I have gone to Dr. Kratz for years and both he, and Maryanne the nurse are very nice. In fact, when I was younger Maryanne was so nice that she made me want to be a nurse. That idea didn’t work out lol, but still that shows how nice she is. Also, right when I turned 18 I stopped going to get my allergy shots because I was no longer under my mom’s insurance and I didn’t want to waste the money. When I got a better job with my own insurance, I decided to go back… and I went almost every week for about 2 years without them even running it through my insurance. I guess they felt bad for me, thinking I was poor or something since I didn’t go for about a year, and they wrote it off instead of charging me. Again very nice. This made me stay there longer than I should have. What made me finally decide to leave, was that there were multiple incidents where I headed over there after work, and they were supposed to be open til five but instead closed like 15 minutes early if they had no appointments. For allergy shots you don’t need appointments so I’d hurry there and get there like 10 minutes before they were supposed to be closed, yet they had closed early. This happened a good 10+ times over a period of 2 years, so when my mom started taking my little sister to a different allergy doctor, Dr. Keitel I decided to give him a try as well. I only wish i would have switched earlier! As it turns out the shots that I was getting from Dr. Kratz were only strong enough to treat it like a medicine. The shots I’m now getting from Dr. Keitel are way stronger and they’re helping to build up an immunity which should help me completely outgrow my allergies within 3 years! This is big news for me since I have really severe allergies. Also my allergies have been so bad for so many years, that it caused me to have a deviated septum which has made me have chronic sinus infections. They have gotten really worse over the past year, and it also causes me to have really bad migraines. As nice as Maryanne & Dr. Kratz are I almost want to give them a 4 or so, but the truth is if I were getting the right treatment years ago I wouldn’t have as many health problems as I do now, therefore all I can give them is a 2. One positive is that since I can compare my new doctor to them, it makes me appreciate just how good the new doctor is!