Edible Arrangements

If I could give zero stars I would. I ordered what was supposed to be a beautiful and delicious arrangement for my son’s fifth birthday party that cost nearly $ 200 including delivery. The picture of what I received speaks for itself. I spoke with the store manager named Darren who was disrespectful and doesn’t know how to put a period at the end of his sentences. My case had to be escalated to corporate where I was provided a full refund and an apology. Never again will I support the Folsom branch of this business and I’ll make sure others know about my experience. This is not my first bad experience with a business but it’s the first one that motivated me to open a Unilocal account so I could warn others. Darren is a truly atrocious business person. (edit: just realized I already had a Unilocal account I had set up a couple years back to leave a positive review about a different business).

We ordered one of these edible arrangements for a friend who recently lost her husband. The employee and manager were extremely helpful and friendly. When I asked about the $ 5 discount, they were more than happy to give me a $ 10 discount.
The product was delivered as promised and our friend confirmed the bouquet was beautiful, fresh and delicious! They even texted her when they delivered it, as no one was home at the time. I would order from this store again.

I ordered two arrangements online and went to pick it up, service was perfect, very professional. My mom and I picked them up to deliver in Chico, they still looked beautiful when we delivered. Wonderful service and staff. Thank you so much for making my thank you gift super special!

Edible Arrangements® is an amazing corporation with unfortunately a VERY BAD APPLE in the bunch.
I’d give 0 stars if I could for this specific store.
BEWARE!!! DONT SELECT THIS STORE!!!
Folsom– 327
1300 E Bidwell St STE 110
Folsom, CA 95 630
916−983−2222
REASON:
— Missing Items
— Arrangement was FAR below the standard I’ve received from other stores (as a recipient & sender).
MAIN REASON FOR MY RATING:
Caller that took call (s):
— Unfriendly tone over the phone from the start.
— Refused to give a name… Says not required to. He also refused to give EA corporate office agent his name… When asking for a manager he said he was the manager. The voice on the recording sounds like his… Possibly he is the manager or franchise owner?
— VERY Poor listening skills
— Seems to have an Anger Management Issue… Being calm and soft spoken with him seemed to only infuriate him. I wasn’t even asking nor even implied I wanted a refund.
— Speaks over Customer
— Customer Name Calling
— Hung-​up on me multiple times.(3x)
Had I not had such great experiences from other store (s) and today the Corporate office, I would have never used EA again. I won’t let this BAD APPLE rot my impression of EA and the rest of the franchises.
THANK GOODNESS There is one other store to select from for my moms neighborhood the next time I order for her.
Little about the Me: I am a consumer with a long standing Customer Service Management career (Corporate) background… Including having worked in the past for a competitor/​similar EA business. So, I know how it is to be both sides of the phone and respect both sides. I also understand the Fruit Arrangement business. Not a know-​it-​all in any way… The way I was treat would shock anyone… EA agreed his behavior made no sense.
I am not sure if this employee or manager is trying to sabotage this franchise… Or if it was the owner, a owner not caring because maybe they are already in the process of losing the franchise because of low level product output or customer service. Makes me wonder if the guy had a drug problem… His behavior made absolutely no sense… Had he been one of my employees I would have fired him on the spot… And in my many years I’ve never fired on the spot before.
BEWARE OF THIS STORE!!!

Worst service of any locations I’ve been to. The fact that they deliver as late as 9pm is completely unreasonable– Typically, customers want an arrangement delivered on the date they chose for a reason, so delivering at 9pm is pointless. And, most people are leaving to go to dinner to celebrate their special day. They really need to deliver earlier in the day. Will not repeat business.

NEVER EVER AGAIN! I had a bad experience the first time and tried it again today.

If I could give 10 stars I would! I live in Los Angeles and placed an order online for a family member as a surprise.
I placed my order at noon received a phone call confirming my order faster than an emailed confirmation from the website! Talk about customer service right! (That was very unexpected) the kind gentleman by the name of Darren mentioned they were overbooked and would try to accommodate me same day service if not next day.
Another person called within 30 minutes by the name of Steve and confirmed that a delivery driver would be delivering in 1 hour. It literally took 2 hours from placing the order to delivery.
I am VERY impressed with the prompt/​caring and reliable customer service they gave me especially being that I am out of town. I highly recommend this location. Thanks again Steve and Darren you guys are amazing and deserve to get recognized for your kindness it was much appreciated.

