Rocky Gap Casino Resort

well its pretty to look at but this casino has all the charm of dachau… after refusing my daughter (she has cerebral palsey) entrance to the casino based on a birth certifacate and immigration certifacate not being PROPER ID (we left her other ID at home) security and the bartender listened in on our conversations and using there investigative talents somehow determined we were buying drinks for my daughter. we were not. catherine does not drink but we always tease her about it and give her shirley temple type alchohol free
they refused my wife and I more than one drink. They violated my rights… the american for disabilities act and about 3 more anti-​discrimination laws in there efforts to be politically correct… maybe it was my TRUMP t shirt I wore the whole time I was there? disgusting behavior at this casino. I am not even mentioning the fact that we had to change rooms for a 2 night stay because of there mix up… they just canceled out our room key and never told us till we went to the desk to ask why we cant access our room.

Horrible customer service, food is «just edible», … Small casino with not a lot of options, no complementary drinks, in fact; drinks were skimpy and expensive. Would not recommend.

Hotel room was very average — not worth the $ 200 price tag — even for a weekend.
Quality of the food at the «Munch» eatery was poor. Pastries were stale, Spicy noodle dish was undersized and most likely reheated. Menu items at other venues seemed overpriced for what was offered. Most casinos do food well (and priced reasonably), so this is a major deterrent.
Compared to other casinos I have visited (a lot), this place has an amateurish feel. Dealers were clumsy, front desk was disorganized, and servers at the eatery seemed like new hires. Md. slot payouts are stingy compared to other casinos, comps are limited to $ 10 free play for every $ 1000 wagered on slots. No free drinks, no meal comps to be earned. Definitely not to be considered as a gambling destination. Again, Rocky Gap does not compare well with other casinos.
I saw signs advertising $ 100/​night midweek stays, with $ 100 in slots free play. Assuming this doesn’t come with «strings» (e.g., you can’t cash out on the free play earnings before they are fully played out), this might be attractive for a midweek stay and play mini-​vacation.
I expect to receive offers for planning a return visit. I’ll report back on how they stack up.

Overall, our stay way not great. Customer service is poor, food was ok, Casino is fine, and the price of alcohol is very reasonable. The best part about this place is the hiking, golf, and other outdoor activities. The hotel shows well in pictures, but is not as glamorous and nice as it appears online.
My wife and I are in our early 30’s, not huge gamblers, and planned to stay Sunday night. We arrived at 3:30pm (30 minutes after official check-​in) and very few rooms were ready. We waited until after 5pm to finally get checked into our room. I am a very reasonable person and can handle small issues, but the front desk staff were over tasked, under prepared to handle upset customers, and were not empowered in any way to ease concerns. Apparently, all the rooms were clean, but they were waiting on «inspection,» which is a 5 – 10 minute process per room. Over the course of 2 hours, we were told that our room would be ready in 5 – 10 minutes and the front desk didn’t offer us any sort of comp for the trouble. Rule number 1 of customer service, be informed and honest with the customer. Rule number 2, offer a small ($ 10 – 20) bar comp to make us more comfortable while you struggle to the the one thing hotels should be good at… turn over rooms. I was not happy and probably gambled less as a result of being frustrated with the resort right out of the gate.
Additionally, the food was ok. The breakfast buffet was awesome, but our dinner at LB’s wasn’t very good… yet expensive. My wife’s fish was mushy and bland, my steak was good but came with fried onions on top, even though I told the waiter that I have a wheat intolerance. I expect the staff at a restaurant to understand the menu a bit better, especially if I am paying 30 dollars for fish and 40 for a steak.
The night life was good and alcohol was cheap. The dealers and casino staff were very nice and helpful. I could see us doing happy hour or a night out drinking if we lived closer. I doubt the we will ever come back for the food/casino…but the best part of the trip was our late afternoon hike. If we came back, it would strictly be for the outdoor activities in the summer months.
In closing, only really stay here if you are a weekend gambler and can tolerate poor customer service. Summer time would be better so you can take part in the best part of the hotel… outdoor activities (anything not inside the hotel… smh)

I surprised my husband with a night away here. We had never been before and I snagged a deal on groupon. I was a little nervous based on other reviews but it was great! Our room had a lake view and was clean, updated and large. Each room has a mini fridge and microwave so I brought snacks breakfast items and wine. The onsite restraunt looked good but it was super busy so we ordered room service and relaxed in our room. We enjoyed crab cakes and salad-​they were good! The staff was accommodating and sweet. We did not win big in the casino… Sometimes you win sometimes you loose. I’m excited to come back in the summer with my boys to really take advantage of the outside amenities. We did check out the pool and hot tub-​water temp was cool.

