Best Buy

Worst customer service ever run by an even worse manager.
I came to return a television that I bought. I bought the tv at a best buy store in New Jersey because I live there and came to the Flushing, NY to return because my girlfriend lives there to save time.
First the girl working the customer service did not know what she was doing. She said she couldn’t find my best buy elite plus account when scanning the receipt. Thus my return period is past the normal return period. The funny thing is it has my status as an elite plus member and account number on the receipt. I did notice she kept staring back at the gentleman next to her. After like 10 minutes the guy from next to her comes and tries to process my return. Enter Marvel the manager at Best Buy Flushing store 1115. At least that is what he said his name is. I couldnt tell if it was his name because he did not have a nametag like everyone else. He was wearing a hooded shirt while everyone else was wearing a best buy blue uniform shirt. I really thought he was just a customer standing around listening to my conversation with her.
So basically he asked me why I was here returning the tv here in New york when i bought it in New jersey. Then he asks me if I tried returning this at another store before. I didn’t appreciate being questioned like some criminal trying to run some scam at his store. Then he tells me they cant find my elite plus account so its out of the return period. He did not want my best buy credit card that has my elite plus account number nor he did not want look at the receipt which has it too. Then he tells me the store does not carry this tv and so they can not accept the return and to go to the long island city store and try there. Then he tells me this not a magnolia store so they cant take it back because the tv is a magnolia product. I got flooded so many bull shit excuses i just gave up. He gave me my receipt and started to walk away before i asked him if i could get some help carrying the tv back to my car. He said something on his walkie talkie and said to go to the front desk and ask the security guy. When i walked over no one was there. Figures… I stood there for 10 minutes and watched people walk out with alarming ringing. The funny thing when i entered the store their was 2 people being searched by the security guy before. then walked back and asked another employee for help. The guy brought a cart to help me. When i was leaving i saw the security guy come back and he told me it was he was helping with stocking the google chromecast stuff. Wow.
Anyway i end up driving back to the jersey city bestbuy where i originally bought the tv and returned it within 5 minutes. The funny thing is i wanted a larger tv this one was 55in and i wanted to get the 65in model but a newer model was coming out soon so i couldnt decide what to do. So i thought i could return the tv first and get some help with what to do. I also bought a $ 1400 soundbar and sub to use with this $ 3000 tv. I ended up returning everything. I ordered a new 65in tv and same soundbar and bass from amazon.
Thank you best buy and marvel the manager @ bb flushing ny store 1115 for this great customer experience. I will never give my business to them ever. Like a previous review said this store needs to change its employees starting with the manager. This is really horrible.

This Best Buy was soon helpful!
Thank you very much, Malik and Andrew (from Apple)! Oh, I’m not very good with making laptop selections so that’s why I’m so thankful to these guys. There was another girl who helped me out but I’m not too sure how to spell her name.
I walked in here looking for an emergency netbook because my laptop has forever gone to laptop heaven and I needed something for temporary. My plan was to use it to get my school work done during my break at work. Oh wow oh wow! I was not about to spend $ 400 on something that will turn me into the Asian female Hulk due to its slow speed… so I ended up getting a Macbook… Usually, I encounter staff members who really don’t want to help you out but these guys answered every single one of my questions. I mean every single one of them!
I came here a few times prior to this and purchased school supplies and gifts for my mom. Making returns and exchanges are pretty simple. I loved their customer service and these guys are very understanding and really do try their best to help customers out. Thanks, Best Buy!

This was my worst experience at Best Buy!!! They dont even deserve one star here. Usually around 2 – 3 pm during weekday is slow… I have asked 4 different workers for help and all four of them said they dont work at the specific area where they cant help me!!! There are many workers walking around like zombies… Ugh… Im done wasting my time.

Negative star, worse customer service experience at an electronics store ever. Especially the girl at the Geek Squad counter. I brought my laptop in for repair and tried looking to buy a new one. Made the wrong decision of dropping off at this location and made a great decision to avoid all purchases at Best Buy forever. Trust me, avoid this location at all cost and simply avoid Best Buy in general. Will save u lots of aggravation and headaches!

