Wadler Bros

So I moved to Delaware County NY and it’s time for me to get serious about putting in reviews in my new home area. I waited to write this review until I had been to the store at least three times. The first time was a five star but there was nothing complicated that I needed. The second time was a four star and this third time was a two star experience for an average of 3 stars.
Let me start by saying I am NOT the handiest gal with any knowledge of the technical terms that hardware personnel or contractors use. Today all I needed was 4 casters for my galvanized steel Garden Center that I’m putting on casters because I’m now going to store firewood on it and I want to move it around so I can clean underneath it since it’ll be right outside my front door. So I ask one of the employees for help. He shows me to the area where casters are and when I asked well how will I know which one I need he then told me I have to «figure it out». So instead of blowing a gasket I told him okay I’ll simply never come here ever again. His response equally pleasant was «fine». So I’m heading to walk out and another gentleman ask me if I need anything so I asked him who the owner is. He replies himself. So I tell him what happened. He walks me to another aisle where there’s a handy contraption to determine the size thread. We then go back to where the casters are and unfortunately they don’t have it in stock but neither does he offer to order it. So that’s a three star experience that could have been a one star but was saved by the owner.
However, then I say okay I’ve got another project and I pull out a wooden dowel with screws that I intend to duplicate using copper pipe and fittings. Instead of hearing me fully out he simply says no don’t have it. Well that brings me back to a one star experience. So to be fair to the business and two other employees who I had excellent experiences with I give Wadler Brothers an overall 3 stars.
My interpretation of today’s activities and my prior two experiences is that this is a contractor’s and professionals super hardware and lumber store. This is not for dilettantes like me. I guess I’ll have to take my business back to Lowes where their employees are trained to work with women who don’t come from the trades background.