U.S. Bank

I have honestly had no problems with usbank or this branch at all. In fact I will make a drive just to visit this branch if I need to speak with someone face to face. UsBank and this location saved the day when my checks and debit card were stolen. Made the process of closing my old account and opening a new one simple.

If there were zero stars it would have been chosen. This is the worst branch I’ve ever dealt with. We’ve been trying to close my boyfriends’s account with OD of $ 33 and they cannot take payment over the phone. The 800 number for customer service tells us we need to go to the branch yo close the acct as they have put a hold on it. We are in california and the branch is in Washington. We’ve got the run around and now have accrued an additional $ 100+ in charges and still will not help us an will not take off the excess charges they added. It’s all a scam to get more money. Today the branch said that the account is closed and we need to go to a banch in california to pay the fees. When we went to a branch here, they told us we had to go to the wa branch to close the acct so wth???
We don’t feel we need to pay this overage charge over the $ 33 so guys can just send $ 141 and what ever else you want to rack up to collections and good luck trying to get the money. Screw US Bank! I’m closing my account too. It’s the principal of it all. We tried to take care of it a month ago and we got the run around. You’re not going to get something for nothing!

Us bank in fife Washington has poor customer service… I had been with the bank since 2006 no overdrafts and had direct deposit. I decided to close the account due to the changes in fees. Originally they had free checking, if u have a direct deposit. Now you have to maintain a balance of 500.00 or they 6.95 a month. This was my extra account for spending money etc… I discontinued my direct deposit and withdrew the remaining balance and told them I would come back to close the account with my wife who was on the acct as well. When we went to the bank to close it they told us the acct was overdrawn due to the service charges. Needless to say I was upset and asked for them to waive the fee. They refused to waive the fee and said that we were at fault and had been informed about the policy changing. I told them that this would make us reconsider opening any accounts with them in the future… The woman helping us at the time said «well honestly how likely are you to open another acct with us anyway?» I then asked to speak to the manager who told us again that we had been notified of the charges and that they could not waive the fees. At that point we decided to pay the fee. This review is meant as an FYI to make sure people know that us bank is charging a fee if u don’t have over 500.00 in your account. Just in case like us you never received any notices in the mail. Don’t open a «free» account unless u plan to keep over 500.00 in it … Cheers! Hope this is helpful to someone out there…