Bob’s Discount Furniture

I went here with my husband and spent over $ 3,500.00. After we paid everything, we went over to the complementary snack bar. We picked 3 or 4 candies and here comes one of the lady sales person giving us dirty look.(I should’ve got the name.) I saw her the contract and then she went away without any apology. What is the point of having those food when one of your employee treat customers feel like beggar ?
Well. The bedroom set we purchased was a disappointment. Within 2 month, one of the leg support (in bed frame) was broken. The good thing was that we could set up the repair service right away. The service tech came and he even said the company made the frame too weak. After few month, the leg support broke again. The sofa set was good. So far, we dont have any problem, with sofa.
Overall, I will never purchase again from Bob’s Furniture.

Didn’t have a problem at the store, however they are completely dishonest when it comes to delivery. I made over a 5000 purchase on a Monday, i was guaranteed delivery on Thursday, 3 days later. They say they will call 24 to 48 hrs to give window for delivery, they did not. I checked on website and the window was 11 to 3pm. The guy supposedly showed up at 9am, i wasn’t home due to window. I leave work and the delivery guy calls at 1130 saying he was at my home… liar. then says he’ll be back at 4pm, turns out he ends his shift at 4pm. I then get a single item delivered on sat, again no window time frame, i then finally get full delivery Thursday, an entire week later then promised, again no window. Customer service is useless, delivery guys looked like they have been arrested many times and are unprofessional and rude, overall don’t recommend this location at all

I spoke too soon. I left a wonderful review talking about how great the in store service was and how helpful the salesperson was, all true but I should have waited for delivery to post the review. WHAT A DISASTER. Long story short I threw my bed out in anticipation of the arrival of the new bed. The merchandise they were delivering was damaged and was unable to be assembled. They left the mattress so that I have something to sleep and left before I could discuss the situation with the delivery coordinator. Now I have a $ 2000+ mattress laying on the floor and the earliest delivery date they can give me is 6 days away. And the attitude of everyone I talked too seems to be very unconcerned. I am EXTREMELY disappointed.

I did not have a problem with the location at all. It was easy accessible by train and conveniently located in skyview mall. Inside was big and clean and they had a vast selection to choose from. The saleslady was really nice and spoke Chinese which was great for my mom to communicate to during the sale but delivery started the nightmare…
We brought a adjustable bed set for my bedridden grandmother and they did come on the time slot that was stated (6:30am –9:00am) however we did not get a phone call ahead of time. As soon as they walked in to survey where the bed was supposed to go they saw her still there and told us they can’t deliver cause the area was not clear. We told them to give us a sec to move her or leave the bed in the living room but they refused to. They took the bed back to the truck and left and told us to call for re delivery! We went back to the store and asked for the salesperson to help us out as my grandma desperately needed the adjustable bed to prop her up. She went beyond her duties to help us track down and call the truck the bed was on who agreed to come back later in the evening. By 8pm when nobody came, called again to find out they won’t come till the at least the end of the week.
Desperately scrambling, I ordered from another big box mattress store which delivered the next day as promised and went to cancel our order from bob’s.
Going back to the location again they next day (cause they never pick up the phones) We were told that the truck drivers claimed they came back and we refused to let them in! What a bunch of crock. We demanded our refund and again the saleslady helped out and kept apologizing on the company’s behalf. I seriously wanted to tell her to leave this place and work for another company cause she’s too nice.
They don’t refund cash deposits which was kind of annoying and you have to wait 7 – 10 days to see that money back in a form of a check.
This place is definitely a hit or miss.

I submitted my photos and invoice by email within 3 day after filling my claim, got a reply 6 days later saying they received my documents. Have waited for another 2 weeks still no phone or nor email, called them again to ask for the status, they said they will call me back. Again, waited for another 4 week, still no phone call or email. My conclusion is, I have wasted $ 69.99 + tax and all my time to file the claim, photos, and follow up.

Whatever you do… DO NOT GET GOOF PROOF!!! Salesman told me they would replace under ANY condition. It’s advertised that they will replace for human and pet fluids, ink, nail polish, etc. I called in a claim. The cleaning solution they gave me to clean my couch made the stain worse. So I went back to the store and asked a sales rep if they had something else that actually worked. He told me to get Resolve. Didn’t work. Tried everything I could think of. So as a last resort, I called in a claim. After being talked down to in a very accusatory tone, I explain what my issues were, he kept me on hold for about 20 minutes. Then he went on to tell me that because I perspire too much… HUH??? and that I used an «unauthorized» cleaning solution, my claim was denied. What a joke!!! I really like the furniture. Price was great. But this goof proof scam is truly for… well…goofs!!! Stay away!!! Save the money to put towards a professional cleaner when the time comes. And by the way, they use a company called Guardian to fulfill claims. These people are nasty. Guy on the phone was actually yelling at me.

