PetSmart

I was super nervous to take my Labradoodle Ginger to get her 1^st haircut but Kaci was very informative and helpful and assured me that she knew the breed and the type of cut I was wanting. Caitlin is the employee who worked on Ginger and she did a great job! We loved the cut and I even had others ask me if they could use her photo for to show their groomer how they would want their dogs haircut. It’s day 3 and she still smells and looks amazing. She was super happy and we will be back!

kasi in grooming is HORRIBLE. she belittles customers and has no customer service skills. My dog was brought in for an appointment at 11am and was told it would take 3 – 4 hours. Almost SIX hours later they still weren’t done. When I asked why that hadn’t contacted, they said they each do their own appointments and were busy. My dog has a CUT on his stomach from Katie the groomer that they failed to inform me about. They completely shaved him and his head/​face are uneven. The only saving grace is Ron, the store manager. Kasi needs to be fired immediately.

Took one of my dogs here a few months ago (first time ever using their grooming services) and they cut his neck pretty good while they were shaving him. When I picked him up, they told me about it and said their vet checked it out and said he was fine. I didn’t pay for that cut.
Yesterday, I took another dog to get her haircut. I took her to petsmart because of the glass window and I could supervise the grooming. I told the girl exactly how to cut it and my dog came out looking terrible. Uneven shaving, her face was a mess, they forgot to cut her dew claws, and I’m about 90% sure they didn’t even bathe her. I’m not confrontational so I just asked if they expressed her glands, which she replied yes to, and took my dog home. Come morning, my dog can’t stop scooting her butt on the ground and gets it super irritated. After taking her to the vet, I find out her glands were still completely full. I’m not sure if it’s because I took her at night, maybe the less experienced groomers work then… But basically, I won’t be taking either of my dogs back.

Poor performance on exit bath. Our dog reeked of urine on pickup. I asked for and received a refund after the manager smelled our pet and agreed with me on the stench of urine. We won’t be back.

This place just lost my business for good.
I set up a reservation for my dog over a week ago because I am going to be out of the country for about a week. I am leaving tomorrow. They called me today to let me know that the didn’t want to take him because of his age and health.
Now my dog is 15 years old and blind. There are some significant risks with having him kenneled. I understand this. However, they knew the condition of my dog when they took the reservation because I had just had him kenneled there at the beginning of the month. I asked them when I made the reservation if this would be a problem. They informed me that would not be. Now the day before I leave… hours before I drop him off… they call me to tell me they don’t want to take.
On their behalf, they do recommend me to an animal hospital down the road. But this is ridiculous! I don’t have time to check them out. To see if my wife and I like them.
I am very upset about this. I know… White people problems.

Would never leave my dog here again. I boarded her several months ago and I ended up having to pay an additional 120 buck vet fee. When I picked up my dog, it was obvious she had been trampling/​laying in her own feces, and there solution was to try and clean her with pet wipes. Was so mad, I was utterly speechless. My best guess is she is a big dog that was kept in a crate way too small, and watched by a bunch of kids who don’t give a crap about your pet.

Please, please don’t go to this location. I give them one star because it requires a star. We brought our dog in for a groom and cut. They told us three hours, four max, and it took 6 hours. We had to hang out in town all day. Then they did a poor job and took the easy route with our dog’s haircut. They shaved him instead of trimming him down.
Please don’t come to this location. I read the bad reviews and ignored them. Now my dog looks like an idiot for four months.