Well we spent our 20^th anniversary there. The room service was lack luster and food was not good for the prices. The «daily breakfast buffet» was closed without prior notice so we were forced to overpay for a mediocre breakfast at LBs restaurant. Our toilet would not flush completely in our room. They called that a code green because it happens so often! We did not get fresh towels or our room touched while we were there. The casino is overhyped and not worth the time. Rewards are very expensive to come by. The one shining star would be the Spa. Highly recommend them as they are very good. I would hang out longer in the signatures sports bar and grill in the future also.

Was here for 3 days with SO. So-​so room, not very spacious, bathroom quite small and the draining was pretty disgusting. Bathtub instead of stand shower and dirty water pools up around your legs until you get out and then it takes about 10 mins to drain. Ugh
Staff were nice and polite. Casino was decent. Their Restaurant was very casual, buffet style.

Love the place! Rooms are older but rennovated. Casino has been there for 3 years. They have table games too. Beautiful lake and state park. Food quality has gone down from past visits. Get a free golf ball by checking in. Breakfast buffet you are limited to 1 hot and 1 cold beverage. Unusual for a buffet. Get the casino card to earn points and get discounts throughout stay. Off season stay and play deal during the week is awesome. 99 for room and 99 in free play for slots.

Decided to spend a girls weekend here. The property is gorgeous. We visited in October and the leaves were just starting to change color and the temps were cool. After reading many reviews online I was nervous about the stay. The receptionists at the counter were friendly enough, although our room was not ready at the specified check-​in time and they didn’t take much time to welcome us to the resort or suggest things to do, places to eat or specials, but I guess why we have smart phones and Unilocal.
Our room was on the nice end of average, except for the bathroom, which was small, outdated and borderline dirty. I didn’t feel very comfortable touching the walls in the shower.
The bed was very comfortable. The pull out sofa bed had a sheet on the bed when we pulled it out. I don’t know if it was there from theist guest or if it is customary to dress the sofa bed before putting it away. The refrigerator didn’t do a great job of keeping things cold. Our view was gorgeous, despite being on a lower level. It was a very quiet room, which I appreciate.
The casino is small but suitable. I enjoy slots and there was a nice selection. I actually was up a couple hundred dollars, but pushed my luck too far. Security was always friendly and pleasant. The casino bathrooms were clean.
I will say that this place generally has a median age of 65 from what I gathered in my 2 days there. This is great for my personal tastes. I wanted a quiet, relaxing place without the younger 20s and 30s being rambunctious and drunk. If you’re looking for a lively time, maybe this isn’t exactly your place.
I did receive a fantastic massage at the spa. Absolutely top notch!
I’ll be happy to return for the peace, quiet, views and casino. My husband would love to golf there.

My review is for the casino this go around.
Rocky Gap passes the test and qualifies as a casino. They provide the basics and don’t go much further. When I visit a casino I want an escape. With RG you don’t get an escape, you get no frills, plenty of slots, minimal table games and a «poker room» that consists of a few tables in a secluded area of the hotel lobby. The tables are quiet and business like, totally opposite of the atmosphere of a true casino. RG is consistent with the other MD casinos were gamblers are charged for their drinks, something I’ll never agree with. I will say that RG staff was nice enough, I had no concerns of safety and the invites I’m receiving to return are aggressive and enticing. I can see a return visit consisting of a hotel stay and golf on what looked to be a well maintained mountainside course.

