Driver’s Edge

I’ve used Drivers Edge for a variety of services, from having flats fixed to getting my A/​C repaired after it died this summer. I had two quotes on the A/​C repair and while Drivers Edge was $ 100 more expensive they also offered a much better warranty than the other shop. I’ve always found them to be responsive, courteous, skilled and thorough, while providing pro’s and con’s of repair choices so that I could make a good decision. I highly recommend Driver’s Edge.

I have been here several time and each time I am appalled at the quotes given. The last time I was charged over $ 300 for a battery change. My wife was told because it was a «luxury» car. It’s a 10 year old Buick and we are both teachers. I found a cheaper battery and he had told my wife he would try and find one himself. They didn’t and when asked he said they don’t use cheaper ones because they aren’t good. I should have known after finding a leak from a 179 dollar charge for AC that a $ 2900 fix would solve to steer clear. I didn’t do it. There is a reason we need a teacher discount and drive older cars. Also the rear brakes were discovered to be bad when they changed the battery. This was going to be over $ 1500!!! Why they took it upon themselves to look at the brakes for a battery change is beyond me. They told me I had maybe two months and it needed to be done. No thank you! Crazy thing is a few days later my car is vibrating when I’m sitting still, using the brakes. Never had an issue with the brakes or with the car. Also shouldn’t front breaks go out before the rear? I had to write this review so others will STAY AWAY! THESE GUYS ARE PROFESSIONAL SCAM ARTISTS!

Honest and reliable service and technicians.

They tried taking advantage of my wife and daughter over a simple lug nut issue. Absolutely ridiculous customer care. We had the security lug nut remover and they charged them more versus a standard pricing for tire change. This is after we had purchased new tires from them. I went back to the store to deal with them directly for a refund on the difference, but was left with a bad taste from this attempt. They give good auto shops a bad name.

They once stole change from my husbands console. Granted it was only about .50 cents but it’s the principle. More recently, I took my car in since it had been leaking fluid after they had already replaced the radiator and water pump ($ 2,751.67 later)…it was still leaking which I believed to be my washer fluid reservoir. They quoted me an additional $ 850+ to have it repaired. Funny thing is, when I brought it to 2(TWO) other repair shops, neither one could find any problem with the washer fluid tank. These people are scam artists and prey on females and the elderly. DO NOT GO HERE unless you have money to throw away.

Took my car there for an alignment and inspection. Got a quote (a good price, which is why I went there). When I went to pick up my car, the price had doubled. They said the new guy didn’t know what he was doing and would not honor the original price. When I got home I realized they hadn’t done the inspection so I called them because they HAD CHARGED ME for it. They said they had to unplug my computer and my car needed to be driven 30 miles prior to being inspected so they couldn’t do it. So I HAD TO GO BACK to get a paper in case I got pulled over before I got my 30 miles in and then I had to go back to the shop AGAIN to actually have the inspection done. What a sham

Well had bad experience at other drivers edge in lewisville, but the guys at this one are awesome! Great customer service and did everything that was expected! I’m happy and satisfied thanks Tommy, Ben and Dennis!!!
They changed my mind and I will come back just because of the good customer service and bc I didn’t feel like they were trying get more money like the other location at lewisville! Funny how once place wants charge more and one says we will fix it no problem and no charge! Awesome!

Very Friendly People, but way over priced and they will try to upsale you all kinds of repairs, bless their hearts.

I have been taking my car here for oil changes and tire changes for a while, they are good at that. Fast and Friendly, no issues. I feel compelled to write a review after my husband took his truck here to have his rear brakes checked. They quoted him over $ 800 for replacing both of his back drums. It didn’t make sense. We took it to Simon’s Auto Repair in Lewisville to get a second opinion. Simon was great and said that we were getting ripped off, he was able to take care of the busted piston for all of $ 260. He said the drums looked brand new and there was no way a mechanic would say the whole thing should be replaced other than they just assume you will never know the difference and fork over the dough.

Today’s oil change was completed in 25 minutes. This is my third time in this shop. They are great about explaining things up front. Great customer service. For major jobs when you leave your vehicle, they call you with a price quote before they begin the work if you ask. That’s a big plus for me.

Rude, obnoxious and not helpful at all. I will choose a different service station next time