Dunkin Donuts

When I’m in this specific area, it is usually to pick up a different kind of beverage (beer from the Beverage Depot), so no surprise that my first visit to this DD is a few months into its opening.
I saw the star rating and read the previous reviews — it looks like the management has listened. My first impression was that these employees did all the little things:
— service with a smile
— engaging in light small talk with customers (just enough to let you both know you’re human, not too much to annoy you)
— check with me to see if my iced coffee was right: «more milk? Would you like any flavor added?»
— walked it out to me while I was attending to my sons
— noted for me that if I fill out a survey at the bottom of receipt I could get a free donut (since my sons were chowing down on some)
Granted, this was at 9:15am on a weekday so traffic is probably lighter than peak hours, but all of the above is a sign: this DD is really trying to overcome a bad first impression. I’d say they’re succeeding, and I’ll be back to check them out the next time I go get me a four pack of Ommegang or a Double Chocolate Stout next door.

worst Dunkin’ I ever been! Claimed my birthday drink and gave me a cup that is broken, made all my coffee spilled all over my car while I was driving!!! Beware!!!

pretty busy dnd! They are pretty busy here but they get their coffee right. I didn’t have to wait too long to grab my coffee and the toasted bagel.
After you pay, step to your left and wait for your bagels

It’s a new and clean Dunkin Donuts. The coffee and food here is fine as expected of a franchise store. The problem I have is with the workers here. They like to chat with each other by yelling and cursing. They are high school kids without any manners or etiquette and do not behave professionally. One of the workers, «Aarat D», as it says on the receipt, likes to play loud rap music with expletives because apparently he thinks this is his house. I won’t be returning here.

I was excited when I found out this Dunkin Donuts was going to open because it is the only one within walking distance. However, I have had a couple of bad experiences with one particular employee. Her name on the receipt is Armaan, A. She is very rude and has absolutely no customer service skills.
I would rather drive to basically any other location because they have much better customer service.
I agree with the previous reviewer about lack of training and even common sense. Hopefully there will be major improvements but I’m not too optimistic because the management/​ownership has not responded to my complaints on

A new small location. Kinda upset that there’s no Baskin Robbins though. Overall great service, full menu items like the rest of the DDs around. Parking space shared w Beverage Depot w abt 4 spots. Could be a problem, but there is street parking around. A few outdoor tables which I found pretty cool on good weather days. Around the corner from my home– could be an issue! I’ll definitely be up earlier for work now!