The Home Depot

An employee named Ray was extremely rude and unhelpful. After our unpleasant interaction I asked him if I could speak with a manager, which he never contacted. I ended up waiting close to an hour just to have a manager basically tell him to do his job. After being a Home Depot customer for years I was very surprised to be treated the way I was by an associate there. I would highly recommend going to the east side Home Depot off of marketplace dr. It will save you both time as well as an unpleasant experience.

I had Home Depot install wood flooring on my entire downstairs floors. At the same time they removed the toilets and reinstalled them with a 2 year warranty. With 2 weeks left on the warranty one of the toilets leaked from the wax ring ruining the floor. I contacted their management and got the run a round from Sue, Sarah, and Jason. They made various promises until the warranty lapsed and then refused to do anything. After contacting the Registrars of contractors they said they could not help because the two years had passed but if I had contacted them prior they could have helped me. This was obviously delayed intentenally until the expiration of the warranty. I would never recommend them for flooring purchases, but if you do under no circumstances should you let them assign Western States Flooring as the contractor.

We recently move to the mountain from the Verde Valley and what a stark difference between the Cottonwood Home Depot. Employees are happy, helpful, and seem to know there stuff. Didn’t get this type of service in Cottonwood.
We’ve purchased cabinets for home, a snow blower, wood for our dog house and kennel, ceiling fans and bathroom vents, and all of our Christmas lights. Very happy with this store.

Abysmal customer service. Lazy staff.

The customer service rep was not friendly at all when i asked for items that were being held for me. I had to wait at least 20 minutes to get help. The customer service desk had to page folks twice and apparently only 2 employees are able to help customers in the plumbing PVC pipes area. Once I was able to get help from the manager things went smoothly. This store needs more help and more friendly employees.

Came in for extension cords & was pleasantly surprised that they also had thumb tacks! Saved us a trip to another store! Yay… the only thing I was a bit annoyed about was that the associate helping everyone w/​the self check out was a bit too engrossed in socializing, to the point where she didn’t even realize I was waiting for her assistance for a few minutes. But I guess I was tired from dorm shopping so my patience was a bit worn. But we love HD & will keep shopping here.

Just got back from buying a few small items there. I don’t intend on going back for two reasons!
First, the store is pure chaos… items are crammed on shelves and items are not organized well. Seriously, a drunk man could have done better organizing the power tools.
Second, the employees weren’t very friendly. The lady at the cash register was nice, but everyone else seemed to either dislike or hate their job. Although I passed about a dozen employees while in the store no one said anything or offered any assistance.
Home Depot… if you read this you seriously need to look at a new store manager. It’s pretty evident they aren’t doing well!

I am a local business manager and I spent a lot of money at Home Depot online and in the store. They refuse to deliver appliances to more than one apartment for me. They want me to make multiple orders and waste my time and my employees time on something insignificant. Shop locally people where there are brains and more than a screw you attitude. Marissa at the 8000−455−3869 help line was of no help other than to imply Home Depot wasn’t my business

This Home Depot always orders in bulk but things go quick! For example at the beginning of every winter the have sooo many shovels! A wide variety and boxes upon boxes of them, but they go quick! They do a pretty good job keeping things in stock. I needed new sand bags this year an I was worried since they had few shovels left, but they had just gotten a new order in. Every time I have ever gone there they have had what I needed or gotten it for me.

CLOSES BEFORE MARKED TIME ON FRONT DOOR.
I closed up my shop early yesterday in order to get to Home Depot and when I got to the front door their hours had changed to closing at 8 instead of 9 like it says online. Even worse it was 7:54 when I showed up at the front door and they where all locked up. The management at this big of a store should never… Never compromise when it comes to sticking to the hours on the door and I only needed a lightbulb and instead I am writing this add because it screwed my night up because I could not finish a project that I needed to be done the next morning.
HOME DEPOT Flagstaff Managers should really get a grasp of their store. This is poor management.
HOME DEPOT YOU FAILED

This store is HORRIBLE!!! I was attempting to by a discounted item, I asked for help to find the item in the box to get a better idea. The first person I tracked down was very irritated and basically told me that it was going to take a lot of work to get the item down so I better be sure I want it and to tell them as soon as I knew for sure and walked away making a rude comment about it going in my dorm room. No, this will be going in my house that i own thank you very much. Apparently he thought I was a college kid. and apparently isn’t a big fan. SO… I found someone else to help me, stated that I wanted it and he said it would take a while to get down I said ok, I’ll go do the rest of my shopping. Finished the rest of my shopping and returned to the appliance department and he told me that he could not sell me the item at the stated discounted price that I would have to take one in the box for $ 100 more. I was quite confused and he stated, check back next week and I might be able to… huh? So I asked why he couldn’t sell it to me today, and he stated «my manager stated it was not it the budget right now». WHAT!!! I stated I didn’t understand why he couldn’t sell me the item and the price CLEARLY MARKED on the item. He stated he wasn’t really sure. As I walked to the register where my parents where checking out, informed them of what happened and the lady at the register stated, «that doesn’t sound right, you should go to customer service», I agree but now I am confused by the entire event and I will spend my money elsewhere!

Great help and pretty knowledgeable. I took one star off due to a staff member recommending I tool that did not work as they said it would.

Smaller and older of the two Home Depot locations in Flagstaff, there is still almost nothing you can think of that this place doesn’t have in stock.
Open until 8pm every day

Living in a small town like Page, I get easily impressed by big city stores (yes, Flagstaff is a big city to us). Home Depot was no exception. The place is beyond massive, it’s cavernous, and I could have spent all day here — not to mention thousands of dollars — had I had either one to part with. Not only was the stock plentiful, but so was the help; it seemed like we were met by three salespeople in each section we went to. One of the «cart wranglers» even offered to help us load our stuff onto our trailer, and we had a lot of it, but declined the assistance (I had one and a half strong men standing at the ready [aka DH and DS]).
The only gripe I had about our visit was that we were pulling a trailer and the parking lot had huge piles of snow situated kind of willy-​nilly around the place, but in all fairness, Flagstaff had just been hit with two good snowstorms, so I imagine that sort of thing couldn’t be helped.
We do patronize local businesses often for our home repair needs, but when you have a high-​dollar item (or items) to get, sometimes it’s worth the expense in gas for us to drive the 2 hours each way to Flagstaff. We’ll probably be making another trip in a few weeks. Just our luck it will have snowed again!