Lipps Pool & Spa

Not always the best prices, but very knowledgeable staff, free water testing, and convenient location.

Shoddy customer service does not even begin to cover the experience my husband and I had with this company. Their technicians pad their call-​out sheets and then boldly lie about it, their store employees overbook the technicians and then take a cavalier attitude about the customer’s wait time, and the owner could not care less about the horrid customer service or his employees’ penchant for lying, which leads me to believe he encourages this specious behavior in those who work for him.
We were charged for an hour’s worth of labor to clean & vacuum our pool, to include the addition of chemicals (which were bought from the business). Their technician showed up, spent 15 minutes not cleaning the pool (merely skimmed the top) & then claimed the pool was too murky for him to vacuum & that we needed new sand in our filter before he could clean the pool properly. He left after having been at our location for 20 minutes; the pool was still dirty since he never vacuumed an inch of it. He also lied about attempting to clean the pool, as I found a key piece of equipment needed to vacuum the pool that was not attached to the hose after he hurriedly left, so there is no way he bothered to even try to clean the pool in the manner we were charged and paid for.
When we spoke to the company owner’s son, Damon, he was dismissive and did nothing to rectify the situation. Needless to say, we’ll never patronize this business again, and we will encourage everyone we know to look elsewhere for their pool needs.