Helen Hsieh, MD

The front desk who wears glasses is terrible. She acts like we don’t know everything. We have no necessary come to here if we know everything.

She is terrible one. I would Zero Star if there have a choice. I went this office twice with and w/​o an appoitment, but I spent at least one and half hours for waiting (even I have the appointment)
The second time was bad experience. The curtain of patient room is broken. People in opposited building can see you through the windows. I have no place to hide and change my cloth. It makes feel uncomfortable. Lately, I find five boxes that contain USED needles near my checking machine. They STORE them in the patient room and don’t discard them. If one of them have HIV, you could get it. OMG. If the Sono machine has contact the virus from those used needles, I could get HIV /​AIDS.
Yesterday, I went the office and ask to release my record. After I signed all documents, they just give me two piece of paper. I asked where is my Sono, the lady at front desk told me they need to keep it for insurance company. I told them there is no insurance company, I am self-​pay. Then the lady switch into «The docotor need to keep it！» Well，why the doctor keep my Sono since I would never come to visit again? The lady said that she would help me ask the Dr.Hsieh. After half an hours, the lady come back and said they did not have original copy, because Dr. Hsieh put it under bunch of papers. «If you really want, you need to wait. The machine can print out the new one for you, but it gonna take a hour for waiting. There is another patient is using the machine.» (Because of the my working experience, I know it only take minutes) I was so angry. However, I could not run into the office and yell at her. She only cares the money. If I tell her I pay $ 1000 for my Sono, she will come and say «sorry for your wait, there is your Sono.»
They have bad system, wrost service, horrific condition, high cost.
Don’t put you and your Baby in danger. Save your money and life. God bless you!

Yes, Dr. Hsieh’s office is a typical Chinese/​Chinatown office — crowded and overbooked. And because of the overbooking, expect to wait a long time to see the Doctor and don’t expect a lot of time with her. If you need to have your hand held or be coddled, don’t bother with Dr. Hsieh.
However, if you have actual medical preferences you’d actually like to see happen when you are in labor and delivering a child, Dr. Hsieh goes above and beyond what many doctors are comfortable with to see that your desires are met. In other words, she will not be pushy to try to get you down the path that is «safest» from a medical liability perspective. Anyone who has gone through childbirth knows that nowadays, there are many doctors that push for more medication and more cesarean deliveries because those do not lead to lawsuits. Dr. Hsieh must be more confident in her skills, as she is much more willing to allow a pregnancy to progress naturally without heavy medical intervention.
So, pros and cons, depends what you are looking for.
I have much less experience with Dr. Hsieh as a gynecologist, so what others are saying about this part of her practice may be true, though I would give her the benefit of the doubt and chalk it up to her being more comfortable with her OB practice.

Caveat: I never actually saw Dr. Hsieh, so this review is based on the front office practices. Although my mom’s been seeing Dr. Hsieh for years, I’ve tried to avoid going to her bc of the countless reviews re: long wait times, which I’ve experienced at many Chinese doctors over the years. Long story short, I ended up booking an OB appt here bc I wanted a doc easily accessible by public transportation who delivered at NY Hospital Queens. When I booked, I verified (and double checked) that they accepted my insurance and they told me an appt wasn’t available for 3 weeks (I have since learned that most OB practices give booking priority to pregnant women). By the time I actually arrived at the office I was already 11 wks along! And then the kicker — as I check in I learn that they in fact don’t accept my insurance and that I had been misinformed. I nearly fell over when I heard that, after waiting so long for the appt. I ended up at a different OB, since I wasn’t crazy about going to this doc anyway, and just made the time-​sensitive cutoff for having the crucial nuchal translucency test performed. So, I can’t really say I’d recommend coming here if their front office is all over the place, but proceed with caution.

My biggest complain was just the wait and you only get to see her for 5 minutes. My other complaint is that made a mistake on my exam and thought that showed how unorganized she was. Yet, she still have so many patients and my mom goes to her and recommend her and I only see her once a year for my checkup, I would have given her 3 stars to be fair. However, after this phone call, I’m giving her just 1 star and I haven’t experienced any direct perks of staying as her patient so I’ll be looking for a new gynocologist. Perhaps I’ll return to her when I get pregnant someday because I heard she is better as an OB but don’t have the light of day for her GYN patients. So basically I called her to ask what time they open tomorrow and she told me with an attitude (like why are you calling me attitude) 12:30. My appointment was 10am and they close at 12:30 tomorrow so it did not make sense to me. The reason why I asked was because I wanted to try and get there at 9 or something if they open, because I know it will be a long wait. She practically yelled at me saying «just go at your appointment time. I don’t know why they scheduled you, just go at the time you were scheduled okay!!!» Like wtf? there was no need to be nasty about it and take that tone of voice with me! I gotta admit that in person, the few times I seen her, she was actually nice. It’s like she’s bipolar. What the other Unilocalers say about her bed side manners are right on the number! I don’t know anything about her competance but so far, I don’t see a reason worth staying with this physician.