I love this place, if you think being treated at the airport is worse, welcome to bobs nightmare furniture. Customer service will treat you worse than the department of motor vehicle. I ordered $ 5000.00 worth of bedroom set three weeks ago, still sitting in my room unassembled.
First the hardware was missing, so I wait for hardware to show up. Bob sends one guy to put the furniture together he says he can’t do it he needs more helpers, so I have to wait again.
More guys show up, they got good news and bad news, good news is they showed up, bad news is more screws and shit is needed to put my shit together.
I’ll update you guys next year on what happens when more hardware arrives, and the year after that I’ll let you know if it was installed. And I think the customer service are the part time workers from the airport and motor vehicles.

Bought a sofa set recliner with fool proof guarantee. the electric on the recliner stopped working, called the 1800 # and setup a appointment. They came. simple fix and they were out. Bob’s discount is just that, don’t expect Bloomingdale quality, but you will get help, unless YMMV compare to other reviews that i have read.

do not buy the goof proof 5 year protection plan! it is a scam and they will not replace anything for you! i wasted $ 300 to find out the hard way. you have been warned

I think the best thing to say is that Bob’s should take the word «Discount» off their name and perhaps consider replacing it with «Hassle» — or «Hustle»… I bought two couches from them and on delivery the item was damaged. Rather than take it back (per the terms of the warranty), they sent a guy over with touch up materials and it looked worse than before. I called customer service and explained that it was brand new and damaged but they refused to take it back.
The smaller love seat became oddly discolored within a week and I called about it but they refused to honor their warranty policy.
Why do they push for a warranty that doesn’t cover anything?
My opinion? There are lots of good furniture stores along Queens Boulevard where you can get furniture without such a hassle.

I was told prior to completing my purchase (mattress set, frame and all-​round goof-​proof cover) that the delivery person would put the cover on the mattress and that my old mattress would be removed. I made sure to ask these specific questions because my boyfriend and I currently have different disabilities which prevent us from lifting and manipulating heavy mattresses. When the delivery arrived the men put the frame together only. They refused to put on the covers and to remove my old mattress. I called the store who patched my via phone into customer service. I was told by the representative named Raul that the driver decides at his own discretion what he wishes to do when he visits each customer. That’s horrible! Deliverymen can’t decide which customers they choose to help and which they don’t! So I called the store again and was patched back into customer service. At first I spoke to Chaz but then I asked to speak to an Account Manager named Clarissa who apologized for this situation and agreed that my complaint was valid. Nobody is coming back today to correct this issue. I am very upset and will never purchase anything from this company again. It’s not okay for a customer to be promised services that they do not get! Also, all customers should be treated equally!

Bob your warranty sucks you say every thing is covers then when we come in you say no we not cover so we called c. s you said someone would take a look and nothing happens lies lies the sofas are under one year old so now what we paid lots of money in cash and paid for warranty but you don’t cover nothing and you don’t want to help

I just got the bunch of furniture delivered and installed. Those guys move fast and are very nice. Jaime, Romeo, and I forgot sorry. From start to finish a wonderful experience. Simone was very helpful assisting us on the floor. We had to adjust our order on the couch and we called her and it was easy. Maria on the financing end was very pleasant. Good deal on furniture, excellent service. All smiles here!

Bob’s Discount Furniture Customer Service is the worst!
DO NOT BUY ANY POWER LIFT CHAIRS FROM THEM!!! BE WARNED!!!
I purchase a power lift recliner for my ailing grandmother. She has passed away 3 years ago and the power lift recliner is no about 5 years old. Recently the remote was step on and one of the two button is broken. Bob’s furniture did send out a technician as a courtesy and the technician did verified the control wand is broken and a replacement wand will set be back $ 95. Since my grandfather is now using the recliner, I opt to purchase the control wand thru Bob’s discount furniture.
Their parts department took over 2 weeks to get in touch with me and I verified with them that the correct part will be send to my home. So a week passed and I got the part but the part department send the incorrect control wand. I called Bob’s furniture and luckily a technician was in the neighborhood was able to come verified that they send to wrong part on that same day I call them. The technician call them directly to and state the wrong part was sent. The customer care rep told me the part department will give me a call the following Wednesday. I didnt get a call until Friday, when I was on a short trip. I did call them back on Monday (we are now going on 4 weeks here) and they told me that the cost will be another $ 130 which will bring the total to $ 220. When I heard this, and ask why it cost so much, they told me since they don’t make the control wand no longer and that to get the control wand to work, I will need to purchase a brand new motor.
So their resolution is to replace everything, because they couldn’t get the correct control wand (which is why they sent the wrong one) and in order to get the new control wand to work, I would need to replace a perfectly working fine motor. How is that logical. to fix a control wand I need to replace everything. The recliner cost around $ 700 so to pay for $ 220 it seem like i have to re-​purchase ¹⁄₃ the cost of the chair. When I tried to their supervisor on the phone, the rep told me there is nothing he can do either and that buying the new motor is my only option. When I ask if I can return the new control wand, she put me on hold to see if that is possible. How is this deem a questionable issue. If they send me the wrong part, shouldn’t it is a given I will need to return it for a full refund? WORST CUSTOMER SERVICE EVERY!!! DO NOT BUY FROM BOB’S DISCOUNT FURNITURE EVERY!!!

