Central Funeral Home

One of my father’s pastors recommended Central Funeral Home when our father passed away recently. Roger Chin met with the family/​pastor at the 41^st avenue location and walked us through everything. He was professional and helpful during a time when we were all freshly grieving. He was sympathetic, informative and made what could have been a very stressful and overwhelming process seem bearable. We appreciated how straight forward he was and how he didn’t upsell us on anything. We ended up having the funeral service at the Sanford avenue location since it was newer and parking would be easier. Roger and his staff were very capable and professional and the funeral service was beautiful. We can’t thank them enough for helping us say goodbye to our father this difficult time and would definitely recommend them to others.

My family used Central Funeral Home to lay a family member to rest in 1996. When another family member passed away last year, we returned to Central Funeral Home because of the good service our family experienced 17 years ago. Roger, Gina, Glenda, and the rest of the staff all went above and beyond. We greatly appreciate their compassion and expertise.

This funeral home is awful. If I could give it negative stars, I would. My family and I came here to find out information and not only was the guy cold, but treated us like a business transaction. He just explained the costs and then made us sign under the assumption that if we were going to use them, the process will be smoother because we signed. We told them we will call with our decision.
After consulting with the family, we decided to go with the first funeral home that we went to. We were ready to pay when the lady came back with disturbing news. My grandfather was already picked up from the hospital by central funeral home. We didn’t give them permission but they picked him up anyway!
We called central and asked why they picked up our grandfather when we didn’t give them permission. The guy said we signed a contract. Oh! You mean the contract you said was not a contract and was only to make the process go smoother?! Jerkoffs! When we asked to transfer our grandfather, they were reluctant and tried to negotiate a deal. They said that they would match the price with the funeral home we were going to use. HOW DARE YOU!!! We got our grandfather back to the funeral home we were going to use but I would NEVER recommend this place to anyone. Unfortunately many Koreans and Chinese people use them but American funeral homes are way better.

THANK YOU THANK YOU THANK YOU! I have been to many funerals (unfortunately) in the NY area, and I have never been as touched as I have been by the services at Central FH. The executive funeral director was very easy to work with and took care of all arrangements with the florists, make up artist, musicians, and the clergy. I am very impressed by the professionalism of the staff and how cordial they were when i arrived. I did not have the same experience as another poster, but I do know I appreciate good service when I see.

Dear Central Funeral Home,
On the morning of September 26^th, 2013, my Grandmother’s body was ceremonially cast into the earth with the aid of your employees. After this experience, I feel it my duty in honoring the dignity for myself, my family, and my Grandmother’s spirit to say that I couldn’t have asked for a better way to have my Grandmother’s great life and spirit painfully disrespected through the services of your company.
As my family suffered in grievances of our loss, I believe we were in need of guidance and professionalism in handling the difficult process of our Grandmother’s funeral, which we hoped to find eased through your facilitation. Yet as I witnessed and took part in the funeral, I was personally outraged and disgusted by the lack of sincerity and care the coordinator and his assistants had for my family members and for my Grandmother’s spirit on that event. The coordinator’s very mechanical way of directing my family through paying respects and detached attitude when speaking to members of my family demonstrated a serious inattentiveness to the emotional awareness of our feelings and suffering at that time.
The funeral was also poorly planned, noting that the papers to be burned in the fire were not properly set up beforehand, wasting a lot of time during the funeral, not to even mention shaming my Grandmother’s spirit to have done that in front of her casket. There was no thought to giving my family time to retrieve sustenance for the long procession and left the responsibility to my cousin who had to hand over food to my family members in the middle of traffic as we headed to the burial ground. The drivers were also, unsafe and drove at unnecessary speeds through the highway. The poor planning was obvious evidence of very poor and unclear communication with my family. As a Funeral service, these matters and details should have been under the province of the coordinator and your employees and not left for family members to suffer confusion by.
I was subsequently even more dismayed by the allowance of radio playing and cigarette smoking by the Funeral car drivers and attendants upon placing the casket into the hearse and in the hour following our arrival at the burial ground. Again, I want to reiterate that I couldn’t have asked for a better way for my Grandmother’s spirit to be disrespected than by the discourtesy and carelessness of your Funeral services.
I believe your company took advantage of my family’s naivety and emotional preoccupation upon our first real and great loss. To be fair, I do want to give proper credit to the only person I believe showed great kindness and respect for our loss, which was the young woman Gladys who helped my make my Grandmother’s clothes and makeup for the Funeral and with whom I spoke with before the procession. I have deep gratitude to her for being the only human being in your soul-​less Funeral company. But all in all I hope that none of my other family members, or any other family for that matter has to experience a funeral procession like that to ever under the prospect of your services. The manner in which the event was handled is unforgivable and is now sadly left for us to repent upon for the spirit of my Grandmother. I hope that your employees find a way to cultivate deeper sincerity for what they do as well as reflect upon the true purpose in their business and work.
–Jessica Wu
Grand-​daughter of Shirley Puh

I would like to express my gratitude and appreciation to Central Funeral Home in Flushing for providing excellent service to our family during one of the most difficult times in our lives. My grandmother was 94 years young. We knew in our hearts that she was going to join our lord soon. But when that moment of loss was upon us, we were all devastated. At a time when it was even difficult to breathe, Central Funeral Home was there to help support and guide us through my grandmother’s funeral preparations. Your attention to details gave the dignity and grace we so much wanted to have for my grandmother. We know she is at peace and she truly looked that way.
On behalf of our entire family, I want to express our gratitude to our Funeral Director, Mr. Augustine Chan. Thank-​you for your kindness and skill in handling the arrangements for my grandmother’s viewing and service last month. You brought comfort to the family in a range of ways difficult to count. You were our helping hands. It takes a very special person to do what you do and you do it so well. Words cannot describe our sincere gratitude to you for your generosity and kindness during our deepest hours of sorrow. You have handled everything so perfectly and with such kindness. Your professionalism was upstanding and certainly noticed by our whole family. You gave us the peace of mind we looking for during this extreme difficult time and we did not have to worry about any details. Your kindness, thoughtfulness and compassion towards our family will never be forgotten.
Sincerely,
The entire Chao Family