Lockitt Group Inc.

Ordered a set of grip heaters, that were advertised universal fit. They were on close out. So they arrived, turned out to be a discontinued model, that would not fit my metric motorcycle, irrespective of advertisement that they would. I contacted Lockitt and was informed that they were close out so no return would be permitted. Then of course they added some cute, wise remark about customers needed to be more responsible before ordering close outs.
About as poor a customer relations response as I have had in many years.
Long story short, I contacted the manufacturer of the product, and received a very helpful solution. Seems that Lockitt could have done a bit of research and recommended the same. But they had rather give a snippy response to a customer that needs help. I give them two stars, rather than one just because the product was a good product from a good company, Lockitt should get some minus stars for customer service. Look elsewhere.

Lockitt is a small business and I think this is why coustomer service is unparelled! Fast ordering and excellent comunicatuon between coustomers and company. Great selection and the lowest prices I could find. If you need any lock, please consider them. They were out of my bike lock so they sent me the next product up at no charge. I’ll be back for more of my security/​lock needs. Keep up the excellent work!

Ordered a cable lock from their website, which I stumbled across while looking for a better price/​options since cable lock reviews are sketchy. I liked the pricing, descriptions, variety of locks available. Even more convenient were the numerous easy ways to make payment (i made pmt thru amazon though i ordered off of
). My order arrived in a timely manner. Top it off with tootsie rolls in my package and a note from the owner detailing fair working practices… just buy from Lockitt, why not support what seems a heart-​run business that gets the job done?

In anticipation of buying a somewhat high end Italian scooter, I know that i needed sometype of special security, padlock and chain. So I spent about a week reading everything I could and looking at you tube videos with people using bolt cutters to quickly cut the chains or padlocks. I then found a German company (wouldn’t you think) that produced a special shrouded padlock and 14 mm maxium security chain made out of boron, manganese and other special components. So I’m writing this review because I had some questions about my order and even received an email response late one evening, and I couldn’t figure out what they were even doing reading business mail late at night, so I figured when I find business that give great service and have high quality products that I should share the wealth, so to speak and that is why they get 5 stars in my book, so thanks Pat for your great service.