The Home Depot

Good place with a variety of products however they are always short of assistance. Been comjng here for several years.

Hey does anyone work here? No… ok thanks for your help. Seriously, perform this experiment: just walk around the store with an item in your hand and a perplexed look on your face and see if anyone working here will assist you. Guarantee you either leave before anyone helps or have a worker tell you that it is not his department. I love Home Depot.

Since my family does construction, I’ve gone to Home Depot often since I was a kid. I can see it has improved over the year, especially this location in flushing, since it’s the only one in east Queens.
This location has a giant parking lot, and it’s easily accessible by highways (less than 10 mins away from 678 or 495). It pretty much has everything you need for home improvement. They even have a separate side for gardening. Inside, I find it surprisingly clean, especially compared to few years ago. The tools and items are organized most of the time.
The staff are generally friendly and knowledgeable. You’ll occasionally find someone unfamiliar with the stuff, but that’s cus they’re new. Some people are pretty pushy on the sale though. I once tried to order a custom door, but didn’t finish the order. The guy kept calling back every once in a while for 2 weeks.
Be careful on returning stuff. Sometimes the staff forget to scan your items, especially if you have a list of items to return, and you’ll end up getting less money back while the items are already returned to them. Also, they no longer do honor coupon from competitors such as Lowes. So price wise, might be better to go to Lowes since they carry many identical stuff. Otherwise, the 90 days return policy is pretty generous, even on new but opened items. (Don’t try to be a cheapass and use the tools and return it. I’ve seen someone did it and got denied).
Overall, I’d still come here for tools and special sales just because of the location.

I came here looking for a staple gun the other day. After running around the store looking for someone available to point me in the right direction, they finally pointed me into a general area, that being the wrong area, then after finding it myself. waiting on line for 20 minutes due to the super slow lines.
After finally getting closer to the self checkout machines, i see the cashier casually talking to a customer and two of the machines requiring assistance.

0 stars if could. Go find yourself a better roofing person compare to Home Depot. The store manager here is all about talk his name is Fred, not trustworthy at all. Got my roof fixed here. The ten years warranty is a joke because it need to be approved by the department. Someone called me that they will come by to fixed the roof. Almost the end of the week it is a «no show». Just like how the contractor left junk in front of my house when they did roofing and left. Go save yourself from this headache and turn around to get a different person to do your roofing!

Listen to the other reviewers; this location hires hostile, unhelpful, condescending people that can barely be identified as employees.
I simply wanted an estimated date for my special delivery and was given three different dates by three different staff members (first when I called in on Wednesday, second left via voice mail, and third calling in on Friday). When I called in the last time, the representative of the Flooring Department (October 2^nd) was belligerent when I asked for her to be clear about the information she was giving me (because she sounded like she had no idea what she was talking about). In the end, the employee claimed that she had already answered my questions when I tried to inquire about the estimated date she gave me in the beginning of the call, to which I pleaded to speak to a different representative, when she simply hung up on me.
Overall, incredibly unprofessional and disorganized staff. Don’t bother calling them. They won’t help you and won’t transfer you to a different representative when they become flustered. You will be left confused and irritated, trust me.

Just like any Home Depot around the country. Same service across everywhere…

I got harassed by one of the employees here. I was checking out some locks in one of the aisles, and then all a sudden a large forklift headed towards me. In front of the forklift was another black employee who started slapping an orange flag in my face several times. I’m talking about full arm swings with all the might he could muster. Not a single word came out of his mouth. I think he was mentally retarded. I moved out of the way, and he kept walking down the aisle, violently and aggressively swinging the orange flag.
I don’t know what kind of lousy employment they have going on here, but this guy should not be working here. If he moved an inch closer and hit my face, I would be suing this Home Depot. I also tried to call management, but their lines were unavailable.

Based on the outstanding customer service from the gardening section of Home Depot. Thanks to the man and woman that pointed out that the bugs were eating our grass that we need to spent 1 – 2 weeks on killing the bugs then after using the mixture to grow out the beautiful grass back.

Here’s a joke for you. How many men does it take to get flooring cut from the bulk rolls at Home Depot?
Eight.
Two people to show you where it’s located, one person to direct you to someone at a table, one person at the table to ignore you for several minutes before directing you to an orange-​aproned worker, four people to make seemingly pointless calls over the storewide intercom to get someone ELSE to come and help you, and then finally (after umpteen minutes of this senseless runaround), one person to finally come and help you get what you need.
Coming here is nearly as enjoyable as a trip to the DMV. Men and women in orange aprons always seem to be running around busily, usually away from customers. Once you actually catch up to one of them and request some help with some items you need, they will hold an intercom machine over their lips, make a call over the loudspeaker for another associate to come and meet you in an aisle, and then send you on your merry way. If you’re silly enough to return to that aisle, you’ll find yourself twiddling your thumbs for awhile before realizing you were had. My fiancé and I were trying to get some flooring cut this week and just finding what we needed required us chasing down a few workers (did you know they walk really, really fast? It was like they saw me coming in their peripheral vision), and then once we found it, we had to undergo the aforementioned marathon to find someone to cut it off the bulk rolls for us. When the guy finally came along, he looked like he wanted to be anywhere but there and dragged his feet the entire time. In fact, my fiancé nearly had to find the price for him since he was so unwilling to walk the aisle and look at the tags for the right price.
10 square feet of Astroturf later, we were completely beat and I was as grumpy as a bear. Even the random candy in the checkout aisle did little to pick me up, as the prospect of sugar usually can. Being that this is the closest Home Depot in my neighborhood, I come here often and my experience is almost always some version of this. If you’re coming here to pick up and purchase, by all means, come; this is a place conducive to self-​service shopping. But if you need any help from any humans whatsoever, you’d be better off with another location or other large hardware store.

