Cornerstone Dental

Dr. Tsalko and staff are excellent. Had implant done and procedure went flawless. Very pleased with results!

The place is like Vegas. It is designed to extract as much money out of you as possible. They give you a «treatment plan» and make you feel very uncomfortable if you don’t accept it. If you do, you get to meet the scary «financial operations person» with the magical clipboard of doom to review the costs. Sketchy, just sketchy.
Couple other points:
The front desk people appeared miserable. Maybe they are required to get a daily get a root canal. I don’t know. They are not .
The (actual) doctor spent as little time with me as possible… I think she may have been on roller skates (/​s).
I would not normally do a 1* review. I like to support businesses and promote our community, but these folks need to wake up. 5 min of small talk with the patient would be great. Maybe look at the chart and call them by their name. Oh and lastly, the automated calls and emails are excessive and not helping.

First, I do not like that they keep changing dentists in this office every couple years or so, which can greatly affect the quality of care (which is the reason I switched to a different dentist myself). Even though the front office seem to have the same people for several years and are very nice, that is the only constant. You don’t have the same hygienist every time so their methods to clean your teeth may vary widely; I do not like the current dentist (rudeness, lack of attention to details, and doesn’t explain or give advice as for issues or problems you might have with teeth/​gums unless he gives you a textbook answer, but not specific to your case!). They also do not uphold their warranty on major dental work (a bridge for my case)!!! Only salvation is they are priced very reasonably. But it is not enough for me to stay, unless all you need are teeth cleaning (& do not care which cleaning method they may use, and some do not have enough experience to clean teeth properly and fully) and no other dental work, not even cavities. That my personal experience and opinion, of course.

Not more stars only because…
Whatever the amount of money they make by holding on to a customer’s credit balance and not refunding it, is offset by the distrust it brings. The explanation «It’ll be there when you need it.» just doesn’t fly after say 90 days… or in my case over 8 months. My account is in Coppell but I SUSPECT it is a company policy to hold onto a credit balance and delay it the refund even after requested by the customer (my request is 18 days old and counting).

The best dental experience I have had by far! My husband, my daughter and myself have been fortunate enough to receive spectacular service from the staff at Cornerstone Dental. The front desk staff, the hygienists and the dentist have been so kind. When checking my daughters teeth, the hygienist and dentist were so gentle and patient. During my cleaning, the hygienist was so thoughtful and constantly asked if I was ok and was not harsh with the cleaning. I enjoyed every interaction with every staff member I have come across at Cornerstone. I am so happy we found them.

I went to Cornerstone Dental in Flower Mound for the first time last year. The staff are so professional and friendly that I decided that this will be my dental office going forward. My experience is always pleasant and I recommend them to anyone that’s looking for a dentist in town.

My family of 3 have been coming here since October of 2013. We moved from Southern California and needed a dentist so we came here for the proximity to our house and the discount program; we didn’t have dental insurance. The first year, my wife got a root canal, I got the deep cleaning, and my daughter had two fillings. All these have an additional charge from what is covered in the discount program that they sell in office. We purchased another year in October 2014. In my first visit back (November) they found 3 cavities in the exam room which I declined to have filled at the time. At the reception, I paid the extra for the mid-​level cleaning, which always is done professionally and with a minimum of discomfort, and they give me a plan in writing for the cavities. When my wife reads it at home, she says I have 5 cavities! The total with the discount was like $ 1,200+. The conflicting diagnosis and a hunch, this being a corporate dental office, told me to get a second opinion. They charged me $ 25 to get my x-​rays by email and I had to convince them to credit me the $ 25 if I get the work done there, anyway… My wife goes to Flower Mound Moms on Facebook and asks for a good dentist and got great reviews from my 2^nd opinion. When she asked about Cornerstone, crickets… Long story short, my new dentist said I did not have ANY cavities! I have only had 2 cavities in my life and reading the reviews from Marilyn C (they filled her first 2 cavities ever), Steve R (first 3 cavities he ever had) and my daughter’s 2 cavities, I wonder if those were also invisible like mine. So Jewls K, you are one lucky person! I tried to get my money back for the unused portion of the yearly discount program and they declined. It seems to me that they are ALL about the $$$. If you are lucky enough to read this review, go to the FB page I mentioned before and one of the great gals in there will point you in the right direction.

I wouldn’t even give a single star if it wasn’t for the sweet hygienist and the wonderful staff. First three cavities I ever had they left a huge gap on two. When I told them they fixed it but then three months later all three fell out! They fixed it again but now the huge gaps again! I won’t go back and would suggest you look around more.

Generally pleasant staff, but too busy to slow down for proper attention to detail. We will find a new dentist to repair the damage done. Front office accounting, billing and scheduling practices are a nightmare. While the office manager is quick to point out they’ve had a complete turnover in front office staff, the new staff is no improvement.

I brought my whole family here and even gave them a second and third chance. I saw the female dentist the first time. I didn’t even get a «hello» from her. She was cold and unfriendly. She was the same with my children. Six months later I got Dr. Alles and had to intrduce myself to him as he just started right in, no conversation, «hello», nothing. After I introduced myself to him he was much friendlier. He did however, put a big gap in my teeth that he tried, on 3 seperate occasions to repair. He never fixed it. I went to a new dentist and she fixed it… first try. My family has been going to the dentist every 6 months for years but it wasn’t until we came here that we suddenly needed boatloads of repairs and work. I don’t think so. Needless to say, I tried very hard to like this dentist but just couldn’t. The office staff IS very polite and very helpful.

Nice staff, quick cleaning and usually very short wait time. Staff are all friendly and courteous. Flavia Coffee and Tea in the waiting room. Each exam/​cleaning room has a TV that is at eye level for you to watch while you are getting your cleaning or other dental work done, and they give you the remote so you can watch what you want. Modern equipment throughout. I have had two cavities filled here, the first two of my life, and it was quick and painless and required no anasthetic because they were caught early.
And I agree with Adrian F. completely. Jewls K. your review is just not useful and does not have a place on Unilocal.You were late, yet somehow Cornerstone was at fault for not being able to see you? They schedule t appointments for a reason… not just to be a pain in the butt. Let me guess, you were late to an appointment in the last two weeks of December, trying to used up those dental benefits before they expire and you were shocked that they couldn’t fit you in to their jam packed full two weeks?

My family and I have been patients for 2+ years. Very clean and cordial. Always prompt and professional. Each of the rooms have flat screens to keep me entertained and not focusing on what’s going on. I have never had pain from fillings, a real +. I remember a time the dentist (not the receptionist) even followed up with me over the weekend for my status. Now that’s going above and beyond. They are a great family practice. I would highly recommend them. (I reserved the 5 stars for free service. Lol)
* (Jewis K.) Really… Perhaps it was in your delivery? I have been moments late and never had an issue. If I were that late I would expect to be bumped and fit in where possible. Your sense of entitlement does not work… The fact is that YOU were late. They met their obligation. Now you have to accommodate them not the other way around. BTW, since when should they call you if your late? They already called you the day prior to remind you. How about you doing the responsible thing and YOU CALL? Sorry for the rant. This was a common case of projection and not owning up to your faults Ugg… Good companies should suffer to this kind of slander…

Was told that i couldn’t be seen because i was 13 min late. If they’re going to be that stringent then they could have at least called me 1 min past my appointment time to reschedule rather than having me complete my drive there. I’ve pulled my records and found a dentist who is more understanding and flexible to work with.