Dr hsieh is an amazing doctor! Yes she is very busy but she gives her patients 100%. I’ve had her for 3 pregnancies and I knowfor a fact she sdoes everything for the sake of the baby and mother. Honestly I can’t rave enough about her. Her bedside manner was amazing, you just have to talk to her like a person. Whilein labornshe would chat with us and made it her number 1 concern to make me comfy! She really knows herstuff and always has it together. Dr. Hsieh is very careful andnhas an amazing rep for catching everything. This makes me feeel so much better because my mother also goes to her!

I would give her a zero too if that was an option.
I went to her for my first pregnancy (a couple of years ago) and it was HORRIBLE! At my very first exam, with out warning, she just shoved it in and I yelled in shock! Her reaction?.. nothing. No sorry, no oops, nothing. Absolutely no bed side manners!
Oh and don’t bother asking her questions because she’s always halfway out the door in the middle of your question!
Go at your own risk!

Dr. Hsieh is a GREAT Dr.
Yes, it is pretty difficult to see her and there is a long wait to see her but — there is a long wait for a REASON. Most of her patients are in for the OB but I go for reg GYN cause she know’s what she is talking about. She is up to date with all the new techniques, procedures, medications etc.
Be fore-​warned, she is short with words and can deliver news (good or bad) with merciless honesty. She is not one to sugarcoat anything but she is a GREAT Dr. who is genuinely concerned about your health.

I would give this practice ZERO stars if it were an option.
Patient care is definitely not on the top of the staff’s priority list. From the 1.5 hr+ wait (even with an appt!) to the lackluster attitude of Dr. Hsieh, i really don’t know how she manages to keep all these patients.
I went here for about 2 years (what was i thinking?!) since i was too lazy to switch and when i finally did, i noticed a HUGE difference immediately at the new place i go to now.
AVOID AT ALL COSTS!!!

booooo she doesn’t accept my insurance!

Dr Hsieh is a good doctor. She explains my medical condition clearly but she always have me go back every 3 months for a check up which i think is not necessary. I had my HPV vaccines at this office. They do not ask you to pay upfront first before they claim from your insurance. I know some other OB/​GYN offices wants you to pay $ 150 for each shot even if you have your insurance!
The total downside of this office is that the waiting time. On good days, it takes me at least one hr to see her and bad days, 2 hrs. minimum!
Overall, she is a competent doctor but i may not return to her as i have found another doctor who is as good.

Ugh, I used to goto Dr. Hsieh. And although she was a competent enough doc, I felt like sometimes she gave me condescending looks. Dr. Hsieh always made you feel like she didn’t have the time of day for you… unless you were a pregnant woman (ie CHA CHING). Apparently us non-​pregnant woman didn’t bring in the kind of money she wanted.
I don’t like feeling rushed, nor do I like feeling like my time isn’t worth HER time. The waiting room is always crowded to the point where their 15+ chairs are all FULL. And there is always a guaranteed 2+ hour wait even though you made the appointment at least 2 months in advance. What the hell is this?! Oh, and don’t get me started on the receptionists. Total INCOMPETENCE. I once booked an appointment 6 months in advance (for the Gardasil shot) and the day before, I called to confirm and apparently Dr. Hsieh had gone overseas on vacation for three weeks… and no one bothered to give me a call because my appointment wasn’t in there.
Once you actually GET an appointment and wait the requisite 2 hours, you go in and see a nurse to get your routine weight/​height/​etc measured. The time you spend with the nurse and waiting inside the examination room is MORE than the time you’d spend with Dr. Hsieh herself. She’d be in, 5 minutes later, she’d be out. It was seriously like being at Great Adventure… 2+hours wait and 5 minutes actually seeing the doc.
On another note, seriously, people, DO NOT BRING YOUR WHOLE EXTENDED FAMILY with you when you goto the ob-​gyn. There is no need for ANYBODY else to be there unless it is your husband. GEEZ.
Spare yourself the pain, hassles and utter nonsense. Goto another ob-​gyn.

Just looked on my insurance medical claims. My visit was charged to my insurance even though I was never examined by the doctor! I called the office today and the person who picked up told me to call back tomorrow since the office is closed – if you’re at the office but you’re not going to help patients, then don’t pick up. Avoid this place!