Sleep Inn & Suites

At the time of booking I was assured the rooms were all newly remodelled and nice. I arrived after midnight from the west coast. Exhausted I went to my room. OH MY! The smell was overwhelming. A combination of mold, mildew, smoke, and a massive amount of coverup cleaning perfume. It was strong enough to make my eyes water and shut my throat down. As I sat on the bed the lounger chair beside it reeked of urine.
I immediately went back to the front desk. I explained the situation and asked for a less mildewed, remodelled room. I was told by Steve on night shift that he did not have the ability to switch my room but would return my money and I could leave the hotel. The closest hotels were approx 45 minutes away back in JAX. it was now 1:30 am and I had been flying for 10 hrs from the west coast. Exhausted I opted to deal with it and go back to the room… gross!
I received a call from Steve about a half hour later offering me a handicap room that had just become available at 2:00 am. I was already in bed and passed on the offer.
The next morning I spoke with the front desk. They offered to upgrade my room For an ADDITIONAL FEE to a supposed king suite room (it was the same room but add a couch instead of chairs). I was fine with that. I just wanted to be removed from the smell. I will pay the slight upgrade for a nicer room. OH NO NO NO! this room smelled of just as much mold, tobacco and mildew if not worse because they didn’t spray that awful perfume to cover it up. The carpet was stained and sticky,
The rooms smelt as if they had been remodelled with carpet and furniture that had been purchased from a Florida Hurricane/​Flood Salvage Store.
I would NOT Reccomended this hotel. In my opinion I would NOT bring a CHILD to sleep in this hotel. If you have BREATHING OR ALERGY PROBLEMS I highly Reccomended you stay somewhere else.
I will give this hotel 1 stars just because the bathrooms were clean. The bedding appeared to be newer and clean.
The beds in both rooms appeared to be older and not very comfortable.
The staff was nice but not overly helpful. The departure front desk woman was nice. She stated she was aware of similar complaints and that this was not new or uncommon to receive such complaints or information upon check out from guests.
Bottom line: They made no effort to offer any type of compensation for the discomfort and charged me a higher rate to switch me to a room that was just as bad as the first.