Bathiany Bert E IV DMD

Took our 2 ½ year old for his very first visit. Dr Bathiany was so extremely kind and very friendly to oue son. Very informative and not rude in the least! He even made a cute joke about our son’s name Anakin. He told him «Well you don’t look like a Jedi!» Just a very sweet man and gentle with kids! So happy we chose him! Our son is shy, but warmed up quickly to him. (And our toddler Hates men, lol)

I have NEVER received such rude service from a dentist in my life. My son who is 3 ½ years old has visited the dentist every 6 months since he turned 1. He attends sees my family dentist at Cincinnati Dental Services, so he’s not a stranger to the environment or process. However, during an incident at school he fell and injured his two front teeth a the top of his mouth. I was able to get him in to see our family dentist and after x-​rays and 2 weeks of monitoring, they began to discolor and she recommended they be extracted by a pediatric dentist. In my effort to stay within my network, I traveled from West Chester to Florence after reviewing Dr. Bathiany’s online reviews.
The front office team and waiting room was average, at best. My wait was approximately 15 minutes, which was fine and upon being called to the back we were taken into an open office (no door, just walls on either side of us that basically served as spacers so there is no confidentiality). Although I explained when making my appointment the reason for my visit, the dental assistant was unaware of why I was there, nor did she have the x-​rays. No problem, I had pictures of them and called my dentist office who promptly sent them forward. Dr. Bathiany eventually came over.
1^st — He did not introduce himself to me, say hello, or ask the reason for my visit.
2^nd — He immediately started speaking quite loudly which immediately made my son nervous (3 year olds are not the most trusting, especially in a clinical setting).
3^rd — He picked up my file and loudly proclaimed, «An Aetna DMO!!! You have the worst insurance out there! ??» He was so loud that another patient’s mother peaked her head around the wall to see what was going on.
4^th — He asked my son to sit in the chair and started to raise and lean it back without explaining to hime what he was going to be doing, which really rubbed me the wrong way as my son was clearly agitated. He then expected me to hold him down, for the exam. Given that I brush my son’s teeth daily, I knew they were discoloring, but he seemed determined to show me. When I said it wasn’t necessary, he immediately got annoyed with me and began to test me on my knowledge about whether the teeth were loose or in tight. He then told me he didn’t agree with extracting them. He wanted to do a pulpectomy. I disagreed as my son had an infection that was not going away which meant if it reached his permanent teeth, his adult smile would have been negatively impacted.
5^th — Once we landed on extracting the teeth he told me that with my insurance being so bad, they would need a pre approval and that could take up to 4 weeks. That was in the beginning of October, and I have yet to receive follow up communication from Dr. Bathiany or his office personnel.
I eventually had the service completed with Dr. Goodell at (
). I wish I had gone to her first as she provided an OUTSTANDING consult, took an x-​ray, and extracted the teeth all in a single visit!
Dr. Bathiany and team a little bit of kindness, dignity, professionalism = respect which goes a long way.

Funny guy and is awesome with kids. My son chipped his tooth playing in basement. Dr. Bert left his home to meet us at his office well past closing (8pm) to fix tooth. He did an amazing job repairing it to boot!