Gramma’s Pizza

I used to go here all of the time because they had such great pizza! But in the past 4 months I have been ripped off by not getting toppings I paid for, and when I call and complain they tell me that they will credit it to my next order. Then you go in there and and remind them, thinking that they linked it to your phone number, and they pull out this black composition book and look through it and say, Sorry sir, I cant find it in here! WTF! Then I decide to just go ahead and order a pizza anyway, because I really did like the flavor, it was great! But to my surprise, when I got home with the pizza it was burnt on the bottom, but looked good on the top. All you could taste was that burned up crust! Nasty! I called and complained, well if you have a complaint sir, you will have to wait for a manager. OK. Took 5 minutes for someone to pick up the line. She was really very nice and told me to bring the bad plzza back and they would make it right. Cool, I did bring it back and they were very nice to me, but they did it all over again! Gave me another pizza burnt! I think they have a whole new crew who has no idea of what they are doing. I don’t think I will be giving them another chance, I will just drive an extra five miles out to Edgewood and get a NOCES pizza, which never lets me down! Hope they get it together or they will be out of business soon!

Nothing fabulous, hit or miss can be good or can be ehh… sometimes the staff isn’t so friendly. But it’s close and reasonably priced.

30 minute wait for a pizza. It arrived lukewarm with a gray/​brown substance that I assumed was the sausage I ordered. Also was wondering where the pizza sauce was. I saw a slight red tint to some of the crust but no flavor. Service was subpar. I will never go there again. Please advise the waitress to deliver plates and forks before the meal arrives.

Hard to believe some of the bad reviews I’ve read on here. This place is awesome.
Each and every time we have been here we have had excellent, friendly service. They have a clean and comfortable dining area and the food is great.
Personally I enjoy the Mac Cheese Bites, while my wife prefers their fried mushrooms. We recommend pizza and the hoagies, as those are things we’ve tried thus far. I can wait to try some of their other menu items.

The restaurant was not kept clean, many tables left dirty (luckily our pizza was to go). Unfortunately we waited forever for the pizza. I’m pretty sure they over looked our order and realized we had been waiting for a good 15 minutes then quickly threw together the pizza, because it was really undercooked. The sausage was so gross looking, it was pulverized into tiny little pieces. I am not a picky eater and I will eat anything but the only part of the pizza I could get myself to eat were the pieces that had crust on the sides, because the middle of the pizza was pure sogginess. I will not eat here again, complete waste of money.

Simplicity is there best feature. Good for take out, delivery or dine it for quick bite and craft beer. Cheese pizza and steak hoagies are the best items I’ve had there. Pepperoni and sausage actually took away from the flavor for me.

I’ve waited years before trying this place and I’m really not sure why??? The pizza is really good. The crust is great. They have really nice servers and they have nicely priced specials. Certainly worth stopping by

Worst pizza I have ever tried to eat in my life! Wanted a half sausage and half pepperoni pizza, waited 20 – 25 minutes for take out. The sausage looked like the tossed dirt on top of one half and cooked it… The crust was cardboard. Ended up tossing 95% of it in the garbage. Do not eat here.

First time visit. We had a coupon. We ordered a Pepperoni Pizza, 2 Steak Hoagies and 2 orders of FF. The food was hot, fresh and Very Good! Lots of cheese and FF! The pizza was cooked perfectly. Lots of Pepperoni and Melty Cheese! The hoagies were good too! Pizza sauce is Tomatoey and spiced just right. Lots of pickles, sauce and cheese. The FF were numerous and cooked just right. They were Hot and Fresh, salted a little. The ketsup was cold and fresh.
Grammas has local décor with booths and table and chairs. Looks like a regular mom and pop Pizza Place. Nothing fancy which was fine with us. They also have 4 Flat Screen TVs, a Small bar and beer. It was seat yourself. We went on a Saturday evening and they were busy. I do think they need another server. Our server was busy and could use a hand, but she was smiling and nice to talk to. The also have Gyros and Spaghetti w Meatballs.
If you enjoy good Pizza, hot and cooked just right you will like Grammas! We told our daughter and and her family how good the food is and they went there after we did. They loved Grammas as much as we did! Reach magazine often has coupons. Great Place!

4 stars because I have only been there once, and have not tried the pizza. «Help Wanted» sign on the door but when I went in there were it seemed a dozen people working there, all ages, all of them very friendly and even playfully teasing each other. Menu was more extensive than I had imagined.
Wings were great, philly steak very tasty. Small bar with good beer choices on tap.
I will most certainly check out their pizza, and if it is as good as the other food, this will be my go to neighborhood pizza place. A nice family atmosphere.

Got pizza, spaghetti, wings and a hamburger from here for delivery. It was quick delivery, the man was very nice and quick. The wings are actually deep fried so they taste fantastic. Not like the normal crappy wings most pizza places have. We got wings again tonight.

If you haven’t tryed Grammas pizza it’s a must ! And if you have in the past, hopefully you loved it like my friends and I did !! There’s not a better deal in the Florence area for the quality of pizza and hoagies, that you get ! They have coupons in the Reach Magazine, and have specials everyday ! Give them try and you will be very satisfied ! Thanks to the staff that takes the time to put quality food out and cares how my food looks when it gets to my table !

This place has the very best pizza in town. The service was friendly with a smile. The price is very good and they have Stela beer. You can not go wrong here.

The only thing worse than the pizza is the service… Crust tastes like cardboard. Waitress brought hoagies out and told us to check if we got the right ones because she had no clue what was what…

I’ve never dined in here which may be why my rating is higher than others. I can only speak for the carry out/​delivery service and pizza.
The pizza is GOOD! The cheese is really good too. I think I heard that they shred it on site.
As far as customer service I have neither been wow’d or disappointed. It’s just average. I wish they had a website for online ordering and full menu.
Great prices too!!!

We ordered Gramma’s Pizza for my son’s 4^th birthday party but never got our order. I was worried about it being a smaller pizza company and them messing up but I still decided to go with them, I should have followed my instincts and gone with a a different pizza company. I called twice the day before we needed the pizza, once to confirm they could do the order and another to place the order, I talked to the manager, Brad, who took my order and reassured me that he would be at the restaurant all day and guaranteed they would get our large order taken care of and to our house on time. With a house full of hungry guest I called Gramma’s 15 minutes after I asked for the pizza to be delivered only to find out that not only was my order not on its way it wasn’t even prepared yet. The best part was Brad the same person who guaranteed me my order would be ready and on time didn’t even get on the phone to apologize until I demanded to talk to him, what a manager. There is a Papa John’s just a couple blocks down that had a large order prepared and delivered to us within 30 minutes. If you enjoy quality food and good service DO NOT eat at Gramma’s Pizza in Florence.

Pizza? Blech. Fried shrimp? OK. Chicken nuggets? OK. Service? The real problem. I could almost get around the yucky food, but the service made it worse. We said thank you every time the server came to our table and every time, she just walked away silently. Clearly she was having a bad day. But even before that, we had to flag down a server because the other server who told us she’d be right with us was busy talking with her friends the whole time. Every table was dirty when we walked in. I don’t know why the place was packed or why it’s been in business there for so long. Clearly, the patrons have low standards for pizza and service.