Storm Auto Glass

AWESOME staff & friendly front office. The last thing I need is another account but I created a Unilocal account after my experience with Storm Auto Glass. I scheduled my windshield repair but then had to reschedule several times due to work constraints. Greg offered to get me in on the weekend (off hours) just to meet my schedule. My truck had a light bar which added some extra work but the windshield replacement was still done very fast and efficient. Customer service was top notch from the repair techs to the front office staff. Easy going and trouble free experience and the insurance claim process was effortless. I recently moved to Phoenix but will still plan my next windshield repair around a trip to Flag to use these guys.,

My car had a cracked windshield, and one of the repair places listed with my insurance company was Storm Auto Glass. They made an appointment to come out to my house to replace it the week before Thanksgiving. When I got home that day the windshield was not fixed, and I had a message on my phone from Maggie informing me that they were not able to replace it because my car had been locked. She was upset because when she called all she was able to access was voice mail. I do not have a smartphone and can’t take my cell phone to work. All I have is a cell phone, and when I’m at work and don’t have it with me, calls go to voice mail.
The next morning I called to get this straightened out. Maggie informed me that she ALWAYS tells people that they need to leave their car doors unlocked. Well, she forgot to tell me, but I let her blame me so she would calm down and we could get this taken care of. I thought that since the windshield was coming out accessing my car would not be an issue, but apparently it is. I’m not a windshield repair person and didn’t know this without being told. She told me she’d get with someone to see when they could come out to repair the windshield and would get back to me in a few minutes.
Three hours later she had not gotten back to me and I needed to know when they would be coming out so I would know if I could take the car to work, so I called her to find out, and she gave me the snarky voice with pleasant words treatment. I learned that they would not be coming out that day. OK, I could take the car to work.
The following day I called to see when they were coming out, and told her I would leave a rear door unlocked, since the dark window tints in the rear would keep anyone walking by from seeing that the door was unlocked, and they could easily open the door and reach inside to open the front door to get in to change the glass. Maggie took a real snarky tone and told me that as 11:11 am that day they were no longer doing auto glass, and that I should find someone else.
I called the insurance company, and the insurance lady who directs people to the auto glass repair places was surprised to hear about the way I was treated. She apologized for having directing me to Storm Auto Glass, and I told her no worries, its not her fault, she had no way of knowing. Helpful person that I am, I even told her that I’d been told they no longer do auto glass by Storm Auto Glass itself. Maybe she’ll do other people a favor and use the other choices that she has available. We found another auto glass shop, but the wait was longer. That makes perfect sense, because if you treat people badly, word will get around and you won’t have as many customers to worry about. The other auto glass shop came out and fixed the windshield with no issues. BTW, I still have her calls saved in voice mail in case anyone wants to dispute this.
If you need your auto glass repaired I very strongly urge you to go elsewhere. On the other hand, since I’m told that as of 11:11 am on a day the week before Thanksgiving they are no longer doing auto glass, this might not be an issue anyway.

Best auto glass experience of my life. Yeah, not a sentence that should be thrown around lightly, but it applies to this company. Elizabeth (scheduled my appt.) was awesome. Thorough, friendly & extremely competant. I was given a time frame of 2 hours the following afternoon for my windshield replacement. The installer was 10 minutes early and done within 15 minutes. They did an amazing job and I am 100% satisfied so far. Thanks Storm Auto Glass!

Visiting from Phoenix and got a chip in my windshield on the way up. Fixed my glass on a Saturday in under 10 minutes. Easiest thing I’ve ever done.

These guys saved my butt by going above and beyond. I was on a cross-​country road trip and on the way towards Flagstaff a semi kicked up rocks and put a couple of gnarly chips in my windshield. We were worried about them spreading, so we wanted them to be fixed right away. Unfortunately I couldn’t get to Flagstaff until 30 minutes after they closed. They agreed to help me and send in a tech to meet me there anyway. Matt came (after running to pick up his toddler) and fixed my windshield quickly, effectively and had a smile the entire time. Great people, great service. Oh, and by the way, they were the only place in town nice enough to help me out. Thanks again, Matt and Elizabeth!

My second visit here and have never had an issue with service or price.
These guys are fast, friendly, and do such a great job handling insurance claims, that I don’t know why I would ever go somewhere else.

It was Day One of my cross country vacation and a truck spit a rock on my windshield just outside of Flagstaff, AZ resulting in a chipped windshield. Fortunately a local business recommended Storm Auto Glass where I found Matt and Elizabeth to be professional, friendly, informative, and fast. They had my 2 chips fixed (in about 10 – 15 minutes) and I was on the road shortly thereafter. There wasn’t even enough time to drink the coffee they offered. Excellent price, service, and location. A shower of golden stars!

I called Storm Auto Glass at 8:30 a.m. and they were able to replace my windshield, at my office, within a couple hours. They were so nice and accommodating and the new windshield is wonderful! They made the entire process so easy, calling my insurance company for me and squeezing me before I had to leave on a road trip. I really appreciate the excellent service and could not be happier about the experience. Thank you!!!

These guys were wonderful! We were on our way to the Grand Canyon and the passenger window was stuck down. Normally not a big deal except this is a 5 hour drive and even in AZ it got cold. We had left at 5:30am and reached flagstaff by 8:30. At 8 we started calling auto and glass shops down the Unilocal list. Everyone told us they were too busy to pull the glass up, that is until we called Storm Glass. They were super friendly and told us to come on down and they’d take care of it. LIFE SAVERS! As soon as we pulled in we were greeted and helped. They fixed the window in less than 15 minutes and didn’t even charge us. Highly recommend this place, if there is ever car trouble again and were close enough this is where we will go. Thank you storm glass!

Excellent experience start to finish. They were closed on Sunday, so I left a message about my leaky, chipped windshield.
Rep got back to me at 7:30am Monday morning, got my insurance rep on the phone for me, scheduled the tech to come to my work so I didn’t have to take time off to get the repair done.
Tech who did the install showed up EARLY of all things! Had it done in less than an hour and was on his way. Firm handshake, clearly enjoys his job, smiling kind of guy. Absolute pleasure to work with.
Apparently the last company who replaced the windshield on this did a horrible job, which is why it was leaking all over the place inside my FJ!
Warrantee is lifetime — as long as I own the vehicle, they will stand behind their work.
If you’re having glass issues, call them. Just do it.
Their website has a 10% off coupon for glass tinting, too.

Local auto dealer referred me here for windshield chip repair. The employees were courteous, informative and the price was good. Found our new auto glass guy! Will return!

The Painted Desert attacked my windshield. I was quoted $ 35 to fix the chip. They were knowledgeable and friendly and I was back on the road in 25 minutes or so! I would definitely recommend them!

We were in Flagstaff for a long weekend, and our back window completely shattered in the freezing temperatures. The gentlemen at Storm Auto Glass were beyond helpful, courteous, professional, friendly, and honest. Not only did they replace my rear window on a holiday (Veteran’s Day), they assisted with my insurance claim, and were true to their word. If I am ever in Flagstaff again and need help with auto glass (which would not be ideal, but hey, it happens), Storm Auto Glass is the ONLY company I will call. I give them my highest recommendation. They have a totally cool dog too!

Just had 2 windshields replaced today. I have never filed a claim for anything before, but Storm Auto was SUPER helpful and friendly. I would recommend them to anyone. Thank you for your great service and getting my windshields replaced within 48 hours of my first call!

Great service, much better install than the more well known company. Highly rec.