Balin Eye & Laser Center

Waited for over 45 minutes for my appointment due to their overbooking. I also had to wait over 5 days for them to fill a perception for my eyes. They have extremely poor customer service and will not be returning after my next and last appointment.

I am extremely disappointed with my experience at Dr. Balin Eye & Laser Center. Dr. Balin performed LASIK surgery on me in January 2007, and only seven years later I am wearing glasses again for near-​sightedness. I’m only 30 years old, this is not an age-​related issue and I expected that my surgery would not be a short-​term solution. Unfortunately, Dr. Balin does not stand behind her work and refuses to offer an enhancement or corrective procedure unless I pay full price less 20% when most other doctors offer a complete warranty. I would strongly suggest finding an alternate doctor who offers a guarantee when considering LASIK.

The average wait time in this office is upwards of an hour on many occasions. Several of the assistants smell like ashtrays. Not only did it take three months just for them to figure out how to properly bill insurance, they made me wait for my lenses while they figured it out. Despite my being in a great deal of discomfort. They will not call you when your lenses are in. They will forget to order lenses. They will tell you the lenses will be in tomorrow and tell you three days later that they will call you whenever they get in (combined with not calling you when the lenses are in)! The only reason I gave more than one star is because Dr. Brown took the time to call me himself on several occasions. Its easy to win «Best of» awards when you are pretty much the «Only one».