Tabby & Jacks

Caitlyn was the groomer of our cocker spaniel, and she did a wonderful job. We have been customers before and specifically requested her.
When we went back to pick her up, we were told someone else had already paid and picked up our dog. Our pup was found several minutes later. How can this happen? Front desk person could not find us in the system — no record whatsoever. I talked by phone with another staff person, the manager. No apology was given, and we were told by both the owner and manager «Whats your problem, you have the dog. Any credit we give you will only hurt the groomer.»
The owner yelled at me, told I was being «absurd, ridiculous» and hung up on me.
It turns out there is no licensing or accreditation for groomers or pet boarding the state of WI.

Took my 3 month shi Tzu here for second time. I wasn’t impressed with the puppy service, my puppy felt stressed and scared after the service. Also the trimmed my puppy received on his head was too short. The toe nails were not clipped properly as there were still a toe nails on each paws that was not clipped. I will not be going back there again.

Was a little disappointed with the grooming of my cat. I normally go to the west petsmart but there were scheduling complications and I had to get this done before my friends came into town. First it is $ 25 more expensive, they do a waterless bath which is far inferior to a normal bath. I told her my cat was fine with them but the groomer refused. I also had a lions cut done, not for style reasons, but for hair and dander reasons as my guests have allergies. The shave was uneven, I found numerous nicks and scabs on her skin and they did not trim around the anal opening or clean that area. I am sure that would have been another $ 20. Will not be returning.

I’m back on board and a full-​fledged fan of Tabby & Jacks. Combine a helpful, clarifying, information seeking message from the owner with spending more time in the store to net the new rating.
+ Website remains easy and painless for scheduling appointments
+ Briana is the *greatest* groomer, ever. She is a master of nail trimming (and other things, I’m sure) — Mrs Flea is not a fan of having her nails trimmed, but Briana makes short, painless, drama-​free work of it for everyone involved. She’s fast, friendly, and really good.
+ Excellent selection of products, food, toys, remedies, training aids, etc
+ Prices are indeed quite fair and competitive
+ Staff has been friendly and engaging with subsequent visits

Both of my dogs– a 4 pound yorkie and 8 year old bichon/​yorkie mix have only been groomed at Tabby and Jacks. I love that I can drop them off and pick up in an hour and that they never have to wait in a kennel. The groom is always impeccable and they smell delicious. It may be more pricey that other big box stores but Tabby and Jacks offers a quiet and stress free space for my dogs. Their are two private groom rooms with two tables in each so your dog is not in a large room full of other dogs. On groomer handles your dog from finish to start and your dog is hand blown dry, not cage dried.

Review for the grooming only:
As for groomer’s in the area, I find Tabby & Jacks to be exactly what I’m looking for. I have a English Bulldog who needs some special care with his wrinkles and folds. I enjoy that I can drop him off with the groomer of my choice, come back in an hour and see him smelling & looking pristine (even if it only lasts for a few days).
My favorite groomer that I’ve had has been a girl named Kelsey. She does a great job with my dog, Tully Monster. Every time I have come to pick up Tully after his grooming, I walk in to find him with a brand new bandana around his neck and a big smile on his face.
They usually have Tully sitting next to the counter with the cashier because he behaves very well, and frankly… is kind of slow moving, so does not cause a commotion (other than the patrons of the store flocking to him because he is so damn friendly & cute).
I’ve had the nail trimming done, but would like to stay neutral on this topic because Tully has somewhat hard to clip nails, for this I’ll refrain from 5 stars because of this.
As for pricing, I think they are on par for what I have ever received. They have been nothing but kind to my dog and have treated him just like a little kid. I enjoy knowing that I can trust them with him every time.

They contacted Unilocal to remove the photo of my cat wound with flesh facing out. Be aware of this place. Do not use!

They moved! The new location is so much larger and you can find what you need now! They were pretty crammed into their old space so I was happy to see they have more room.

No Comment.

Highly recommend this store not just for their great selection of food and treats, but for excellent, personalized dog daycare. We have two westies, one who is older (13) and doesn’t tolerate too much crazy activity and then a 9-​month-​old puppy who needs lots of correction. They handle both dogs really well and seem to really know and appreciate them. My favorite part is the «report card» they send home with each dog, after each session. Grooming is good, although I feel like the anal glands aren’t thoroughly expressed (pretty typical for groomers). I end up taking our older dog to the vet to get that job done correctly. Michelle (the owner) has been really good about suggesting food for our puppy, who has some skin issues. Overall, they have a good staff and I love that they are small and provide good service.

