Steve’s Heating & Cooling

Searching for a new Heating and Cooling company for an ac check, after my previous tech disappeared, I completed Steve’s online request for service. Henry promptly called in response, and the first question he asked was what my husband’s name was. I told him I found that a odd question, pointing out I was the homeowner making the appointment — and he said they just liked to know the husband’s name. When I didn’t provide one, he said, as if to help me formulate a difficult response, «Is it Sharon and Mike… or?» He also suggested he needed the information because his computer screen had a space for it… really? I was offended by his insistence on knowing my marital status, which in my view had nothing to do with making a service appointment, and, frankly, asking women to identify whether or not there’s a male living in the house is an iffy practice, safety-​wise.
In addition, he then started rattling off a lot of information about their service programs — I told him it was too much information over the phone, and he could email me information. He did — and the price was much higher than what I’d been paying my old company. Asking me to start a service plan before I’ve experienced the quality of your work? Not happening.
Not doing business with them. Went instead with Arlinghaus, who didn’t ask about my marital status, came on time, made sure my cats didn’t get out, identified a water leak in the basement, did a thorough job, and charged me about what I’d been paying before.

Very poor company and poor business. Not willing to work with us on an issue that was admittedly a manufacturer issue, overcharged us for time and labor. Wrote arrival time on paperwork but never wrote departure time that was on a carbon copy, technician wrote in departure time on hard copy over the amount of time he was at my house. Beware of Steve’s, very unethical and unprofessional.