Panera Bread

I’ve recently moved in the area. I love Panera bread, unfortunately this particular Panera ALWAYS gets my order wrong. I ordered the classic salad, no tomatoes, add pecans. I have no pecans, and the lettuce is wilted, however, they did remember to take off the tomatoes. I won’t be returning here because it doesn’t make sense to frequent a place that does not take pride into customer service.

I am thoroughly disgusted with this place. It started on Mother’s Day, when I went to pick up a catering order I’d placed three days earlier. They claimed they had no record of it. They did piece together enough food for my family, so I let it go. A couple months later I went in to order a chicken cobb with avocado. It took the girl at the counter fifteen full minutes to input my order correctly, and then when I got the salad home, there was no avocado on it. Well, maybe she was new, so I let that go too.
But last week took the cake. I ordered online, a cup of vegetable soup and a chicken cobb with avocado, and two baguettes. Went to pick it up, and after a lengthy wait, the cashier handed me a bag with the salad sitting on top of the hot soup. It had obviously been there a while, because the salad was soggy and warm. There were no baguettes, when I asked for them she handed them to me with bare hands, not even a bag. Again, when I got home, there was no avocado on my salad, and no flatware or napkins. This was a to-​go order, how did they expect us to eat it?
To add insult to injury, I voiced my complaints and was assured I’d receive a gift card via e-​mail within 48 hours. It’s been a week and nothing. I love Panera but the staff at the Flint location seems to be incompetent. I’ll drive to Grand Blanc in the future.

Always like the food at Panera Bread and this is the first time I’ve been to a free-​standing Panera with a drive-​thru. On this visit, we were eating indoors. Unfortunately, the bakery items were pretty slim pickings by dinner hour, but still managed to get a Pecan Braid for dessert. On this visit, I went with the Pick Two and went with the Turkey Chili and a Roaster Turkey, Apple & Cheddar sandwich. Chili was pretty good with a little kick, but I really liked the sandwich and the Pecan Braid. A nice Panera bread location!

I’m so glad they finally opened a Panera so close to home. I was tired of driving all the way out to the Grand Blanc location. Excellent tomato basil and potato soups, great sandwiches. A great place to stop in for lunch during the weekend or a light dinner. PS: They have great bakery items.