This is concerning their customer service department. Overall treatment was very poor, incompetent reps and a lack of concern for the customer, seemed like they valued a quick sale more than the customers satisfaction.
Update: Manager called back interested in resolving this matter amicably. I stated I understand a refund for the delivery would not be an option, however a refund for the the furniture we were not satisfied with would be. She agreed and issued the refund. Thank you! And as I promised I will spread the word about how you worked with the customer so they would feel valued.

I gave the store 5 stars because Tony Alvarez was such a great help. He helped my sister Marietta with her purchases, and managed to help her with her indecisiveness. He really knows his job. I would definitely recommend him specifically to family and friends that need anything from Bobs.

First, staffs there seemed nice when you first enter. But that’s all for their sales linked to their commissions. They keep telling you their name to remember and call them. We just wanted ask few questions about materials and prices. We didn’t really need high quality hand-​made Italian leather recliner couch. We eventually got it anyway cause we couldn’t really say no. If they show you some items that you were not looking for, just say no. They are real pushy.

Once gain Bobs customer service is the worst over the phone and at the store. Don’t purchase anything from them. They dont care about you after you spend your money!!!
To make this 3 month story short of the issues with my goof proof insurance and my furniture. Customer service over the promise me a free goof proof cleaning kit. Stated to me i noted on your acct. Just go to your local and they would give you a kit for free for all the trouble.
I decided to go to the store yesterday around 3pm. Go to the customer service. The female rep stated sorry dont have nothing for you and nothing on your account noted. She stated they lie to you and have a good day. No customer service skills at all seating there like she don’t care. Didnt even try to resolve my issues or giving attend to do something or get someone involved.
Bob maybe with all that money you are making you want to train your stores or even your managers to care about customer service after they spend money!!! They are the reason why you are in business

2^nd update!
So they originally scheduled our final delivery to be on ¹⁰⁄₁₃ but lucky us, we were able to get an earlier delivery date! I guess somehow they magically pulled a bed and two nightstands out of somebody’s derrière!
⁹⁄₃₀. The last day of this fiasco. No more headaches! We finally have all our furniture. I still believe that I deserve to have my delivery fee refunded from how badly they screwed up… If only it was as easy to get decent customer service as it is to find a salesperson ready to take your money…
Yeah. Order placed back in July and didn’t get settled until the last day of September. Way to go Bob’s. I won’t forget.

I don’t bother to write reviews much. However, I feel the need to warn potential customers of this store or any other BOB’s location. The advertising here is very deceptive as well as their sales associates. It’s a very commission driven work place, so the refund/​exchange policy is left out. When I looked at the written language of the policy, it was also very unclear and I felt that it was purposely left to interpretation.
Regardless if an indicidual had the policies explained/​interpreted properly, the customer service representatives and the sales associates were awful. The once kind and «helpful» sales associate wiped her hands clean from the unsatisfied product I received. The customer representatives were not very informative and kept giving me different information (One said I had 5 days to exchange, another said it was 3 months).
I would not buy from this place because of it’s dishonest nature and lack of transparency.

I give this place 4 stars for the great prices they have and 2 stars for the annoying people that follow me around the store. I get it ok, you work for commission but come on now. Back away, i already told you I will find you when I am ready. Ugh!!! I almost walked out yesterday bc of this. I literally had to run and hide behind the furniture to lose him hahhahaha.
Out of all the places I have been to, this place has the best prices. It’s located in the sky view mall on college point blvd. Look for Symone. She was wonderful & was not pushy at all. She gave me my space & the other guy who was following me finally got the point. I found the same items I saw at Hoffman koos but for a better price.