While the person’s that sent gift did so with genuine heartfelt intentions. The product that arrived was a bit underwhelming in quality. When I called to give feedback to store manager he immediately went into a hyper dissertation of the process and procedures of his franchise. He demanded to know what I wanted and I said to just share the experience of how the product arrived. He was maybe tired and overworked or maybe stressed but his professionalism and customer service were delivered equally underwhelming as his product. Wishing you a fresh outlook and fruit. Good luck.

I am absolutely disgusted with this Edible Arrangements Store (1300 E Bidwell St. Folsom, CA 95 630) and the people that work there. Particularly the Operations /​Finance Director named Darren M. Messina. This guy is the rudest person I have ever met in my life… that is seriously no exaggeration. Here’s what happened…
I went online to place an order and saw that there was a coupon code for free delivery with a $ 50+ purchase. So, I chose a beautiful looking arrangement for my wife that happened to be advertised for exactly $ 50. For some reason when I clicked on the product and added it to my cart the price changed to $ 49.50 and it no longer qualified for free delivery. I didn’t make a big deal about it though, I just found a $ 5 off coupon online and ordered it for pickup. Luckily for me (or unluckily since Darren Messina was there NOT holding down the Fort) there was a 7-​minute pickup option. I chose that option, paid and had planned to be there in 20 minutes to get the order.
Then, about 10 minutes later I received a phone call from the store telling me that there was no way they could process the order in that time. Instead I would have wait at least 45 minutes. I informed them that I couldn’t do that and would just like a refund… but first I thought, «Maybe I could speak with the manger to see if there was anything he could do about the delivery»… WRONG MOVE!!!
Then, Darren Messina got on the phone… He yelled at me from the very beginning telling me that I shouldn’t expect to have chocolate dipped and dried in just 7 minutes. I got upset and asked if I could finish talking. I explained I was a new customer and didn’t know how long it took for chocolate to dry! I then told him that the site shouldn’t offer free shipping and 7 Minute delivery if they couldn’t actually provide it. I got yelled at some more… so then, told Darren, I would just come into the store. Then he could process the refund and I could get his managers information– I then hung up the phone.
About 30 second later Darren actually called me back! I asked him to please not call my cell phone anymore. He told me that if I came into the store he would call the police on me (for what, I don’t know). He also told me not to threaten him (because I said I could take the conversation up with his manager). I just hung up the phone. I went into the store and the second I walked in Darren pointed to the door and yelled my name, telling me to «Get out before I call the police!». I said for what… I paid money for a product. He told me that he already processed the refund and to leave. So, I grabbed a business card off the counter (happened to have his name on it… yay!!!) and then left.
I called another local store and they apologized telling me that they have complaints about him like that all the time and asked me to call the corporate office.
When I called corporate they assured me that this was not their policy. The apologized for his rude behavior and told me that if the site says 7 minute delivery then it should have been done in 7 minutes. They told me that this person should never have called me and told me it would take at least 45 minutes. The customer service rep tried calling the store to speak with Darren Messina but she said he yelled at her too and talked to her like she was a little kid. I decided to leave a report of this behavior on Google, Tripadvisor, Unilocal,Facebook the Corporate website and any other forum where people are listening.
Stay away from this store and Darren M. Messina!!!

Horrible customer service, rude managers. I used to order thousands of dollars worth of arrangements from here yeach year for our employees in California and even when I place the order by 9am PST they argue that «same day delivery isn’t promised and that it’s very labor intensive.» Um, check your company’s website bucko… it is. If it’s so labor intensive, then maybe don’t offer it for same day delivery? Don’t tell me this, I’m the customer trying to GIVE YOU MONEY! Don’t make me waste my time following up on an order. This should be easy and you should take the stress off of me. Ordering fruit shouldn’t take an hour out of my day… Many times I wasn’t even notifed that the order was sent days later. They treat you like you should be greatful that they decided to fulfill your order. Don’t bother, you’ll be just as frustrated as me. Clearly I’m not alone as read their other reviews.
PS I order often from the Chicago store and never have this issue. It’s just this franchise.

I called the location after an unsuccessful delivery attempt to request additional information on reattempts or what the driver would then do with the item ordered. The person who answered the phone was at first very nice, but immediately turned rude and unhelpful after I asked additional questions (did you try calling the recipient phone number, etc). The person on the phone then proceeded to speak in a very slow and rude manner repeating exactly what was said before. This was not only unhelpful, but extremely unprofessional. I do not recommend this location for any services.

