Hertz Rent A Car

They added a whole bunch of hidden charges at the time of pick up. STAY AWAY! I asked them to change my reservation and they said they couldn’t do it because I booked them through AAA. I called AAA and they said they can’t change it it would have to be Hertz. I called Hertz on 3-​way with AAA and they caved and said yes they could change the reservation but I would have to come up to the store to get my refund. This is after I already made it home by the way and if I waited until tomorrow I would get charged for a day.
Also the guy I talked to on the phone kept interrupting me which was rude. If you would have let me explain the problem to you then I could have skipped out on the lecture he tried to give me about «policy». I will be referring EVERYONE to Enterprise.

I wouldn’t give them one star. I made a reservation for them to pick me up at progressive service center. They messed up and had me picking up at the page location. I was told I would have to wait 90 minutes. I never received a coupon or anything. I had to rent from Enterprise which I hate.

My husband and I needed a new car, and were very excited to try out the Hertz Rent-​to-​Buy program. We picked out a car and waited until they had it ready to be picked up. The person we dealt with at the car rental place was pretty awesome — Marshaun. He was very pleasant to deal with and extremely friendly and personable. However, the car was defective. They don’t fix cars, so we set up to get a different one. 2 weeks after I was supposed to pick it up, I called and asked if it was ready or if they could tell me what was going on. They said that it was taken to the wrong location, the managers were gone for the week, and they would call when it was there and ready. I waited another week and called again. They said that it was still at the other location and «buried,» whatever that means. I started the process of buying a car with another dealer. I got a call about a month after I was supposed to pick up the car and was told that it isn’t ready, but do I still want it. The only good thing about this company is Marshaun. I highly recommend not using this company to buy a car.