We like this Home Depot. It is huge! You could pretty much find everything for your home improvement needs here. What Home Depot really need is to put the wall scanner to do some price checking because it can be pretty annoying when you really need to check the prices on certain item & none of the employee can help you. Overall, we like this Home Depot. The staff were okay, they were polite & some are pretty helpful too. Most of them are willing to assist your needs whenever you ask them for help.
This Home Depot is located pretty much behind the Western Beef supermarket on College Point Blvd. The parking lot is huge! You don’t have to worry about not being able to find a parking space here.

This place has its own parking lot and accommodates for many cars. The lot is never full and the supplies in the store plenty.
Home depot has a really lenient return policy that allows you to return something for almost any reason. Having a receipt will definitely help. I wouldn’t abuse their system. But having their return policy is a nice insurance policy on something you might want to buy. Just be aware that certain items are restricted from their return policy.
When at the store, the customer representatives with the orange home depot aprons are so helpful and willing to assist your needs.
Occasionally they have deals online that might require a store pick up. This is where I deducted the one star. They are not consistently fast and one time I had to wait 20 minutes before being helped, there was only 1 person in front of me. It wasn’t because of the other customers requests, but it was because of the incompetence of the employee not knowing how to use the system.

Not just this store. The whole HD experience is horrible.
Bought around $ 1000 dollars Bali window shades in this store and they got messed up with our order but never call.
We called the HD customer services and found that out because we didn’t receive anything after the delivery date. We called many time in a week to see where our order is and every time they said that they would have someone to call us back to follow up but never did. And now they said we should call the vendor (Bali). Shouldn’t you follow up with them since you took the money???
Still don’t know where my order is today.

This location is nice, but have noticed items online that say are in stock, are not. It’s a home Depot, they vary. But sales help has improved

I went to this location to return items bought from another Home Depot because items were sitting in my car and i happen to pass here. Well the return line was unusually long (15 deep on a Thursday night). THe clerk said I can only return them to the store bought. WTF. not like I didnt have receipt or items were bought long ago. The clerk was being a lazy sack of sh*t and wanted to shorten the line fast.
The layout of the store is quite stupid as the entrance is buried in a far corner blocked by their plants so what happens is customers unfamiliar with the store walk thru the exit making it difficult for customers with large purchases to get out of the store in an efficient manner. Exiting the store is like getting off a subway during rush hour because you’re fighting people going the opposite direction.
Avoid this location and go to other closeby locations.

It’s pretty much the same as any other Home Depot you will go to. Customer service is only mediocre because half the people are super helpful and friendly while the other half just wanna get through the day and don’t really care.
The help buttons are useless because the store is usually understaffed so it’s nearly impossible to get someone to help you because there’s just no one there. Like all retail stores, when they can’t make their numbers they just cut workers’ hours which leaves to even less sales.
All the associates are only trained in their own departments so hence the famous «not my department» line. I still like going here because they have mostly everything you will need but I’d say do some research on what you need before you go in so you know exactly what you’re looking for. Then just tell them what you need and have them take you there.
Gotta say that Penny in hardware is super sweet and always very helpful. She’s one of the few reasons I still come here and maybe the reason this place for a 3 star review from me.

YIKES YIKES YIKES took an hour and a bunch of different interactions to get multiples of not-​the-​item-​i-​wanted. what a shame. kudos to home depot as a corporation and their AWESOME awesome app. (did i mention I LOVE HOME DEPOT it makes me hard-​wet-​turned-​on-​all-​of-​the-​above.) my app shows 11. that’s ELEVEN of an item that was nowhere to be found. i scanned all of the adjacent aisles to the ceiling for stock via SKU but to no avail. the unenthusiastic (though not rude) lady (in a floor length skirt) came to help me after a stock staff member radioed twice for her. (we waited quite a while.) she brought over the stairway to heaven, and looked for it. (poor girl in her skirt. which made me feel very awkward. who wears flowy skirts to work at home depot?! she does!!!)
she went through the motions but apologized and left. i let her. then proceeded to find a manager. couldn’t find one, found a girl (jasmine?) and she was super sweet and super helpful and tried with us through a bunch of aisles. we wound up just attacking a box and taking a somewhat similar product, however it was not what we were looking for. better luck next time.

I ordered something online for pickup. When I got to the store, the customer service rep was very rude and did not know how to use their system. Technology is supposed to help you make things more effective if you know how to use it. It took them 40 minutes to get one item, which is ridiculous. He froze the system too and had to reboot it. He made me sign for my purchase twice… and now there are 2 charges on my credit card.
Thanks for wasting my time and money.
And since I was in the store for so long, some asshole hit my parked car in the parking lot. There’s an enormous dent in my car. The employee in the parking lot just watched and let the guy get away. Management was useless too.
After this experience, I refuse to shop at Home Depot every again. I’d rather go to Lowe’s or any other hardware store.

This Home Depot is not my favorite.
The parking lot is not big enough for all the traffic during the day time.
It is very crowded on the weekends.
It is also very popular with the local contractors so it is busy!
This location was 24-​hrs. but not anymore!
So for emergencies I am out of luck!

While Home Depot seems to have a monopoly on discount hardware/​home & garden stores, I wish they would have better service. This one here is messy, disorganized, and the customer service is almost non-​existent. Employees here seems stressed, fatigued, and annoyed most of the time and will take it out on you if you provoke them, accident or not.
If you by chance need something, get it yourself and use the self-​checkout. Any contact with an employee will render your visit an awful experience. If you really need help, go to the Jamaica branch. They’re a lot nicer there.