Toys R Us

Tried calling multiple times about a product availability and NO answer. I live about 45 minutes away and that is the nearest toys r us. It would be nice if they could answer their phones.

Giving them one star because I can’t give them zero stars. Trying to reach this store by phone to inquire if they have a particular doll. Phone rings and rings and then finally disconnects. I’ve tried repeatedly — no answer. I can get the doll thru Amazon with free shipping for a few dollars more. Since I’m in no hurry, that is what I’m going to do. No wonder their parking lot is always so empty when I go next door to Hobby Lobby.

Outdated and understaffed. There is rarely more than 1 lane open. Skip it. You and your kids will wait FOREVER to check out.

Ok. It’s a giant toy store. It’s an outdated, giant store filled with toys. It is painted in garish primary colors that could use repainting, and it consistently smells like cigarette smoke. As far as the corporate Toys R Us goes, please issue a coupon that someone could actually utilize, but for now, we’ll stick to this particular location.
Having never had a child before 2 ½ years ago, I didn’t really have any reason to go inside this store, save a few gifts for nieces and nephews. In fact, I actually tried NOT to go in and would much rather give my toy business to Target but sometimes, Toys R Us is the only place that has «such and such Star Wars Lego’s» or some other crazy «must have».
This year, I decided to use their layaway since I now have a child and this would be the first Christmas that she really gave a hoot about any of it, we wanted to make a show, and I DON’T shop at Walmart. For. Any. Reason. And so, the most cost effective method was to put all of Thomas (the Tank) and his friends in layaway, along with some other toys. I opened my layaway the week before Thanksgiving, paid the $ 5.00 fee (no big deal) and paid weekly, though the receipt nor any layaway agreement ever stated any «real» rules to do so. In fact, there was very little info whatsoever, and consistently conflicting pick up dates after each payment… But, I digress.
When I finally figured out «when» I was actually supposed to pick up my layaway (¹²⁄₁₆), I went to the store, to the customer service desk (which also appears to be a stopping point for complaining staff, gossiping staff, a register and also cart park), and waited patiently in line to check out. After 2 people ahead of me were ignored, it didn’t seem like it was going to go so well, so I steeled myself for a long evening. I was told it would be «25 minutes» until they brought up my merchandise, though she never did take my name, so we decided to finish up a errand at Hobby Lobby next door. After about a ½ hour, I returned, the desk too busy to really talk to, and waited next to the man who was behind me originally at the service desk. He had been waiting for 35 minutes, then 40, then 45 and finally, his two carts were brought up. During his wait, he told me he would never do this again – they didn’t seem to have any real «system»…when I finally was able to get the attention of the customer service desk to inquire as to the status of my layaway, the girl was told, «It should be up there somewhere» and turns out, it was, pushed in a checkout aisle with no tag, with no name, nothing to identify it from restock or a new purchase. I gave them $ 285.00 of my money, came back within the time they said to, and they didn’t have the courtesy to make sure it actually got to me or make sure an associate «knew» it was even there, waiting to be picked up? Awesome.
This year, I think I’ll start buying early, and at Meijer.