I ordered an arrangement to be delivered to my daughter for her birthday. She was not able to be home for the delivery time. She told the driver to deliver it the next day. I called and spoke to the manager (Steven) to see if there was any way I could have it delivered to her later in the day since she got home before they closed. She is a very hard working mother of three with a child who has Cystic Fibrosis. She is also a devoted Registered Veterinary Technician. She never thinks of herself and I wanted her to have a special surprise for her birthday. I live in Santa Cruz and am taking care of my husband who is recovering from back surgery so I could not be there. The driver was not able to do it before the end of his day BUT Steven said he would return to the shop an hour after they close so the arrangement could be picked up by my Son-​in-​law who could not be there before closing. This is the true meaning of customer service. When I explained my situation to him, he showed the human kindness I would hope for from a business I dealt with. Their arrangements are always lovely and delicious. Keep good communication going and I don’t think you will be disappointed!

Stay away do NOT order from this place!!!
I have so much to say about this location and the horrible manager. He is lucky I do not live close by, I have never had someone talk to my gf the way this guy did. We called to let them know my gfs Mom never received the Edible Arrangements.
The manager would not give his name and was a total asshole. I’ve never seen a woman treated like that before all because we told him he delivered it to the wrong house.
STAY AWAY!!! THIS PLACE WILL BE OUT OF BUSINESS IN NO TIME!!!
P. S. We even called corporate and wrote them a two page letter directly to the owner and NO RESPONSE.
I will never buy from this company again!!!

IF I COULD GIVE THIS PLACE NEGATIVE –100 STARS i would. PLEASE DO NOT EVER GO TO THIS ESTABLISHMENT. i hope that this place will close shop.
I have worked in the customer service field for well over 20 years and understand what it means to provide excellent customer service. This place CLEARLY DOES NOT.
Long story short at around 1:05pm, I received a miss call in which I thought was edible arrangements so I quickly called back literally within 1 minute. No one answers. I called my mother and asked her if she heard of a knock or a door bell at all and she goes no? why?
I asked her to check the door and a note was left saying that they tried to deliver and missed her. Clearly I know for sure they did not ring the door bell or even knock because we have a dog which would have barked and alerted her. My mom said she did not hear anything. I quickly called the store to try to get a hold of them so they could turn back around since I’d figure they would be in the area still not only that they literally are located only 10 minutes from my parents.
To my clear surprise as soon as I call, a man picks up the phone and I quickly try to tell him the situation hoping that they could turn around. He tells they tried to deliever it at 1:07, I told him yes. its 1:09pm is there anyway you could turn around. I told him I don’t think they even waited or tried to give my mom time to get to the door. He abruptly gets defensive, raises his voice and tells me «That’s not the way we do business here, ma’am.» I told him I understood that but can you send somewhat back. He starts calling me rude. and I asked him excuse me? how have I been rude? Who talks to their customers that way? First off, all this guy could of said was I am sorry we can send someone back right away. Thank you… have a good day.
But no, he raises his voice, tells me they don’t do their business that way, no apologies, calls me rude just because I’m telling him my story and says I’m talking over him. I“m sorry guy but if you were having a bad day and you can’t handle customer service you need to go home. First and foremost an apology goes a long way and you should always listen to customer’s complaints… why. because a little business like yours NEEDS CUSTOMERS which I take that you don’t give Sh*T about. I have never been spoken to by anyone this way. I will never return here. I will let all of my family and friends know.

I should’ve checked out Unilocal before placing my order … lesson learned! When I place my order on the phone the lady on the phone could not get the order correct and I felt like I was bothering her. When the item was delivered, the card was not correct and so the recipient thanked the wrong person. I didn’t send this for the recognition, but at $ 90 for the smaller bouquet, I wanted to make sure it was delivered to the right person and when I asked it to be.
A couple days after the delivery, I called and asked for the manager so that I could let him/​her know what had happened. The man who answered the phone didn’t have time for me. I said I wanted to provide some feedback on my customer service experience and he was very rude and defensive. I said I’m not sure if I spoke with your wife, but I spoke with a lady last week. He told me I wasn’t telling him what was wrong and I was making poor assumptions. Huh? i said to him if he would stop interrupting and talking over me, he would’ve realized I did answer his questions. One of his questions was ‘what do you want me to do about it?’ well, with that tone and if you have to ask, then I can’t help you. He raised his voice during the whole conversation and was very defensive. I told him I wanted to provide constructive criticism, however, I see this conversation is going nowhere.
Not sure how this place is still in business. I even call the corporate office and they were no better. I will not ever purchase anything from this company and hope that people who do, are very aware of what they are getting into.
Very poor customer service. If there was a way to give this location negative stars, I would!

