True Value Hardware

False advertisement and bad customer service!
Don’t believe the flyers they send to your home. I just went in to Werner trying to buy a 4 feet round kids pool they advertise for 4^th of July sale for $ 7.99 on their holiday sale ad. They tried to sell me the 4 feet round baby pool for $ 20. What a scam !?!
I went to their store with my own tape measure to prove them that they are wrong and called the manager downstairs but she wouldn’t listen. She said the the smaller blue pool was $ 7.99 and the bigger was $ 20. But again… I measured both pools’ diameters myself and the small pool wasn’t 4 feet. The small pool was actually 3 feet inside and 3 feet and 4 inches outside. The bigger pool was exactly 4 feet inside and 4 feet and 3 inches outside and that’s the pool I should get for $ 7.99 because that was the only pool at the store matching the advertisement description. Even tough I proved them wrong, the lady (store manager) refused to sell me that pool for advertised price. So how much of annual profit they make on us (on local people) annually… and they made a big deal over $ 8 pool? And I understand if I was wrong, but I proved them wrong in front of other people in the store and even their employee behind the counter admitted that the manager should honor the price in the advertisement. The lady was very stubborn even after I told her that they lost long time customer for life. She would not sell me the 4 feet round poll for $ 7.99 as advertised !
And now I found even better deal in Walmart and that’s where I will go (so should you). And I can remove this review under only one reason: if the owner or a manager of the Werner True Value store will contact me thru Unilocal and will say they will honor the price advertised in their flyer and will apologize. Otherwise the review will stay as is. If I could I would rate them at zero stars… They showed their «True Value» today. Avoid Werner’s at all costs!

I LOVE WERNERS!!! Best hardware store ever! This store has everything along with exceptional service from knowledgeable employees!