Firestone Complete Auto Care

Jeff Thompson provided fantastic service today! I am a big fan of our local Firestone auto care team here in Fishers!
Tim Rauschenbach

After having a bad experience elsewhere, we were extremely pleased with these guys. I would recommend them for any type of auto/​tire care.

I’ve used this shop 3 or 4 times since it had opened, and they’ve always treated me right. I’ve used them for brake service, fluid changes and minor upkeep. The mechanics fix the car right the first time using manufacturer recommended parts. You can find coupons online, which makes pricing very reasonable.

I’ve gone to this Firestone location for awhile now for just standard oil changes and tire rotations. I thought pretty highly of them but lately they’ve been terrible. I am going to be canceling my credit card that they so highly recommended I needed and then the coupons they send me in the mail they always have a reason as to why I’m excluded to use it yet it comes personally to me with my name on it. I don’t trust them either. I have a 2011 and they told me my car battery needed replaced and it was going to be about 200 to replace. I went for a second opinion to the dealership I bought the car from and they laughed and said no way my battery was bad. I’m done with this place and would never recommend them to anyone.

You know that feeling you get in the pit of your stomach when it comes time to do vehicle maintenance? It’s fear mixed with anxiety mixed with helplessness… you take your car in for an oil change and the bill winds up being $ 900…I’ve walked in those shoes. It sucks.
Well save yourself the ulcer and head on over to Firestone. I went in for new tires and was prepared for the worst. Imagine my surprise when an extremely friendly and helpful woman (something about the estrogen made me feel a little more at ease I think) answered the phone and walked me through my options. Later that day I left the store with a promptly installed set of tires and a credit card that didn’t have a hole burned through it.
More recently I went in to have those tires serviced (nothing was wrong just wanted them checked out before a road trip) and an oil change. While the man I dealt with was not well-​versed in customer service… and spoke so fast I barely got a word in… I left with a cheap oil change and tires serviced for free (I had purchased a lifetime alignment for around $ 100 the first time).
Overall, in an industry that needs a customer service face-​lift this Firestone only needs a little Botox… get your car fixed and leave the Pepto at home.