and instead, they charged me 124 bucks for labor fee. Fixing NOTHING and charging me that much while I was waiting for 2 and half hours is a total BS. I will never recommend their service. DO NOT GO HERE. I would give this place NEGATIVE 10 stars.

This place ripped me off for over $ 2000 in their service department. They don’t even have the courtesy to reply or acknowledge my letters. They «fixed» my a/​c by putting in a new condensor and then recommended other things inclvuding a timing belt. Two weeks later it broke again and they told me that it was unfixable. The mechanic made several mistakes, requiring me to bring the car back three times, only to have it result in this. They just don’t care. They don’t think about the future. Only make a buck on people now and worry about the future later. Do not bring your car here!!!

My family has been using this dealership since we moved here in 2005.
I have had MANY oil changes and services performed on our Honda cars.
And have NEVER had any complaints to the service that we were given.
Today, I needed to take in my 1997 Civic, as I heard an intermittent grinding noise in the front wheel. Fearing the worst that it was a wheel bearing or CV joint, I expected to part with several hundred dollars.
Tim Johnson, test drove the car to «hear» my noise, and in about an hour I had the verdict on the needed repair… It was a rock! Just slightly pinned in next to the rotor and pad, not harming anything.
Tim and the staff there, have always taken good care to check over our vehicles for needed repairs, and to give me a «heads-​up» on what will be necessary in the future.
We bought a brand new 2005 CR-​V from them as well. No pressure from the sales staff, partly because we knew exactly what we wanted before stepping on the lot. Our sales person let us take a REAL test drive, and let us take it on a back road to light up the tires, and feel what ABS brakes did.
Honda of Fife has several Presidential Award banners hanging up in the service dept. They earned and deserve every one.
I am grateful that there is 1 Honda dealership that I can go to, without feeling ripped off, or taken advantage of because I am a woman.

We brought our recently purchased Acura here because a co-​worker brings her Acura here as well and told us the service and price is better than the actual local Acura dealer…
I called only a couples days ahead and needed a Saturday appointment and they were able to get us in!
Upon arrival, which we were early for, they were able to get started anyways and were very informative and professional. I’m glad we choose this establishment and look forward to dealing with them in the future.

Service Dept — Aaron has helped me a couple of times in the past few months and he has always delivered great customer service and has always gone above what is expected. Small dealership w/​some great employees. Now that I’ve tried this dealership I realize the service and parts prices are great too. If you need to have your Honda serviced, ask for Aaron.

Brought Honda here for oil/​filter today.
I didn’t have an appointment (seems like you don’t really need one for minor service?), but turnaround time was prompt (a little over an hour), but I suppose this will depend how busy they are with others. Seems like they did the recommended Honda inspections, and washed the car exterior — fairly standard, I think.
But as a place to wait while your car is being serviced? Defintely sub-​par. Small waiting area with a TV, free coffee, that’s all fine. But my main complaint? The kids’ toys were disgusting, and many were broken. Now, I’m not expecting the dealership to be a daycare center, but toys with visible soilage or broken parts should be cleaned or removed. Couldn’t keep my toddler from the toys, but separated him from them ASAP and with lots of Purell afterwards.
By comparison, South Tacoma Honda has a larger, cleaner waiting area with better (less disgusting) toys. All else being equal, I’ll go there next time I’m waiting for my car to be serviced.