Horrible return experience. There 4 people here and somehow only ONE does returns while the others just sit around talking. Unacceptable especially when I am waiting online with a baby. This is not customer service. Returning my product and never coming again. Horrible BestBuy, don’t come.

The worse Best Buy I’ve ever been too. Customer service is terrible, waited 45 minutes for someone to help me with an item I wanted to check if it was available. Not the first time I’ve had a bad experience here… Don’t waste your time!!!

Customer service is horrible. It’s slow on a Monday afternoon at like 2 but I’m still waiting on a four person line (mind you for 30 minutes) because three people need to assist a single customer return one MacBook.

This has got to be my worst Best Buy experience ever.
However this review is based solely on my Geek Squad experience here.
Let me start off with saying that the issue I had at hand was my iphone. The touch screen was no longer responding. I went to the apple support website to make an appt for the apple store however the locations it provided, one of them being this apple store. It indicated that the location was allowed to provide apple care support therefore I went there due to its proximity from my house.
I went there and they said I needed an appointment, which is fine, I got there at 245 and my appt was for 5. Before making the appt, I explainrd what had happened to my phone and that I needed it replaced, and that I had apple care. He said yes they have apple care support, so I waited.
I got to the front and finally, I explainrd again. He said that they actually DO NOT HAVE APPLE CARE SUPPORR set up.
WHAT!!!
He asked the following incompetent question…
Do you have a receipt confirming that you have apple care. UH I got this phone a year ago. Let me just take out my apple care receipt that I carry with me. UH NO.
Anyways, I went on to this website via apple, and typed my IMEI number, thus confirming i have apple care, he said oh you do. Well uh we still need to send it out to apple instead. I explainrd to them that they should of explainrd this clearly in the beginning instead of making me wait.
I thus spoke to the manager and he said he will see what he can do.
Takes my phone, takes it to the back to run tests which took a damn hour and a half. I asked him why, he said to send to apple store and then give me a loaner phone WHAt??? Okay at this point you shouldve just admitted You couldnt give me a phone immediately instead made me wait even longer. At that point he told me that, it would just take two days and I had the loaner in my hand. i said fine.
NOPE phone took over a week to get back, double the tine you said.
HONESTLY this whole experience was unacceeptable.
The manager TONY is far from a manager.
The whole staff needs to be revealuated.
My time was wasted and valuable, their time is valuable too, if the process and if they were straightforward from the Ghetgo, this situation would have never happened.
Whoever is in charger of this Best Buy, please get you Sh*t together, fire some folks, reevaluate, retrain, I dont give a crap. But know that you wont be lasting long, if you dont.
Worst customer service experience ever.
Thank you for wasting my time.

I was there today and first of all I was greeted by absolutely no one. The AP personnel did not greet me and I know that that’s what they’re supposed to do. a rep Tanveer was not helpful at all he did not greet me at all and completely ignored me. This best buy is definitely not up to par and I will not be spending my hard earned money on people that do not care about me at all. This location is terrible I would not shop here ever again!

I picked up my IPhone 6S this past Tuesday, Jonathan was very helpful. He was working by himself in the department and he really was helping everyone as much as he could. We left around 10 pm (1 hour after the store closed) Jonathan did not rush anyone and he was ready to help someone else right after we left. Best Buy you are so lucky to have Jonathan!!! He is very knowledgable.

Been waiting for an hr to buy a computer! There’s only 2 sales in this section. Ugh…

This is the worse bestbuy I’ve been to and worked inside. I have been to many bestbuy stores in nyc. But the management in this location is completely horrible especially this particular one name Marvel, he is a lazy piece of shit who can’t do his job right.