This review is solely about the casino. This is the last of the Maryland casino’s that I had yet to visit. Casino personnel that I encountered were very friendly and interested in helping and answered all of my questions. From the ladies at the rewards counter to the cashier exchanging my chips for cash to the gaming dealers, my visit was quite good. Billy is an excellent Blackjack dealer, friendly and helpful and really kept the players at his table or kept them coming back. Even though the $ 5 table minimum was raised to $ 10 while we were there, he kept us there with his personality. You cannot say that about all dealers. The pit boss was very pleasant. Nice casino to drop by and play for a little while when time allows. Ended up leaving after about a two hour visit up and ahead for a change. Thanks Rocky Gap for showing me a nice time. I look forward to future visits. One of the best things in Maryland casinos is the fact that they are smoke free. I dislike going to casinos in other states where you walk out smelling like an ashtray. Keep it classy and keep the smoke outside of the facility!
The resort itself looked nice. Looked like a nice place to visit in the winter, scenery is beautiful, gorgeous lake and golf course. Looked like they were setup to have some sort of music event, maybe in the evening.
Nice place, I look forward to future visits.

I had a cheese cake for dessert it was perfect it did not have much sauce on it. It had fresh fruit that was perfection it had whipped cream on the side. It was marvelous and it was not messy at all!

Had an offer for 2 free nights and a $ 40.00 free play offer. We decided to trek the 4 hours journey from Philadelphia. The staff was nice, accommodating. I think there is way too much staff in the casino floor than actual patrons sometimes! As soon as I would get off a chair, somebody would push it right after me. Got annoying really fast.
Machines were typical slot-​racino kind, electronic ones, some good ones, some not so nice ones.
Room was great, it has a refrigerator and microwave. Do not be fooled by buying snacks at the front — drive 5 miles down the road and stop at the Sheetz in Cumberland and bring your stuff back, well worth the $$.
Buffet was OK. Noticed many patrons didn’t tip their buffet servers, shame. Always tip!!! That’s why people are there working for you!
The back of the resort, you can chill near the lake and watch the scenic views. Very nice.
Would come back again if an offer was sent to us.

Unexpected trip to Rocky Gap on the way home from Baltimore White Sox game. Transmission blew out on our vehicle and were stuck for 2 days, but the stay was pleasant. There was a small miscommunication about the listed rates, but were adjusted accordingly.
The views were nice, the rooms were comfortable.

Not expecting anything … I was happily surprised to find myself in a first class Resort. I’d purchased a Groupon on a whim for my husband. We live in Philly and R Spoiled with magnificent food and entertainment and running trails .
This place: The 5 mile hike (run) around the lake surpasses In beauty any philly run (sorry Rocky) … Our room was beautiful with view worthy of a poem … The Breakfast Buffett (I eat little before noon) HAD yogurt with berries and granola !!!. And omelet. For 10 bucks !!! I was happy .
Plus there was all that other stuff that U imagine U who don’t count calories would want … It’s far from Philly but if Ur looking for a get way out of town weekend. DO NOT GO TO AC … Come here.

We just got back from a two-​night trip to this resort nestled in a state park. The resort is considerably more upscale than Virginia’s Peaks of Otter hotel, and the hiking trails are well laid out, joining Rocky Gap State Park’s trails around the lake and beyond. There is even a state park beach within easy walking of the resort; on grounds there’s a sunning sand bar. Both the park and the resort have boats for rent (the boats are cheaper at the park).
The resort has a lodge feeling despite its in-​house casino (mostly slot machines). The colors are neutral, and the interior features lots of brick and wood.
There’s on-​site golf and a private Pro Shop.
The rooms are comfortable although the two that we were in both smelled like smoke (and one of them even had a cigar burn in the carpet). The beds are wonderful — perfectly supportive and not at all hard.
So, why only 2 stars?
1) The food. This resort has 5 dining options on site: Signatures, an American style hotel sportsbar; Lakeside, a buffet that primarily serves breakfast (see my other review) and dinner on busy nights only; LB’s, a dining option with traditional surf and turf options; whatever the tiny coffeehouse style dining option in the casino is; and, room service. We tried 4 of these 5 options, and the only one we were happy with was Lakeside (we ate there twice). The shrimp alfredo at LB’s was watery and overly peppered. The burger from room service was just disgusting (and they added over $ 10 of surcharges onto our $ 20 order, too). The nachos from Signatures were cold when we got them. And none of those have a separate online entity to leave reviews for.
2) The room packages. We came on a B&B package — $ 120 for a night in a «lake view» room with two free breakfasts at Lakeside and $ 50 in free play at the casino. The lake view was obstructed by a huge A/​C unit. They were able to switch us to another room, but there were no King rooms left, so they could only move us to a room with two Queen beds. The Casino play wasn’t a big deal to us, since we don’t really gamble, but they somehow only loaded $ 25 of the $ 50 on my husband’s card — that took some sorting out (We were told that they can only put $ 25 on a card for that package now, as of that day). At any rate, there are better packages. Don’t worry with the Groupon. Call and ask the front desk about the $ 99 rate with $ 99 of free Casino play if you’re into gambling — or, ask about the coupon rate of $ 50 per night.
3) The Casino. As I already said, gambling isn’t really our thing, but, when it comes with free play you might as well try it. Well, we tried it. This Casino is nearly all slots — small buy-​in, but really small jackpots. I watched the jackpot winner video — all a couple thousand dollars or a tee shirt, no big winners — and this is very obviously a local’s casino. There’s just not much here to draw in outside visitors.
To make our particular food experiences worse, we did go to town and get food — and then our minifridge overheated and the food all spoiled. The manager ended up offering us a second dinner courtesy of the resort, but since we disliked our other culinary experiences there so much we said no thanks (somehow we ended up with a free breakfast at Lakeside instead, which was vastly preferable).
All of that said, this a great place to go if you’re into nature, golf, or want an inclusive guy’s weekend. Just bring your own food or eat off-​site.
Next time we head to this area, though, we’ll probably forgo the resort and camp at Rocky Gap State Park.