Pros: Great selection for pet needs, great place to socialize our dog, free weight scale, most staff is friendly, participation in pet adoptions
Cons: too many aggressive food reps that try to guilt you into buying their food on Saturdays, expensive

The store is always clean and stocked, the employees are always asking me if I need assistance and the trainers care.
We buy Blue Buffalo food for our boxer/​AmStaff and pit mix dogs, they have the entire selection of Blue Buffalo products and I love that because they run specials (for petPerks members) every now and then and it allows me to buy the lowest priced food of the one I choose (grain-​free).
Even the Banfield hospital is good for check-​ups, although I’m not sure about major surgeries or injuries. We find ourselves waiting a LOT, and the fee if the vet comes in is too high for the 2 – 5 minutes they’re in there. We take our dogs here for minor things and check ups, but rely on a standalone vet for spaying and other major health concerns.
My one concern (actually made me livid) was that they informed me after my dogs stayed in their pet hotel for several days that they don’t allow any dog that appears to be a «bully breed» — no matter the temperament — to socialize. I believe they add to the stereotype and only hinder the breeds that already get a bad rap. We let out 6 month old pit mix stay there, fully expecting she be allowed to socialize so she doesn’t become fearful of other dogs (most of the «aggression» of «bullies» is out of fear — MANY trainers and rehabilitationists have confirmed this for us) and I found out she was left in the kennel and only taken for a short walk. I think that shows ignorance. The company as a whole needs to reevaluate their policy because they don’t even require a DNA test to confirm that the dog truly is of «bully» genealogy, they say ANY dog that even APPEARS to have been mixed with a bully at any time is restricted. So a lab? A weimerainer? A mutt?
For boarding, I would definitely use a more informed boarding facility and not one that fuels the fire for breed stereotypes.
For dog food and treats? Prices are a little high, but the selection is good.

the grooming manager was recommended by my vet. he took care of my poodle for a couple of years but was promoted out of that capacity. The most recent grooming resulted in a «fast-​rushed» groom 1.5 hour turn around – their schedule not mine (still at $ 70). they failed to tell me that they had burned my standard poodle’s face with a shaver for all of their rush! I took my girl to the vet and she confirmed it. They apparently teach class at this facility so you never really know who your groomer is — not at any price is this worth hurting my best friend.

I feel like I pay too much for toys for my pup, but it’s fun to take him in and let him socialize a little bit. Great selection of food. Never used any other services.

This review is around the PetsHotel and boarding my dog where he attended Day Camp.
There are two reasons why I will never go to PetsMart Pets Hotel again to board my puppy, but they both are centered around negligence. (1) My poor Mac’s last experience with PetsHotel in Flower Mound resulted in him getting bitten, which no one noticed and let him lick on the leg for atleast two days (if not more) causing all the skin around the bite and the bite itself to be infected. After the doctor drained it, cleaned it and treated it with Antibiotics I showed it to the Pets Hotel, which they did pay for the service. (2) However, To add to my lack of faith I do not think that they fed him while I was gone. He didn’t go #2 when I brought him home on Friday (which is strange for my dog) and I did give him a greenie. He didn’t go #2 in the morning either, which is even stranger and after going to the doctor he finally did go poop and it was green. That really started to scare me. So I made sure he had a good dinner, hand fed him breakfast on Sunday and after he had a good dinner on Sunday he finally had his first #2. Needless to say I was livid and will not go to Pets Mart boarding again. I had to find another pet caregiver quickly for my next travel and searched on Unilocal,where I found the company Angels on Earth Pet Services or Pet Care and I AM SOOOOO GLAD I DID!!!
Alice is the owner of this pet care service and I am SOOOOOO HAPPY to have found her. I recommend her and her services profusely to anyone who has an animal, cats or dogs, to try her out. You will not be disappointed. I can not say enough good things about Alice and her company! Attaching her website in case you would like to review. Also, you can also read some of my recommendations on her through Unilocal’s entry on her.

i used to go here from time to time to purchase cat food. I’d buy Iams since that was what my cat liked and it was cheaper here. While there, I would browse the lizard selection and check out odds and ends. The customer service is hit and miss and finding someone ready to check you out can be an ordeal at times. I haven’t been there for more than a year, my cat died and I no longer have the need.

I just love going to places of business and asking the employees questions and being told, ‘I don’t know, I just scan’…today’s response or ‘I don’t know, I just stock’ …yesterday’s response at Petsmart.
Well S**T…quit being useless and get a manager or someone!
Customer service here blooooooooooooowwwwwsssssssssssssssss