Courtyard Cincinnati Airport South/Florence

This Marriott provided a great stay. If you are looking for above and beyond, you may want to keep looking. But, this place will give you a very comfortable stay. The hotel is extremely clean, updated, and the rooms are great. The only opportunity is to update the showers. Marriott hotels have always proven to be consistent, but this particular chain didn’t have the greatest staff. Also, their bartender quit without notice, so the bar and restaurant wasn’t available for our stay. There didn’t seem to be much effort to correct this over 3 days.

So far, I am disappointed with this place. I am a gold elite member, and I specifically request rooms on the top floor. This place is empty, but I got a room on the first floor, where all the headlights and noise are. The pool and hot tub were very blah, and kind of crappy. Every outlet in the room was broken, and my phone chargers fell out of every single one. This place needs a little help, not what I expected from a Marriott property! Hopefully the next one is better, before I lose my faith in the Marriott name.
Update: My wife went to the front desk to get another towel, because the room only had 3. The lady at the front desk have her an attitude. Checking out was less than stellar too. Spend you’re money elsewhere, not worth the look.

Very upset with my experience. The commode would not work most of the visit. They had to come and work on it three times. We went to get the pool and the whirlpool was not working. The kids went to get in the pool and it was ice cold. It was not heated. I always stay at a Marriott. This is the first time I have been upset with the facility. Yes it looks good but does not work. No pens or paper in the rooms. I asked for extra towels due to have 2 queen beds their was 4 of us. We received 2 towels. I went to go get more and they did not have any to give me. I asked for a roll away when I booked the room. They did not have one. I am truly disappointed in my stay. Staff was nice but they could only do so much.

Nice rooms. No view. Where’s the beach?
Staff is friendly.
Refrigerators suck.
Rooms are clean and wifi is ok for an unsecured hotel network.
They have a «Starbucks «inside.

It’s like I’m sitting on the interstate. How can you assign a room on the expressway side to a marriott elite member when the hotel is empty??? WTF

The great thing I love about Marriott and their properties? Consistency! And that’s exactly what you’ll find here. This is a clean place (not sure if it’s newer or just refurbished), and it’s got a great location, seated not too far from Covington/​Cincinnati, the Florence Mall, the Airport and the I70/​I75 Connector.
I also like how all of the refurbished Courtyards have a full service restaurant on site. It’s a great spot if it’s late or you’re just too tired to go out!

Fantastic experience! Very clean rooms, very clean bathroom. Beds and bedding were comfortable and clean. The resturaunt in the lobby had delicious food and Starbucks coffee. The staff were friendly and professional. Would def stay here again!

I had the chance to stay here for 3 nights for work and really enjoyed it! Because the business conference was nearby at another location I did not have a rental car and was planning on walking the 2 miles there to the location and the 2 miles back every day. Once I told Ann, the Sales Manager this when she picked me up at the airport, she immediately offered to take me to the conference and pick me up. It was perhaps the best customer service I’ve ever had at a hotel! Her generousity was completely unexpected as the hotel shuttle is typically used to go to and from the airport for hotel guests. I offered to tip her and she wouldn’t take it!
Pros:
–Ann, the sales manager going above and beyond to help me out.
–The gym was clean and never busy.
–On Wednesdays, there is complimentary beer, wine and appetizers in the lobby from 6−8pm.
–Walking distance to a pretty nice grocery store, a few restaurants and a liquor store.
–The lobby and library area are gorgeous with tons of seating areas.
Cons:
–No free breakfast
–No microwave in the rooms. There is one downstairs right next to the entrance but it’s completely weird walking downstairs in my pjs in the mornings with everyone starring at me and my leftovers.
–There are no large trashcans except downstairs near the bar area. When I’m done eating in my room, I like to get rid of my food containers so the room doesn’t smell like food all night.

This courtyard must have been totally renovated since the last (2010) review. There were no «sketchy folks» to be found. The room was clean, comfortable, and smelled the way all hotels smell, like bleached towels. The staff was extremely friendly and helpful with directions to nearby places. I would definitely stay here again.

Great service… breakfest was great… the staff was very helpful! Weight machines in the exercise room was the only thing missing.

We stayed here on our trip down to Tennessee. The hotel was going through some renovations and that didnt bother our stay there at all. The front lobby was a little congested and a little confusing when you first walk in the door. You obviously see the front desk, but from there it can be confusing. Breakfast was good — cant complain. Just hope that they hurry up with the renovations and make this place sparkle. Been to better Courtyards before, but this was a-​ok.