Enjoyed a visit to a well-​stocked store after pre-​shopping on line. From the excellent parking to the great inventory, I was quite happy with the store. Most importantly though, Danny took such amazing care of me. He help guide me, offering expert advice after listening to my needs for a new router. This is my new go-​to electronics store. Since they price-​match, no need to go elsewhere. Support our local store and see Danny at Best Buy. I walked out with a new router and lots of bargain items, not advertised like a $ 5. IPhone charger for my car. Actually bought 2, one for the rental car days!

This is like Best Buy .5. Small in size and selection. I dunno, I come to best buy to find a number of different products and different sizes/​versions of things. Don’t expect to tfind that here. You can trade in video game systems and games here, which is a plus, but they won’t give you much for them. Better to keep them or to put them on Ebay.
To boot, the clerk took my ID to write down my info while turning in a PS3 (one trade per person) and then moved me to another register to pay for a new PS4. I never got that ID back. Called the next day and was told they could mail it to me. Sweet! No wasted trip to Flushing. 2 weeks later… nothing. I emailed the manager and he told me they in no way could mail my ID and wasn’t sure why I was told that. He also told me my ID miiiight be in a lock box where they put all ID’s after 24hrs. Still waiting to find out… it’s been a month. Bleh. If you’re not trading something in, find another location.

order open box tablet (Samsung tab S 32gb) online for store pick up. i take the tablet home its not working. it not charging or i could turn on. come back next week to exchange it, now i have to pay more for same open box tablet. Customer service no
help and manager is the worst this place is no help at all.
the store manager name Marvel very rude and disrespectful
i ask him to price match another best buy store. he wouldn’t do it
the price match guarantee is bull*hit. they cant price match there own store
Order Date: 06/​19/​2015 Order Number: BBY01−731 338 010 111

I like this best buy because it’s near my place… But, the stuff a little mess… It looks like very old best buy…

I went there a few days ago to pick up an indoor HD antenna and some cable for my HD TV. I walked in and the store is empty, and almost every single employee on the floor with a blue or black polo shirt are either on their phone or chatting with each other.
When I tried to get someone to help me, he made a face that shows his annoyance that I had bothered him. Lead me to the aisle, gave me a two sentence description of the product that I can actually read them off the shelf myself, and then left me to figure it out by myself. Obviously he wasn’t there to provide a service as he never inquire what is my purpose there and try to make my shopping experience more pleasant…
To add insult to injury. The price was 3x more than what Target was selling for the same item, needless to say I returned everything within 20min after I got what I needed from Target, which is only 2 floors up.
Do u self a favor, avoid this store if possible. Your business is much appreciated elsewhere.

It’s such a hassle to find someone to help you and when you do, right when you’re talking to them they walk away. Real smooth, prices are like any other retailer so if I didn’t have to come here I wouldn’t as it is extremely time consuming.
Poor customer service, they only get ²⁄₅ since a few that I’ve encountered are friendly.

Always a great to go to for almost everything electronic, tv, phones, games, computer, and household appliances. They have enough staffs to assist you when you need help. Black Friday deals are always great at Best Buy. Very well rounded store for electronics. This location has a Geek Squad for any problems with your computer.

Conveniences:
It is located inside the Skyview Mall but on the OTHER side of the mall.
Imagine Queens Center Mall’s layout that lets you walk from Macy’s side to JcPenney’s side indoors.
Now imagine the same layout except you are walking through the parking lots to get from one side to the other.
That would be Skyview Mall in a nutshell.
Skyview was newly built when I started this review… months ago.
The parking is still free for the first 3 hrs which is great for shopping.
Now, onto Best Buy. This store is smaller than most branches or at least it felt that way.
Customer service can be a hit or just a waiting game.
One time I went in for a pick up order. Guy at the desk was there, everything was prompt.
Today, I went in for a pick up order. 2 guys talking to 1 customer. I’m waiting at the desk like a douche and no one there. 5 – 10 minutes later the guy shows up. Must have been running errands.
You get the point.
Products are the same as every other store. But being that it is Asian central down in Flush-​town where this Best Buy branch is, Mandarin assistance is a requisite.
It gets the job done.