Very nice place. Lake view even in winter was awesome. Ribs are large with chair and ottoman, plus desk and chair. The mini fridge and microwave are traveled gold. There’s a vanity outside bathroom prefect for two people in morning.
The casino is tiny. The reward program is pretty good. I got ten bucks minimum and with spins made I ended up with $ 34 free play. The service in casino was top notch. The girls remembered you and a tip was really appreciated.
I will be back. Nice area. There are several short hikes, the trip around lake is 4.7 miles. The whole area is very scenic. The restaurants on site are good but there are nice ones near by as well.

I have been to many, many casinos in my short life. It’s kinda sad how many casinos I’ve visited. What’s not sad is how gorgeous this casino is.
This is far removed from the glitzy and glamorous casinos in Vegas or the cookie-​cutter casinos found in many places *cough* Pennsylvania *cough*. This is a bona fide resort, with a lake, hiking, camping, and a golf course. It felt like I was in a Bass Pro Shops that features gambling.
This is essentially a casino to serve already-​impoverished areas west of Hancock, particularly Cumberland. The only way to get residents or people bypassing the outrageous tolls on the Pennsylvania Turnpike to come visit is to have very low table limits with favorable rules. I played a few hands of blackjack with $ 20 at $ 5 a hand, and ended up ahead $ 30. It was enough to fund my alcohol abuse in Pittsburgh later that day.
My only complaint is that business seemed so slow. This is clearly a «locals’ casino» — very few people are going to be spending their tourism dollars visiting Cumberland, MD when they could be visiting similar towns in the Appalachian Mountains with more to do such as Pittsburgh or Chattanooga (yes, I know they’re much larger than Cumberland). They need to do a better job of marketing to people in surrounding states, particularly up near Altoona, PA.

A Little Munch: Food and Drink
— shouldn’t give the customer crap (nasty rail liquor) in a cup and expect them to drink it!
— The manager needs to learn how to do her job: if you mess up a drink multiple times, it should be complimentary!

Went here on a Groupon special which was a rate which could be bought on line. So nothing special here. I was here 20 years ago when they first opened without a casino. I liked it better then. Check in was uneventful. I mentioned that there Groupon rate was nothing special and the kid behind the desk shrugged his shoulders showing his IQ and lack of hospitality experience. This set the tone for the evening. Spent maybe 30 bucks in the casino and ate out at local spots instead of supporting the state of Maryland (See my review of Puccini Restaurant).
The room was clean, facing the lake. Bathroom was clean, though the water pressure was inconsistent in the shower when other rooms flushed the toilets.
The buffet was totally a waste of money. The eggs were dried out. Everything was pretty dried out. Not a lot of people staying there during a week night or day so what incentive is there to toss dried out food. It may be better on a weekend.
Overall, if you are compelled to come here I would spend your money locally where it’s really needed. Cumberland was hit pretty hard in the last recession. But there are many places to spend your cash where it’s needed and where you’ll get treated better and by more hospitable people.