Firehouse Subs

I decided to give this location another shot after a pretty poor first impression a few months back. Heck, I love the location in Tri-​County. Sadly this time was even worse. Both visits were fairly similar… I walked in to a staff that seemed to be bothered by my presence and was much more interested in watching the sportsball playing on the TV’s. This time, an associate was «sweeping» the floor but was more holding a broom while deeply entranced by the bouncing orange ball on the tv. I approached the counter and a 2^nd associate slowly sulked out of the back and stood at the counter, never greeting me. In an awkward exchange I attempted to give him my order and pecked away at the computer barely talking back. Once this awkward exchange came to a close, this same associate immediately started putting together my order (I’ve never seen the cashier also prep the food). A third associate, who may have been a manager or shift lead slinked out of the back while on the phone and went to the restroom. He came back out, still on the phone but his eyes locked to the TV screen and remained there. Meanwhile, I grabbed myself a signature Cherry Limeade only to realize the lime container was empty.
On to the food… My name was eventually called. I mentioned to empty lime container and the «manager» snapped to to lead the cashier to the back to get limes. They returned empty handed and said that they must’ve ran out. I went to grab my bags and immediately noticed that a third of my order was missing, the chili. I ordered 2 sandwiches and a bowl of chili. Not a large order. No apologies or anything, just a slow turn around to grab what appeared to be a cup of chili. Unsurprisingly, the sandwiches were subpar. The bread was soggy and not toasted and the «Turkey, Bacon and Ranch» might have had a little bit of ranch on it… maybe.
Sure this location sucks but don’t let that stop you from trying another Firehouse. They can actually be quite good when ran by a competent and caring staff.

The staff were friendly and attentive, which was the only positive point from my first dining experience with Firehouse Subs. I ordered a Philly Cheesesteak sandwich and it had no flavor. I mean, there couldn’t have been any seasoning added to any part of this dish. I searched for a pepper packet at the condiment stand and couldn’t find any. I opted for some hot sauce which made the sandwich barely salvageable. I purchased a chocolate chip cookie for dessert and it nearly broke my teeth. Not even the center of the cookie was soft. I don’t think I would go back.

Amazing hot sandwiches. I always get the steak and cheese; it is very satisfying. Oddly, this is the only place in the world where I like mayonnaise.

Ok so let me start this off by saying I work in the industry and I know how it can be when it’s really busy. Me and my wife, daughter, father and mother in law were in town on vacation. We watched fireworks and a concert right down the road and walked in to grab some food to go. All three hostess’ proceed to tell us that the kitchen closes at 11 and are not able to order. We accepted that and were about to be on our way but than three boys right behind us, all of whom couldn’t be older than 15 were seated with menus. After them loads of other people are seated as well, I am not sure what they were there for but if not to eat than what could they be doing there? But we let it go and are walking out the door and someone over hears us talking about the kitchen being closed and says no it closes at midnight. By this point my mother in law and daughter are over it and want to leave so we did. Just wish the first people we spoke to when coming in were better informed. As far as the food goes we will probably never try it due to us leaving tomorrow.

Love the sandwiches, especially the Steak and cheese. Great fast service and friendly staff. I would highly recommend FireHouse over Subway any day !

The service was slow and rude. The food was not good either. I’ve eaten at other Firehouse subs but this was the first one that was disappointing.

This location is OK. They need to keep up on cleaning the bathrooms and beverage area!!! Every time we go here these areas are so gross!!! Sub’s are good though I guess we just need to get it to go, with no drinks. ;-)

Love the spicy mets ball sub! Always good looking guys working family friendly. Speedy service. Plenty of hot sauce to choose from. And they support local «stuff».

Awesome subs! They are slightly smaller than they looked on the website, but was enough for dinner. Taste was great and loved the bread. Huge upgrade over Subway subs!

Went to Firehouse for first time. Sandwich was tasty but what was served me looked nothing like the picture.
I left still hungry. Probably will not return.

I went there to treat some of my colleagues who hadn’t heard of the place. The subs were outstanding! I had the brisket and my colleagues each ordered various sandwiches off of the ‘Hot Specialty Menu.’ We all ordered our sandwiches on the wheat bread, which melts in your mouth. The brisket had a nice smoke flavor and the BBQ sauce was divine. The portion sizes were very generous and a couple of my colleagues got a kick out of the Coke-​a-​Cola drink fountain.
My only reservation about this location is the cashier that talked over us at rapid fire pace, causing us to repeat our orders at least 3 times. Because of this, one order was incorrect. All other employees seemed gracious and highly motivated.

This is an awesome place with awesome subs! And an awesome staff who are always willing to help and very friendly!

I had heard many positive things about this restaurant chain from friends on Facebook and was thrilled to see one literally pop up over night here in Florence. We early stopped in for a late lunch one afternoon. I really loved the scheme of the interior of the restaurant and how dedicated to the locality they were to add Florence Freedom’s mascots, Belle and Freedom, along with the iconic «Florence Y’all» water tower to the mural painted on the wall. This won me over instantly. My husband ordered the Firehouse Meatball sub while I ordered the Turkey Bacon Ranch sub. We opted for the combo so we could use their fancy Coca-​Cola Freestyle machine which I love so much. Their subs were great. The meatball sub in particular was fantastic. The meatballs tasted like homemade meatballs! I added some of their signature «Captain Sorensen’s Datil Pepper Sauce» to my sub. This sauce is out of this world and you have the option of purchasing it in a cute little fire hydrant shaped bottle. It was also interesting to see all of the dozens of hot sauce bottles lined up on the counter to choose from if you want to add heat to your sub. The toasted sub rolls were just tasty!
If the food doesn’t lure you in then the fact that proceeds and donations go to the local first responders, fire departments and public safety organizations will certainly make you feel great about eating at this restaurant.
We will certainly be coming back soon to enjoy more subs!