Uncle Bob’s Self Storage

Wonderful staff!!! The day we were moving our things into storage it was pouring and the Uhaul we rented was leaking. I called to let them know and they offered to switch out the truck if we wanted. When my husband went to return the truck and filled it up ¾ths of the way, the wonderful staff waived the fill-​up fee because the truck was leaking. I’m most appreciative for their outstanding customer service and would recommend them!

This is a shoddy business. I rented a unit here when it was owned by Lackland and was very pleased. When Uncle Bob’s bought the business the service went downhill. First, the individual unit alarms (which alerted the office during hours or the Raritan police after hours if the unit door was opened if that unit’s security code hadn’t been entered in the main gate) were discontinued — meaning anyone who entered the building could cut your padlock. Customers were not notified of this change. I only found out when I went to my unit and talked to the office worker. More recently, I went to my unit one eveing and found the locked security fence surrounding the building wide open. The building was unlocked and unattended. When I called the office the next day someone — not the manager, who didn’t deign to take my call — explained that there was a problem with the security system (well, DUH) and they were waiting for the security company to come fix it. This employee had no answer as to why customers weren’t notified immediately or why a security guard wasn’t hired until the security system was repaired. In other words, anyone could have driven up with a moving and a bull snips and looted the place.
This is hardly a safe or secure place to keep possessions.