Sylvan Parking Company

No stars! The Sylvan at Yellowstone Blvd. is run by scam artists. They overcharged me, insulted me, and threatened to auction off my car. I made it perfectly clear I wanted a monthly contract but they charged me the daily rate without ever telling me. I complained, but the «manager» just blamed me for not being a better consumer. AVOID!

Super service super staff. They have improved 100% since these reviews evidently.
Always quick and courteous and never had any issues with damage.
Totally convenient and affordable.

THE PARKING ATTENDANT HIT OUR CAR AND NEVER PAID!!!
They hang up every time our insurance company try to make a claim. We made countless attempts to no avail. No one ever responded or answered the phone in the past six months that we finally decided to sue them.
The incident happened in the Kew Garden location (80 – 02 Kew Garden, Kew Garden Road, NY 11 415).
AVOID GOING TO ANY OF THEIR PARKING GARAGES AT ALL COSTS! OR YOU’LL REGRET FOR A LONG LONG TIME!

The scum at the Forest Hills location (next to the theater) wrecked my wife’s car over a 2 year period. We had 3 separate incidents, some of which I strongly believe is intentional/​retaliation for complaining to the manager, company, BBB, Attorney General. Our door was dented (big dent, not small). Headlight cracked. Front bottom grill cracked underneath vent (someone kicked it in and stepped down on it cause bumper was not damaged). The leather seats were completely stained blue — because the guy wore a blue jacket and it was raining.
The management dragged me on with delaying tactics and then after 3 months said «sue us» we’re not paying for damages. Then dropped all contact.
I’d rather leave my car on the street unlocked — probably less damage.

I parked at the kew Garden parking lot underneath the Ballys on June 6^th and it was the biggest mistake i ever made. They broke the handle on my door, but I didnt know it was broken until I got home. This is how they did it.
1^st of all it took them forever to bring to the car. When they brought the car to my wife, they opened and closed the door so that she would not know that it was broken. This is very tricky on their part because we were later told once we leave the parking lot, they are not responsible.
When we returned to make a complaint, they said they are not responsible because we already left. This made me furious how easily they can lie and cheat people. The manager on duty told us to call their company office on Monday because it was 4pm on Friday and they were probably already closed. We called and left a message on Friday, then Monday and Tuesday. No call back from them. We tried even calling a different department, but they just transferred us back to number with voice mail.
They are clearly avoiding us. I have already filed a police report and a complaint to 311 and seeing what is our next step.
DO NOT EVER PARK HERE!!! I will keep you posted if they ever return my call

I’m starting this review as I’m sitting in my doctors office and will finish it when I walk out and check out my car. I’m starting from the beginning, I drove in and there was no attendant anywhere for about ten minutes so I wasn’t sure what to do but since there was no parking I decided to stay and wait, I was out of my car and waiting at the desk and some lunatic pulled in so fast and I seriously thought he was going to smash into my car but he stopped two inches away, this douchelord worked here cause he got out of the car and went into the building, finally a parking attendant came down with a customers car and handed me my ticket, I know, I know … I’m crazy to have left my car there … Anyways car was fine when I picked it up and service was also faster and friendlier, will I be back? Probably not since I don’t go to that hood often

Before I start I will say that my review is solely based on the morning crew. The night crew (especially Victor) are great!!! I started parking with Sylvan 80 – 02 Kew Garden location mid February. Around mid March I noticed that my vehicle had a dent on the passage side. I unfortunately did not do a walk though of the car the night before, as I didn’t think it would be necessary since I am monthly customer and did not think I would have to check the car ever single pick up (please do not make my mistake). The next morning my husband brought it to my attention when he was getting into the passage side of my car. I brought it to the attention of the morning parking attendants the very next day. I was simply told that there was nothing they can do about it b/​c drove the car out of the lot, but the attendant speaking to me was very rude, told me that I should read the fine print and then proceeded to speak to his co-​worker in Spanish with me right in front of him (I’m not Latin). This same attendant had just given me the very worst attitude about a week prior, b/​c I «stopped» at the wrong place and he was «not going to park my car the next time I did that.» In the middle of speaking to his co-​worker in Spanish, I stopped him, told him that I’m sick of him being rude to me and asked him for the corporate office number and a claim form. At which point he told me to call whoever I wanted to and told me that if I needed something I should ask someone else. I asked the supervisor on duty, who ignored how this person was speaking to me and simply gave me the corporate office number. I mean whatever happened to customer service?!? Though I was mad, I ended up not calling the corporate office number b/​c at the end of the day it was my fault for not checking the car every day (I started doing this after this incident), and I really didn’t think it would have made a difference one way or the other (this is a garage we are talking about). This attendant (I don’t know his name) no longer addressed me or serviced me, which I was totally fine with, but again, what type of management allow their employees to behave this way. On Monday, March 26^th (5 days before I would be paying for next month), for the first time since all of this happened the attendant approached me and told me «do not worry about paying your next month fees, b/​c we will not be renewing your parking space.» I asked him if there is a problem and he told me to call the corporate office if I had any questions. I called immediately when I got to my office, played phone tag with Jeffrey Hammer, the manager for location, and when I finally got a hold of him Jeffrey told me that they are no longer interested in doing business with me, that he received complaints from his workers and he’s respecting their wishes and will not be renewing my monthly rental. When I tried to explain to Jeffrey what had happened he cut me off, and told me that he’s not interested in discussing it with me, that they have already made up their minds and that I seem like a nice enough person and he wishes me good luck. When I told Jeffery that he’s given me 5 days notice, and that my transit payroll deduction had already taken place for the month of April, he said he gave me enough 5 days to find a new place to park (mind you, there are no other parking garage in that area). AT the end of the day, I’m writing this review in hopes that it will help someone select better than I did. There is no customer service at this garage. They speak to you however they want and do not care, b/​c the management supports this. If you have the misfortune of parking with them, PLEASE PLEASE PLEASE be sure to check your car every time you leave! Hope this was helpful.

Since this incident, I have come to have a better relationship with the parking staff at Sylvan Pinnacle. They are all cheerful and helpful and I can honestly say that my past review no longer paints an accurate description. I would not hesitate to recommend them to friends.