The hotel is completing a renovation, so I will cut them some slack because of that. That being said, I don’t see myself coming back.
I’ll start with what I liked about the place. First, the staff was very friendly without over doing it. Second, the overall décor in the room was nice and tastefully done.
However, the location was hard to find even though it’s close enough to the freeway that I can hear the traffic pretty clearly. I’m from out of town and am not familar with the area, but if I didn’t have my GPS I would have been lost.
The couch in the room is as hard as a rock and is not the least bit comfortable to sit in. The king size bed isn’t much softer.
The bathroom door frame isn’t square, and as a result the door doesn’t shut.
Overall, it’s not the worst experience I’ve ever had, but given the price and the brand’s reputation, this hotel does NOT live up to the Courtyard by Marriot’s standards that I have come to expect.

The Customer Service at this Hotel is the absolute worst!!! The Manager (night auditor) Tommy was one of the rudest people Ive ever encountered! i called to check on a reservation and to ask about an early check in and from the time he answered the phone he came off as a jerk. I politely greeted him by saying «Hello, how are you doing tonight?» he paused for a few seconds and sighed and quickly and rudely asked «How can i help you!» I then went into my whole spill regarding the check in and he kept cutting me off telling me that they only had a few rooms available and he knows they are going to sell out so an early check in would be impossible. I continued to try and explain the situation even though he kept cutting me off and repeating himself. He then proceeded to have a conversation with a customer or someone that approached the counter as I was talking! RUDE! Then just placed me on hold without telling me. I was on hold for about 5 min then just hung up, I ended up canceling the reservation and booking a last minute deal with a GREAT hotel that was able to accommodate.

I stayed here this past weekend two times, once on my way down to visit family and then again on the way back up two days later. This hotel was booked via name your own price for about $ 50 a night.
OVERALL
The staff are extremely friendly (though not nosy or overbearing).
The room was quite spacious on both nights. There was only a fridge in the first room, but a fridge and microwave the second night. There was no lingering odor that I’ve experienced in other hotels, the room was very clean. There was a nice desk, decent-​size TV, and several sources of light. Also, they include these very lovely clocks that include the soothing sounds and background noise options (similar to those I’ve seen at Brookstone). The heater/​AC is digital and can be set to maintain a certain temperature.
The wi-​fi is free and seems to come in well most of the time. There is no password, but you do have to click a button saying to you agree to their TOS, etc.
I have not tried the breakfast or any of the other hotel amenities such as the poor or workout room, etc, so I won’t be able to tell you anything about that.
The 12pm noon checkout time is also nice, as opposed the usual 11pm at many other places.
LOCATION
Close to the interstate and close (within a 5 minute drive) to plenty of restaurants including a Panera Bread, Rafferty’s, Applebees, and several more I don’t remember.
BEDS & BATHROOM
The first night there were two beds (size double, I think) and the second night it was a large king size bed. Both beds were very comfortable, on the firm side which I like.
One of the features I really like is that the sink is outside of the bathroom. Across from the sink is a large mirrored door closet so it forms a sort of hallway to the bathroom. Anyway, I like the sink being out of the bathroom simply because it allows my boyfriend and I to get ready at the same time. While he’s in the shower, can be doing my hair or make-​up, etc.
The shower/​tub presents the only area in which I have a couple small dislikes. One of them is that the tub floor was a bit slippery in the tub I had the second night I stayed. I did not notice this the first night. The second issue I have is that the first night the water did not really get hot. No issues with this the second night.
SUMMARY
I honestly really like this hotel and I hope I can stay there again. I can’t really say anything sets it apart from the other similar hotels I’ve stayed in, but it’s nice and I like to stay in familiar places. I would definitely recommend it.

This hotel is rundown in a rundown part of Florence, Kentucky. Spooky, creaky floors and musty smells pervade this Marriott. Terrible location, that is hard to find off the freeway, even though it is right next to the freeway. Lots of sketchy folks walking around the area near the hotel make this a bad bet.
I have not spent much time in Florence, but my general impression is that it has absolutely nothing in common with Florence, Italy. The best part of Florence, Kentucky, is driving through it and seeing the «Y’all water tower» on your way out of town. Don’t stop here. Don’t stay here. Just keep on moving.

Solid hotel option if you are in the area. Fairly standard Courtyard configuration. Cookies at the front desk in the late afternoon /​evening were a nice treat. I skipped the breakfast, which is not complimentary.