Monro Muffler Brake & Service

I’m here because my friend suggested I come and complain. She did. I’m here to complain about the same guy. This guy is a jerk. I was getting an oil change and back end alignment. He told me it would be an hour. Ok… go get something to eat come back in and hour and it”s not done. The alignment is but the oil change isn’t. Another 20 minutes. I don’t think so. I told him I couldn’t stay (I had to get back to work). He went on to say about how he can’t predict the time. He was telling me what a great job they did and was very sarcastic about it when I mentioned the time again. I told him he didn’t need to be sarcastic and it’s unbecoming. I paid and as I was leaving I heard him say «you are unbecoming». I should have turned around and walked back in but I was so pissed. What kind of manager talks to customers like that? I emailed the company but no response. I won’t be going back there.

Went in today for an oil change. There was one person ahead of me talking to the man behind the counter. The man was telling the customer that he was short a tech today. He then said… This place was empty until all four customers came in at once. We do appreciate when customers make an appointment before coming in. He said this while staring at me. This was very rude… Obviously this man did not want any customers and was very annoyed we all came in at the same time. After he said you needed an appointment I walked out. He called after me… Ma’am do you need service right now? Unbelievable! You customers pay your check you douchbag. He made all of us feel unwanted… And that we were a hassle. I understand being short staffed… But you are not supposed to treat customers this way. I will never go back there again with such rude service. He should be fired. He could have explained how short staffed they were to me politely and I would have understood.

The manager was really courteous and professional. I needed tires and he ordered the tires and put them on that same day. I do appreciate that.
However, and I should have known better, I was getting tires just a few days before moving out of state. So, any problems I might have later, I’d have to deal with on my own. Anyway, I got the tires and they inspected my brakes, saying my brakes were fine. Before I even got home, my car started making sounds it didn’t make before work was done. So, I took it back for them to inspect but they thought it might be something it turned out later not to be the issue.
After moving to my new state, I took it to yet another Monro Muffler. Now I’m told I need new brakes. So, which Monro location had this right??? I have no idea. I do know, however, that the new Monro locale got my noise problem to evaporate. According to them, the brake pads were broken apart and they most likely were causing the noise. Sure enough, after getting new brakes, the noise did not recur.
So, while I appreciate the efficiency and kindness of the manager and I do have new tires, I can’t say I quite appreciate a problem occurring after service that wasn’t there before service and one mechanic saying I don’t need brakes, yet another saying I do and by getting new brakes it solved the problem the first mechanic introduced. Sigh.