Let me start this off by saying the bald headed guy at the counter is extremely rude. Twice now my husband has tried to surprise me with an arrangement from this location. Both times they have delivered it during lunch time. I work in a medical office. Surrounded by medical offices. They ALL close for lunch. Why would you deliver at lunch?! So the first time this happened was last year and my husband had to call me and tell me to go pick up my surprise at this location because they wouldn’t deliver it again after only one try. They also wouldn’t refund his delivery fee. Well thanks for ruining a very sweet and kind gesture from my husband! So imagine my surprise when he called me today and told me to go to edible arrangements and pick up my gift again!!! So I leave my office and drive there only to be greeted with extreme rudeness and a very defensive attitude by the bald headed man. I explain to them what happened and that I’m there to pick it up, he says that it’s still on the truck. Well that’s great. I’ll go back to work and wait. Your rude attitude was totally unnecessary and I have told my husband to never ever order me anything from this location ever again. Not one apology was offered and he argued with me and said that they have no problem delivering to all the medical offices here and that none of them close for lunch. I certainly don’t like liars and I work in a building with 7 different doctors offices and they all lock their doors at lunch. Don’t tell me that you don’t have any issues with delivery to medical offices at lunch! My own personal MD and OBGYN are also located in this area and in different buildings then mine and I know for a fact that they lock their doors at lunch also for over an hour! Rude and disrespectful to your paying customers. The delivery guy just showed up and he was very nice and things look pretty. Too bad one persons horrible attitude ruined me or my husband from ever giving your location business ever again.

Recommend this shop for those yummy fruit arrangements. We got very good service for Mothers Day; including a «fix» when the Marconi shop blew a delivery. Luckily Mom is understanding and Darren is customer oriented. We’ll be using the Folsom shop again!

I went to this place this morning and asked the manager/​owner, if they had anything ready for me to purchase. He said no, they only make things to order since they are perishable. I understood and asked how long would it take for them to make me something. He said not until late afternoon since he got a large order. I said good for you and left.
To the owner/​manage who worked the morning shift on Thu morning: I am a business owner in Folsom, CA with a five star rating in Unilocal (extremely hard to accomplish.) I suggest that when you are in a «customer service» industry, a little effort and enthusiastic not only will not hurt your business, but will improve it. You should ask the customer of the size of the order that he/​she is thinking about and try your best to accommodate it. I was looking for a very small «Thank You» gift for a local doctor’s office, which a few chocolate covered strawberries would have worked. Buy you did not even cared enough to ask and did not even apologize for not being able to help me sooner. I hope that your large order will be enough for you to succeed. I will not name my business since I would not like your false retaliation on Unilocal.Good luck with your business. I won’t be there again.

I had a wedding anniversary gift delivered late. I went into the store and the talked to the owner and he asked me how can fix the situation and make it right. I was impressed with his willingness to solve the problem. I am however giving him 4 stars because it should have been delivered correctly the first time.

Wish I did have to give a star at all. Thats how displeased I am with the Folsom Edible Arrangements store.
Manager, DARIN, was an absolute disgrace! He never returned any of my phone calls and the other staff were very rude every time I called. I placed my order 4 days before the date I wanted it delivered. The monday for delivery, my recipient was contacted via voice message and told that they could not make it out to her area that day and that they would be out at her next convenience after she called them back. (They put in their notes that the delivered it and no one was there to receive it… she still has the voicemail proving this is not true). She called and scheduled delivery for the following day (Tuesday) and they again said no one was there to accept the delivery. Lie! She and I both called and didn’t receive phone calls back from the manager. Wednesdays came and my recipient called again they told her they had another failed attempt of delivery and the the Manager was still out on deliveries, so they would have him call her when he got in. NOTHING. She called again that evening and arrange for it to be delivered to her work. She FINALLY received it on Thursday. After about 6 unreturned messages from me, I finally got ahold of Darin Friday Morning. He was so rude to me. He yelled at me, kept me on hold for over an hour and I waited as it was so hard to get ahold of him in the first place. My phone actually lost service while I was waiting and I called back immediately, I guess they have caller ID, because he answered with a yelling, harsh tone, «Look you are going to have to be patient and if you can’t do that then I think we are done here» scolded me like a child. When he got back on the line, he told me I would NOT be receiving a refund, that I had been belligerent and rude to his staff (which is funny cause I was nothing but nice to them, just expressed my urgency to speak with a manager each time I called.) He hung up on me several times and I called back each time expressing my interest in speaking with the owner, he said «That is NOT going yo happen» and said that if I called back ever again he would call my local police department and file a harassment report.
I am dealing with the corporate office of Edible Arrangements with extensive complaints in and should be expecting my full refund soon.
I will never use this store ever, ever, ever again and I am truly saddened by the lack of respect I received from Darin and his staff. Not to mention the absolute worst gift I could have given a dear friend was this type of treatment.
Severely Discussed!