Let me start by saying that my wife is the «crazy pet person» in our house. However, about two years ago I mentioned that we should try Tabby & Jacks instead of the larger «box» pet supply store that we were using. A typical experiience is that we would walk into the store pick up our Fromm dog food and walk out.
When we stopped at Tabby & Jacks, they asked us about our pets, our food, and other questions about nutrition. We stayed with the same food and we were happy. Then we got George, a rescue special (a real fixer upper). This dog (Basset/​Lab mix) had coat issues, skin problems, ear problems and he stunk.
Mandy was great we talked about food and supplements and we settled for a food within our budget. We never pressured to buy-​up. Mandy and the other staff at Tabby & Jacks are great because we just don’t walk in and grab food and leave we also take advantage of their knowledge of food, nutrition and social behavior while we are checking out. I like going to store where people seemed happy to be working there!!!
Although people state in the reviews that they are a little more expensive than the bigger box stores, I found that if you join the mailing lists you are made aware of monthly specials and other offers that make this store more affordable than the bigger chains.
Great staff, clean store!!!

Hey, Hi. My name is Henry. I am a big olé’ boy. A 205 pound Great Dane. Because of my size folks sometimes get afraid when they see me but not at Tabby & Jacks. The staff all rally around me and pet me. The tell me how handsome I am. I eat nothin’ but the best food. It was the owner Michelle that helped my Mom get me on the holistic foods and raw diet. My coat is so pretty and best of all, I just got a «spa bath» from Michelle herself. She suds me all up with chemical free shampoo and conditioner and you should smell me now. She was so gentle and nice to me, I didn’t get scared at all. If you need some good tasting food and some great pampering, have your Mom take you to Tabby & Jacks. They are the best pet store in the whole world.
Thanks Tabby & Jacks. See you next time.

We stopped in this weekend because we’ve been having trouble with our Aussie’s diet. He doesn’t care for the food they fed at the shelter (lamb and rice from mounds), nor the kirkland chicken and rice. In addition to not wanting to eat, he has had some gastrointestinal issues on both, and seems to have some allergies that have gotten worse on the chicken and rice (lots of paw chewing and licking).
I asked the employee for help, and she did ask for me to wait to check someone out (which I thought was okay). But then she loaded us up with like 5 or 6 different free samples of a variety of foods with different protein sources and some grain free. They had a good selection of grooming stuff and other supplies, but were maybe a bit pricier than like mounds or blain’s farm and fleet. But, given how helpful they were, I’d probably spend a bit more to support them.

We went here out of necessity this weekend and were pleasantly surprised. Grooms are about 15% more expensive here than other places around town and they did a really nice job with our mini poodle. They were so nice and friendly too. The treats and food look great and there’s a lot of organic and local products.

I stopped in here while driving by. Didn’t realize there was a pet supply place in this location. It’s very convenient to my work. It’s smaller than a big box place but, they have a TON of stuff packed in here and it’s locally owned. Great staff help, prices maybe not as cheap as a huge store but, they are certainly reasonable. I’ll definitely be coming here in the future.
Hint: If you don’t see what you’re looking for, ask!

How sweet were they? My mom was in town with her dog and wanted to have it washed. We called and they told us that they were booked (until after my Mom would be out of town). Bummer we thought. Two hours later though (without actually having taken our number — must have used called ID) they called us back with an opening that had come up. Her dog looked lovely and smelled a lot better than usual. Thanks Tabby & Jacks

I brought my senior greyhound in last week for a «Pampered Pooch Package» that I bid on at a fundraiser at DCHS. Rather than being pampered Daisy came home stressed out and bleeding. On her back paws the inner nails are quite stubby and do not grow anymore. One of these inner nails seemed to be cut in half! None of the other nails showed any evidence of being trimmed at all. The nail was caked with that yellow powder, I suppose to stop the bleeding. It did not. She bled all over the place for hours. I know accidents happen but none of this was even mentioned to me. The girl at the desk just said: «she’s all ready to go home». Also, 2 days later we found a big cotton ball jammed into one of her ears.
We are not impressed with your business or the service provided.

Fabulous pet store with a great variety, including a large selection of raw frozen foods for cats and dogs. When I told the owner my dog’s diet needs, she was able to help me pick a food, and keeps it in stock for me even though I’m the only person I think who buys it.
Every time we’ve been in for grooming has been great, too. The groomers are cheerful, super prompt (my dog is always done early), friendly, and do a wonderful job. (Full disclosure: my dog has short fur, so it’s more of a bath then any trimming or styling for him.)

The grooms were not consistent. The first few were okay-​although my dog was never ready at the time they specified for pick up. The last groom was awful. The groomer did not listen to the instructions and my dog looked ridiculous.
The owner was not empathetic to my displeasure. I no longer go here.

Not only are the employees here ridiculously rude, but they made my golden retriever look like a chow, and couldn’t care less that I was not happy with the results due to the fact that they did not listen to my instructions; if I say don’t touch the ears, you don’t touch the ears.