3 Way Plumbing and Supply

Run as fast as you can in the opposite direction. We ordered all of our fixtures here for a complete bathroom renovation back in August and the whole process was one big headache. All the parts were delayed and nothing arrived during the time frame promised. I had to make several trips to them to pick up parts as they arrived. Customer service is close to non existent. Our sales guy was rarely available to come to the phone (always either «unloading a truck or in the bathroom») You need to leave about 10 messages before you get a call back. Major attitude from other sales staff as if they are doing me a favor. Had a faucet issue and they were supposed to call the manufacturer for replacement parts last week. I decide to call the company directly to check on the status and they have absolutely no record of a call being made for my faucet! I’d never recommend this place to anyone!!!

Can in here to inquire about a bathroom vanity. They took my number and said they would get back to me. Never heard a thing back almost a week later. I guess they don’t like making money here…

Ordered multiple items for two bathroom renovation projects from them and am so pleased. Professional, patient, helpful. Things went smoothly and they got me the best prices of anyone around. Even when I had to make changes on the items, they were very flexible and understanding.
Recommended to friends who needed to renovate their home and they are pleased as well. Expect to use them again for my kitchen project. Keep up the good work!

Bad bad morning because of this place. I called ahead to check on a part, and the guy said they had it. I sat in 30 minutes of traffic to get there (and again on the way home) to find out that the guy never checked stock. He wanted me to stay there while he made up the part for me. after 30 minutes of waiting, he couldn’t get the right thread on the part. Here I am an hour and a half later– pissed and tired and out of gas. Have them triple check anything you call about!

Bad customer service 100% First, they ordered the wrong items. Held up my job for more than two weeks. Horrible not being able to finish a bathroom with 5 people in a house. Then the contractor gets annoyed and goes on to his next job, so it’ s a double wait. The best part was that when it came time to deliver my shower doors, their policy is that they don’t deliver into the house. The man who delivered them, literally placed them in front of me. Luckily, on was on my front lawn – the weight of the box knocked my to the ground with the doors on top of me… He saw me fall, and then came running. I told him to get away from me. My neighbors had to come out and help me get up. I called my son and his friend to come bring them into the house. How disgusting. Plus when you are shopping there, there is always someone eating lunch at the counter. Very unprofessional. Spend your money elsewhere. On the plus, they do have nice things. Look there. Then buy elsewhere.

Worst customer service ever. Waited close to three weeks for my vanity when they told me it would take a week and a half. Unfortunately the vanity did not work out out but when i inquired about returning the vanity they told me i could not despite a the receipt saying i could. They offered me an alternative to help fix the problem. When i decided to go that route it took another 2 weeks to be resolved when i was told it would take one day. Will not bring any business here nor will i refer anyone here. Very Unhappy.

This may be the worst plumbing supply ever. Ordered my bathroom fixtures and toilet bowls from this company. It took about two to three weeks to receive everything that’s being told I will have every thing in a few days. Ordered white toilets received beige toilets. Had plumber pick up toilets and now I got beige toilets in my bathroom. The fixtures received wrong styles and missing pieces Went back and forth with this place to try and correct issue. It took another month to correct issue. Spent a lot more on my plumber because of all the issues. The people that work there they kept on telling me that this is normal and happens all the time This is by far the worst experience I ever had at any store Something that seemed so simple and they screwed every possible item up. Buyer beware with this company