Glenn’s Tile

We did a renovation on our home in 2014 and Glenn’s did the carpet and tile. It was completed in December. We went with Glenn’s because we had been told their tile person was excellent and he was. Unfortunately the same cannot be said for their carpet installation. We selected two carpets, one had a grid and the other had a stripe pattern. The grid carpet was put in our family room and bedrooms. The family room was really the worst, from day one, there was a large wrinkle, the grid wasn’t straight, the carpet had space where it met the hardwood floor so you could literally see the floor board and it was very low to the floor around it. In the bedrooms there was a gap where the carpet met the baseboard. I talked with Tammy in January 2015 and she came out to see it, her solution was that they could stretch the carpet. Okay, but it didn’t solve the problems. She had a representative from the carpet company come out a couple months later who confirmed there wasn’t a problem with the carpet. Tammy stood in the family room, acknowledged it didn’t look right and said they would stand behind their work, and that they could stretch the carpet again. NOT! Eventually I bought new carpet for the family room from another provider who did a wonderful job installing the new carpet and reinstalling the carpet the Glenn’s had put in the bedrooms. Glenn’s may have a good price, but I spent almost $ 16,000 on carpet and tile and could barely get a call back, let alone have them «stand behind» their work. I suspect that wool carpet is not their sweet spot. Whatever the case, our new carpet is perfect, which only confirmed that Glenn’s didn’t know what they were doing.
Fyi, that carpet with the stripe was used on a stairway. The issue with the strip carpet was that they turned it at the bottom of the steps so the stripes on the landing were perpendicular to the steps. I thought I would have that redone when Glenn’s corrected the grid carpet, but since Glenn’s could only provide reasons why they couldn’t fix the carpet, I had that corrected by the new installer and it too looks perfect.
Glenn’s Tile & Carpet, there are better options.