Yogurt Story

Go to Yogurtland instead. Not very talkative or warm here. Only employee had earphones in and was looking down. Didn’t offer help or samples, but just had signs in machines that said «do not waste».

Always clean, love that they have happy hour specials! Nice people around, quiet environment. One of my favorite locations

This place always has wonderful flavors, non-​dairy options, a variety of delicious toppings, and some of the best frozen yogurt prices I’ve ever seen (you can easily stay under $ 4). Not sure why there’s complaints about the customer service– everyone I’ve ever met behind the counter is really welcoming.

Read the reviews about the owner being rude and figured I would go try their yogurt and see for myself. Yep, they were all right! Incredibly rude owner. Didn’t smile once, say hello or thank you, and didn’t even make eye contact. Hello… It’s called CUSTOMER SERVICE. Maybe you should learn what that means before you find yourself with a closed store due to the extreme lack of customers headed your way. Will not be back. There are plenty of other yogurt places in the area that offer a better experience and better options of toppings and yogurt.

Stingy people. The man working here have us dirty looks and didn’t make us feel welcome. Poor service.

This is to inform anyone who goes to Yogurt Story in Highland Village, Tx. — Stay away from this place at all costs. The manager is very rude to his customers — and doesn’t want to assist you in any way possible. He is an Asian man in his 50’s with black hair. My girlfriend and me went there on 4−14−15 — and this man a poor example of customer service and a very angry and disgruntled person … Please — again stay away from this place if he is working there … The location of this Yogurt Story is right behind Cotton Patch on 407 in Highland Village.

If I could give it one star I would. Owner is so rude! My 4 yr old son waved at him twice and he just stared at him. I finally called him out and told him he was very rude and that when a child says hello and waves to him he should at least acknowledge them. He then said in very broken English that my son touched a sprinkle. I said to him really?! He waved at you twice before he touched a sprinkle. The owner then apologized but to late. I won’t support his business.

Extremely clean with a good amount of seating. The staff was very friendly. Overall it’s an above average place. The only thing missing was posted nutrition information for each flavor.

Returned to the store today to bring back the peanut butter flavored frozen curdled milk. The Asian guy at the counter laughed at me and acted like he didn’t understand English. He didn’t offer a replacement, refund or an apology.

Stopped in here today with my mom for a late afternoon frozen treat and was blown away by their caramel pretzel yogurt flavor. The nice guy working handed me a sample size cup so I could try out a flavor that I thought could either be amazing or a total disaster. Turned out that caramel pretzel was the most delicious combination of sweet and salty that I’ve ever had in a fro-​yo. Topping it off with peanut butter cups and chocolate chips made it all the much sweeter.
We were in there around 2 pm on a Wednesday, so it was pretty empty and very clean. I’ve heard it can get overrun in the evenings, so be prepared for a crowd if you go at peak times. And by all means, get adventurous in your flavor combinations!

Incredibly rude Asian guy who owns it and is always working the counter with an ugly face, NEVER SMILES, NEVER SAYS THANK YOU, NEVER SAYS ANYTHING!!! He actually scowles at customers like they’re going to steal his yogurt and toppings or something. Skip this place, as there are so many other yogurt places to go to!